Fri.Sep 03, 2021

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How Can Digital Customer Service Improve Contact Center Efficiency?

SaleMove

As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times. The post How Can Digital Customer Service Improve Contact Center Efficiency? appeared first on Glia Blog | Digital Customer Service Explained.

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Guest Post: Maximize Productivity with a Customer Experience Management Platform

ShepHyken

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. Contact center agents are often hampered by a lack of data and resources, which undermines their productivity. .

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Reduce Shopping Cart Abandonment with Better CX

Feedbackly

There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some.

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Small businesses and using a broker for insurance

Helen Dewdney

All businesses need insurance whatever the size. But it’s boring right?! It’s great to be looking for sales and playing on social media etc. but one of the many lessons of the last year has been that anything can happen and you need to make sure you are protected against any eventuality. Insurance broker guest post. Here, John Roberts, the Managing Director of the independent East Yorkshire Insurance Brokers shares the benefits of using an insurance broker when arranging your busine

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Cancel the “Cost Center” Culture In Customer Service

Forrester's Customer Insights

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”. This […].

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10 Ways to Improve Customer Experience

Zonka Feedback

Ensuring a remarkable Customer Experience (CX) in a customer relationship delivers improved engagement, retention, satisfaction, and, ultimately, better financial growth. According to American Express, 70% of Americans are willing to spend an average of 13% more with businesses or brands that provide excellent customer experience. Similarly, Oracle found that 86% of customers are willing to pay more for a better customer experience.

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Ways to Engage Non-Responding Customers

CustomerSuccessBox

As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. Right from the marketing team which finds potential customers to customer success that implements strategies, you are putting in your best. But still must have come across several customers who, no matter what you do, will remain Non- responding customers.

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Customer Service for Nonprofit Organizations: A Definitive Guide

CSM Magazine

For every nonprofit, donors are the heart and soul of any fundraiser and any initiative. The reason is simple, donors form the crux of nonprofits. Without their generosity and kindness, organizations cannot function. Nonprofits need to be able to repay them and show them that they care. More importantly, nonprofits need to be at their service and clear their queries, whenever they arise.

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Top 10 Tips for Strategic Accounts

Gainsight

Customer Success account segmentation is one of the fundamental discussions which occurs at the beginning of any customer journey discussion. How will you treat this Customer A vs. Customer B? Customer C is unique and requires something special. However, the #1 question I still get to this day from fellow Customer Success leaders is “How were you able to build a success Strategic Account engagement model and monetize it?

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Interesting Reasons Why Your Business Needs a Graphic Designer

CSM Magazine

Bringing your brand to life is easier when you have a graphic designer. They’ll use their creative minds to communicate, inspire, and inform prospective customers and your current client base about your products, your name, and your business values. Using a mixture of software and hand created concepts that you can share on all your printed media and online platforms, graphic design is a vital element of your business model that should never be overlooked.

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5 Reminders How You Can Work Remotely & Travel For 2021!

Magellan Solutions

It is definitely a whole new world. Becoming a digital nomad and working remotely while traveling is a dream come true. . But it is a challenging lifestyle to get into. It’s one that some of virtual assistant and other solo-teamed agents have experience in. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself.

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High 5 – A conversation with David Bos

5CA

The post High 5 – A conversation with David Bos appeared first on 5CA.

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Sep 03 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform. Create success plans for your customers and document customer progress toward established goals and results.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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Best Practices to Ensure a Successful Quarterly Business Review

Totango

A quarterly business review (QBR) is a chance to bring together your executives and your clients’ executives to discuss the health of their business and your relationship, to discuss their future goals and plans, and to strategize how you can deliver more value to them based on those factors. These meetings can play a crucial role in the overall health and success of your customers, but they can also be very difficult to plan and execute. .

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A Guide to Retention Marketing

SmartKarrot

You have a solid product. Naturally, you want new users to experience it. But you also want your former users to consume it and engage with its offerings. How do you make that happen? The answer is simple — retention marketing. Retention marketing is so effective that SEMRush states that a loyal customer usually spends 67 percent in their 31st-36th month on a brand rather than in the first six months of use.