Daniel Group

MARCH 23, 2022

Three Tips to Fire Up Your Customers to be Your Best Sales Force! At The Daniel Group, we are learning more and more about referral activity in the B2B world, and we now have three tips to help you increase your referral activity and fire up your customers to become your best sales force. My own Google research revealed that there are about 25 times more resources to “fire up your B2B sales force” (3.2 billion results) than there are for getting “getting referrals in B2B sales&

Sales 105

Sales Tips B2B Metrics 105

InMoment XI

MARCH 23, 2022

The news media has been rife this last year or so with stories of The Great Resignation—an unprecedented tidal wave of job market churn that has seen millions upon millions of employees quit their jobs. As with most topics related to employment and the economy, the finger-pointing over who and/or what’s behind this phenomenon has been incessant… and loud.

Brands 493

Brands Policies Employee Engagement Employee Experience 493

Comm100

MARCH 23, 2022

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this is a period of unprecedented growth for credit unions around the world. The World Council of Credit Unions recently reported a 29% global growth in CU membership year-over year. With such growth, partly driven by raised bank fees, comes great opportunity to expand membership.

Chatbots 224

Chatbots Social Media Banking Omni-Channel 224

IntouchInsight

MARCH 23, 2022

Here at Intouch Insight we are committed to creating the best software features to help our customers reach business intelligence excellence. This month we released several new features to the Intouch Platform that are aimed to help make analyzing data as seamless as possible.

Data 156

Data Software Customers 156

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Customer Bliss

MARCH 23, 2022

Treating customers with dignity and respect starts with treating employees the same way. Employees need to feel it, experience it, and receive it themselves. The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.

Case Study 139

Case Study Culture Study Company 139

Bill Quiseng

MARCH 23, 2022

“People need to be reminded more often than they need to be instructed.” Samuel Johnson. In the 1980s TV police drama series, Sgt. Phil Esterhaus, portrayed by Michael Conrad, cautioned his officers at the end of roll call with “Let’s be careful out there” When I was GM at The Henry Dearborn-Autograph Collection, Dearborn, MI, one of our senior sales managers ended their daily morning stand-up meeting with “Let’s be safe out there” But I told them

Customer Service 109

Customer Service Interaction Training Meeting 109

Zeisler Consulting

MARCH 23, 2022

I wrote a while back about how a big-box home improvement retailer made it less convenient for military folks to receive their in-store discount, while saying the purpose was to make it more so for us. My original comment was that, gee, it’s interesting, it seems, that every hassle I go through somehow or another always ends up benefitting them (by, for example, making their marketing to me more streamlined…again, for them ).

Loyalty Programs 93

Loyalty Programs Retail Loyalty Marketing 93

Kustomer

MARCH 23, 2022

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. In these situations, many turn to their peers for recommendations or advice. Recent research carried out by Kantar found friends and family to be the most trusted source of recommendations in all age groups.

Brands 98

Brands Social Media Loyalty Omni-Channel 98

Zeisler Consulting

MARCH 23, 2022

I wrote a while back about how a big-box home improvement retailer made it less convenient for military folks to receive their in-store discount, while saying the purpose was to make it more so for us. My original comment was that, gee, it’s interesting, it seems, that every hassle I go through somehow or another always ends up benefitting them (by, for example, making their marketing to me more streamlined…again, for them ).

Loyalty Programs 93

Loyalty Programs Retail Loyalty Marketing 93

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

DemandJump

MARCH 23, 2022

Search engine optimization (SEO) is the name of the game when it comes to creating and publishing content online. Without building your content to optimize SEO—especially using high-value keywords and phrases, topics, and questions—it will most likely not reach the first page and, therefore, your audience. Over 90% of content gets zero traffic from Google !

Groups 98

Groups Strategy 98

NobelBiz

MARCH 23, 2022

Richard Blank, outsourcing industry leader and the CEO of Costa Rica's Call Center, joins our podcast for a brilliant episode on leadership, culture and much more! Tune in for a new story, one of many twists and turns, while Richard is taking us along his fascinating journey of building and leading one of the largest BPOs of Central America. The post Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard Blank appeared first on NobelBiz®.

Call Center 98

Call Center Culture Leadership Industry 98

DemandJump

MARCH 23, 2022

To understand SEO pillar strategy, it’s best to start with some well-known imagery. You can probably picture a few famous buildings with pillars. Think of the Lincoln Memorial in Washington, D.C., or the ancient Parthenon building in Athens, Greece. These two buildings have numerous pillars, each load-bearing and built with the same purpose in mind: sharing and supporting the weight of the entire structure.

Strategy 98

Strategy 98

One Millimeter Mindset

MARCH 23, 2022

There is a great professional recalibration going on. Are you experiencing it? If not, you should be. Let’s explore together, shall we? By now, you are reading plenty about the Great Post-Pandemic Resignation. This phenomenon primarily is a response to employer mandates focused on a 100% return to the office, ending many pandemic-based initiatives. Plus, some of you tell me that your employer has moved headquarters.

Innovation 96

Innovation Leadership Loyalty Consulting 96

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

DemandJump

MARCH 23, 2022

When it comes to marketing your business, if you’re not on the first page of search engine results (especially Google), then you don’t exist to the 88% of people who begin their research online.

Marketing 98

Marketing 98

Gainsight

MARCH 23, 2022

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. Unfortunately, that’s rarely—if ever—the case. Selling the most products and getting the best business outcomes starts with a smart approach to product lifecycle management. The Importance of Product Lifecycle Management. In case you’re unfamiliar with the concept, product lifecycle management is the process of overseeing a product across all stages of the product lifecycle , inc

Management 91

Management Software Interaction Meeting 91

DemandJump

MARCH 23, 2022

In recent times, the SEO Pillar has become a staple of content marketing strategies, and for good reason. Marketing departments used to think that just producing loads of content meant they were winning search engine rankings and generating traffic. What they didn’t realize is that the majority of their content was based on guesswork about what their audience wanted to see or hear.

Strategy 98

Strategy Marketing 98

Middlesex Consulting

MARCH 23, 2022

The current labor market and gig workers As a result of both the Silver Tsunami (older workers retiring) and the Great Resignation (employees quitting in large numbers), most field service teams have many unfilled jobs. Service leaders depend on two solutions to the problem; third-party service companies and independent gig workers. Both solutions can solve […].

Consulting 78

Consulting Marketing Company Employee Engagement 78

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Perceptive

MARCH 23, 2022

Short of new leads and tracking your sales, it can be difficult to understand how effective your brand’s marketing activity is at not only building general awareness but also influencing customers’ path-to-purchase. Proving the worth and return of such activities is a challenge faced by many marketers, but thankfully one brand health tracking can help address.

Brands 85

Brands Marketing How To Sales 85

DemandJump

MARCH 23, 2022

One question we hear a lot is, “Is a pillar page a landing page?” At the risk of throwing out an ambiguous response, the answer is yes and no. An SEO pillar page and a landing page are not the same thing, and they’re not intended to serve the same function. One is designed to build up a brand’s authority on a particular topic, and the other is intended to serve as a place to send and convert visitors to various campaigns.

74

74

MyCustomer

MARCH 23, 2022

Loyalty Why it's time to reset our loyalty expectations.

Loyalty 101

Loyalty Brands 101

DemandJump

MARCH 23, 2022

It’s easy to get focused on the details of search engine optimization (SEO) and struggle to see the bigger picture when it comes to pillar page content in the SEO pillar structure. Let’s start from the 10,000 foot view of what is pillar content strategy as it relates to SEO before we dive into more specific content pillar examples.

Examples 72

Examples Strategy 72

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Integrity Solutions

MARCH 23, 2022

Imagine that you coach a college rugby team. You have a potential star player. He’s big, fast, talented, has a mean sidestep, the team respects him. However…he doesn’t really have much passion for rugby itself. He was a star football player in high school who didn’t get the college scholarship offers he had hoped for. He walked onto the rugby team more as something to do to stay in shape than anything else.

Sales 52

Sales Social Media Strategy Training 52

The DiJulius Group

MARCH 23, 2022

Most books that teach how to build and grow a company are organized around the functional areas of business, such as people, finance, operations, and marketing. Those factors are important – no question. But what is missing is an overarching methodology that systematically drives execution on the activities that will lead to BIG growth and. Read Full Article.

Groups 52

Groups Marketing Company How To 52

Gainsight

MARCH 23, 2022

By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. First, let’s discuss what a Customer Success Qualified Lead (CSQL) is. The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight.

Video 52

Video Software Customer Success Sales 52

Education Services Group

MARCH 23, 2022

It’s really easy to get tangled up in the nitty-gritty when you’re building a new compensation plan for your CSMs. There are so many questions to answer. If you own renewals or expansions, which revenue goals make the most sense for CSMs? How do you tie your team to a meaningful revenue metric if you don’t? Should you focus on lagging or leading indicators ?

Metrics 52

Metrics Customer Success Sales NPS 52

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Lithium

MARCH 23, 2022

In the digital age, brand marketing and customer support are proving to be a strong partnership in sharing and understanding what customers want. If there is something to be learned from today's guest, it’s that all organizations can benefit from simply talking to their customers. In this episode, we speak with Mary Taylor , ( ) Community Manager at Intel, about enabling and rewarding open dialogue for deeper customer engagement and return on investment.

Return on Investment 52

Return on Investment ROI Analysis Customer Engagement 52

CSM Magazine

MARCH 23, 2022

Are you providing your customers with a range of engagement channels that satisfy their desires? If not then you organization is failing in a critical piece of today’s customer experience puzzle, and it’s costing you your customers, your reputation and your revenue.

Omni-Channel 52

Omni-Channel Strategy Financial Leadership 52

kommunicate

MARCH 23, 2022

Last Updated on March 23, 2022 It’s 2022, and chatbots have progressed to the point that they now touch practically every facet of the business. Agents don’t have time to respond to every message they address because they are full-time real estate professionals. As a result, it’s time to invest in a real estate chatbot [.]. The post An Ultimate Guide on Real Estate Chatbot 2022 appeared first on Kommunicate Blog.

Chatbots 52

Chatbots Customers 52