Alida

DECEMBER 17, 2021

What happens when a beloved business rebrands? Or when new product formats emerge that risk alienating some audiences while impressing others?

Brands 246

Brands Tips Customer Experience Customers 246

Lumoa

DECEMBER 17, 2021

M.Sc., MBA and a co-founder of Lumoame Oy Carlos del Corral , has been appointed as the CEO of Lumoame Oy, (“Lumoa”) as of 17th December 2021. Johanna Sinkkonen , a co-founder, will leave her position as CEO. The business and growth of Lumoa are driven by the megatrends of data driven decision making, customer focus and digitalization. Lumoa AI is used in multiple industries, such as telco, ecommerce, logistics, retail, banking and utilities.

Ecommerce 208

Ecommerce Banking Retail Industry 208

Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives. This means that the more than 900 payers 1 in the current U.S. healthcare market must continue to transform how they interact with consumers if they want t

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Doing CX Right

DECEMBER 17, 2021

Scott McKain, Hall of Fame Speaker & "Iconic " author, reveals how to create distinction to attract & retain customers and employees too. The post Distinguishing Your Brand In A Hyper-Competitive Marketplace appeared first on Doing CX Right.

Brands 119

Brands How To Customers Customer Experience 119

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Uniphore

DECEMBER 17, 2021

Where. The Star Gold Coast. When. Feb 24th & 25th 2022. Who. Ravi Saraogi Co-founder and President APAC. Join Uniphore at the Customer Contact Week event on the Gold Coast this February! Where? The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Booking information and discounts can be viewed on the CCW website.

Customers 130

Customers Sales Customer Success Technology 130

Uniphore

DECEMBER 17, 2021

Set your organization up for success with these best practices for automation implementation. More outsourced service providers are turning to technology to stay competitive in an increasingly digital world. At the top of the list for those planning or undergoing “digital transformation” is Conversational Automation. And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satis

Net Promoter Score 130

Net Promoter Score Contact Center NPS Customer Satisfaction 130

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. They enable businesses to provide more value to their existing customers and bring in additional revenue as a result. . Considering that studies have shown that acquiring a new customer is exponentially more expensive than retaining an existing one, expansion management becomes more important than eve

Strategy 98

Strategy Management How To Customer Retention 98

Help Scout

DECEMBER 17, 2021

What can customer service professionals learn from Geraldine DeRuiter’s review, 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

Customer Service 107

Customer Service Customers 107

SurveyGizmo

DECEMBER 17, 2021

Getting to the truth by focusing on actual buyers. By Anne-Marie Roerink, Founder of 210 Analytics. One industry that has been in tremendous flux over the past two years is the grocery or food retailing industry. When the world went into lockdown, people were forced to stay home. We stopped going out to restaurants and movies and spent that money at grocery stores instead. 210 Analytics provides market research to the food retailing industry, and we use Alchemer to perform our analysis.

Retail 96

Retail Entertainment Trends Social Media 96

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

ShepHyken

DECEMBER 17, 2021

This week we feature an article by Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®. He writes about how SMBs can make the most of the holiday season by investing in proper protection. When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending.

e-support 76

e-support How To Insurance Retail 76

Help Scout

DECEMBER 17, 2021

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

80

80

Doing CX Right

DECEMBER 17, 2021

How best to know you’re a good leader? Look for the signs, as workers often don’t voluntarily quit their job…they leave their boss. The post 7 Signs You’re a Good Boss appeared first on Doing CX Right.

Employee Experience 59

Employee Experience Leadership Customer Experience Customers 59

kommunicate

DECEMBER 17, 2021

Last Updated on December 17, 2021 What is PrestaShop? PrestaShop is a free, open-source, e-commerce solution that equips you with all the features you need to build an online store and scale your business. It is used by more than 300,000 shops worldwide and is available in 65 different languages. PrestaShop is fairly easy to [.]. The post How to build a chatbot for PrestaShop appeared first on Kommunicate Blog.

Chatbots 59

Chatbots How To 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue , but customer expansion — and a robust customer expansion strategy — can also be pillars of success. They enable businesses to provide more value to their existing customers and bring in additional revenue as a result. Considering that studies have shown that acquiring a new customer is exponentially more expensive than retaining an existing one, expansion management becomes more important than eve

Strategy 52

Strategy Management How To Customer Retention 52

COPC

DECEMBER 17, 2021

The mental health impact of COVID-19 cannot be underestimated. During the initial phase of the pandemic, mental health concerns became evident, and they continue to have long-term implications. Many organizations were focused on their employees’ mental health prior to the pandemic, but these unique and lingering concerns are causing employers to rethink their approach to employee engagement and care.

Resources 52

Resources Healthcare Culture Contact Center 52

ChurnZero

DECEMBER 17, 2021

Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022. ChurnZero, a leading Customer Success platform, today announced that it is establishing and investing in a new office in Amsterdam to help accelerate its global growth. The new office will support existing international clients, while also serving as a primary office for business development throughout Europe.

Touchpoint 52

Touchpoint Software Customer Success Innovation 52

Blueshift

DECEMBER 17, 2021

When you’re making an important decision in your life, you likely turn to the people you trust the most to help give you advice or support you along your path. As a result of this established rapport, those trusted people (such as family, friends, or colleagues) become your support system over the long term. The post 5 Essential Omnichannel Campaigns for Personal Finance appeared first on Blueshift.

Omni-Channel 52

Omni-Channel System Customer Experience Customers 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Daniel Group

DECEMBER 17, 2021

Happy Holidays from our Families to Yours! We know this year has been challenging for so many with devastating weather and the continuing pandemic. Now, more than ever, we are incredibly grateful for our partnerships with our clients, vendors and contacts. I am especially grateful to the entire Daniel Group team. Earlier this year, we reached the one million milestone of completed surveys!

Groups 52

Groups Video Feedback Employee Experience 52

Quadient

DECEMBER 17, 2021

Bringing some new terms to Government CX. Andrea Haughton. Fri, 12/17/2021 - 15:35. There are fascinating changes in the way the U.S. government is looking at customer experience. Even if you work for a state and local agency, your customers’ expectations will be impacted by these changes at the federal level. This increased attention comes from the Executive Order (E.O.) issued on December 13, 2021 “ Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Tru

Government 52

Government Customer Journeys Guidelines Software 52

CustomerSuccessBox

DECEMBER 17, 2021

Marketing phrases get confusing pretty quickly. It’s not just the abundance of three- and four-letter acronyms that muddies the waters. It is also a lot of seemingly similar terms. In common usage, these buzzwords and phrases are interchangeable. Technically, however, most of them have different and nuanced meanings. And the “buyer journey” and the “customer lifecycle” are two main examples.

Customer Journeys 52

Customer Journeys B2B Touchpoint Net Promoter Score 52

CSM Magazine

DECEMBER 17, 2021

Many modern businesses rely on third-party tools and services as part of their work operations. This could include using CRM software for customer management, accounting software for business finances, and specialised SaaS solutions for various business purposes. This can result in company data being spread out across multiple systems, all too often resulting in company’s having very fragmented data.

Data 52

Data Company Analysis Policies 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

ReviewTrackers

DECEMBER 17, 2021

122

122

West Monroe

DECEMBER 17, 2021

98

98

Brad Cleveland Blog

DECEMBER 17, 2021

Customer service should work so well that it enables you to focus on what really matters: delivering on your organization’s mission and promises, and engaging with your customers. The right service strategy will enable you to do just that. This … Continue reading → The post The importance of effective service strategy appeared first on Brad Cleveland.

Strategy 26

Strategy Customer Service Engagement Contact Center 26

West Monroe

DECEMBER 17, 2021

52

52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Brad Cleveland Blog

DECEMBER 17, 2021

Customer service should work so well that it enables you to focus on what really matters: delivering on your organization’s mission and promises, and engaging with your customers. The right service strategy will enable you to do just that. This video, from my LinkedIn Learning course “Customer Service Strategy,” discusses three key reasons why a customer service strategy is so … The post The importance of effective service strategy first appeared on Brad Cleveland.

Strategy 26

Strategy Customer Service Strategies Video Course 26

SmartKarrot

DECEMBER 17, 2021

Role: Director of Customer Success Location: Salt Lake City Metropolitan Area, US (On-site) Organization: IsoTalent As a Director of Customer Success, you will develop and utilize an effective framework for measuring customer success, to monitor and proactively respond to customer needs. Identify and implement steps to retain and delight customers, to ensure contract renewal and expansion.

Customer Success 19

Customer Success Net Promoter Score Customers NPS 19

ProProfs Chat

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. It helps determine what are the best and worst features of their products, and where they should direct their business efforts. . In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience.

Tools 52

Tools Feedback Roadmap Survey 52