Comm100

JUNE 18, 2021

There are over 2.8 billion monthly active users on Facebook , and counting. Chances are high that some of these users are your customers, and whether you’re aware of it or not, those customers are actively seeking support via social media. The numbers back this up – 63% of customers expect companies to offer customer service via social media , and 90% of social media users have already used the channel to communicate with a business.

Social Media 130

Social Media Customer Service Chatbots Omni-Channel 130

ShepHyken

JUNE 18, 2021

7 Keys to Successful Customer Service. This week we feature an article by Rupert Jones , a passionate speaker and an Independent Financial Advisor. He writes about the 7 customer service elements that ensure your shoppers stay happy and included. Businesses wouldn’t be anything without their customers’ continuous support. Therefore, it’s essential to show your loyal buyers how integral they are to your success.

How To 145

How To Social Media Financial Training 145

Myra Golden

JUNE 18, 2021

For Jack Cooper University , I produced a ten week conflict resolution training. Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training. I loved every minute of this interactive training project! Download the cheat sheet I talk about in the video. Learn about my customized 30-minute video training for your team, shot from my broadcast studio in Tulsa.

Training 105

Training Management Video Interaction 105

Beyond Philosophy

JUNE 18, 2021

What tactics do you use in your pricing strategy? There are various ways, such as running promos like “buy one, get one free,” or branding it into your customers’ minds like “everyday low prices.” Some coupons discount 20% off any item in the store or offer subscription discounts versus buying one-time that you submit at the online checkout.

Comparison 89

Comparison Retail Strategy Sales 89

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Published on: June 18, 2021. Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being. Improve the experience and you’ll see the benefits, particularly in the new hybrid world.

Tips 96

Tips Meeting Interaction Management 96

ChurnZero

JUNE 18, 2021

ChurnZero has been named one of The Washington Post’s 2021 Top Workplaces in the Washington, D.C. area. Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection.

Government 98

Government Touchpoint Employee Engagement Software 98

Conversocial

JUNE 18, 2021

Modern banking is a very different beast to what was the norm 15-20 years ago. Since the mid 1990s the total number of brick and mortar branches in the UK has fallen by 28% and it’s a similar story in the US, with 12,000 closing between 2010 - 2019. A shift towards using digital services has seen less need for the ‘high street branch’ and has changed customer expectations across the world, part of a wider change in consumer habits that has been accelerated over the past 15 months. 50% of consume

Financial 98

Financial Banking Customer Engagement Engagement 98

SaleMove

JUNE 18, 2021

Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen. The post A Tale of Two CXs appeared first on Glia Blog | Digital Customer Service Explained.

Meeting 52

Meeting Customer Service Customer Experience Customers 52

GlowTouch

JUNE 18, 2021

Onshore, Offshore, and Nearshore Presence. Multiple locations for multiple service and support options. Multi-lingual agents and geographic diversity allow for a customized approach to each client’s unique requirements. There is a gradual evolution underway within contact centers; the dynamic between service providers and end users is shifting. Consumer expectations are much higher.

Contact Center 52

Contact Center Policies Sales Meeting 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SurveySparrow

JUNE 18, 2021

Looking for some samples of feedback forms that you can use to create your own? Companies understand that it’s crucial to gather feedback from their customers. Over two-thirds of companies gather and act on feedback from their customers. But most companies struggle to collect actionable feedback from their customers. Part of the reason is they fail to create survey forms that are effective.

Feedback 52

Feedback Net Promoter Score Effort Score NPS 52

Magellan Solutions

JUNE 18, 2021

How outsourcing a loan processing call center prevents high risk of fraudulent transactions? Fraudulent transactions have been the main problem for any financial institution in the US. That’s why many businesses hope that outsourcing a loan processing call center can alleviate this situation. In fact, the fraud call rate is one in every 1,400 calls in retail banks.

Call Center 52

Call Center Tips How To Average Handle Time 52

SaleMove

JUNE 18, 2021

How are you connecting with customers in an OnScreen World? Every company talks about the customer experience. They study it, measure it, and analyze it. Resources and people are dedicated to improving it. Every company knows that positive interactions with customers are critical to long-term loyalty. But the problem with the customer experience when it comes to SERVICE…is that for most organizations it’s not one thing, it’s two things.

Loyalty 52

Loyalty Interaction Video Customer Experience 52

Magellan Solutions

JUNE 18, 2021

US opting for healthcare call center outsourcing companies . Health insurance companies make up a massive segment of the U.S. economy. It is a $1.1 trillion dollar enterprise currently. The steady growth has been recorded at 2.9 percent each year on average from 2015 to 2020. . The US currently houses more than 900 health insurance companies. However, the health insurance industry is dominated by: Anthem.

Call Center 52

Call Center Insurance Healthcare Industry 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Optimove

JUNE 18, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, and a new Smart CRM Basics on predictive behavior modeling. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: TikTok’s Advantage Over Instagram, and Nike’s (intentional?

CRM 52

CRM Video Analysis Tips 52

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an extensive guide for customer success.

Resources 52

Resources Customer Retention B2B Customer Success 52

Magellan Solutions

JUNE 18, 2021

Every Bad Data You Can Find in Every B2B Telemarketing Campaign. Bad data in, bad data out. For B2B telemarketing campaigns, bad data means a lot of bad news for companies. Working on bad and inaccurate data results on the following: 27.3% or 546 hours/year wasted time of sales reps. 12% of company revenue loss. 21% of wasted marketing budgets. Smaller companies lose 6% of annual revenue. 21% companies suffers from reputational damage.

B2B 52

B2B Data Call Center Social Media 52

Qualtrics

JUNE 18, 2021

Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. Now, given the demands of working through a pandemic, and entering a new era of work, the need to be in tune with what people want and need at work has never been so acute. It all comes down to empathy , and over the past 18 months it’s been on the rise — and it’s safe to say that’s a good thing.

Employee Experience 49

Employee Experience Interaction Measurement Survey 49

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review. Manage and increase customer satisfaction, renewal/expansion, and overall client health.

Customer Success 10

Customer Success Roadmap Leadership Customer Satisfaction 10

ChurnZero

JUNE 18, 2021

It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews.

How To 98

How To Sales Customer Success Customers 98

SmartKarrot

JUNE 18, 2021

The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t taken any backseats over the years. As the backbone of any given business resides with the customers, it makes sense to showcase value to them and understand and influence customer behavior.

Management 10

Management Competitive Advantage Case Study Measurement 10

ClientSuccess

JUNE 18, 2021

Kristi Faltorusso. If you’re in SaaS, you understand the importance of Customer and User Onboarding to ensure your customers are set up to succeed in using your product and services. But, when we start with Onboarding, we miss a HUGE opportunity. Think about a perfect world, where you and your customer are aligned on goals, expectations, roles and responsibilities as well as the overarching success criteria.

Meeting 59

Meeting Measurement Metrics Engagement 59

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Gainsight

JUNE 18, 2021

Have you ever felt invisible standing in a room full of people, wondering if anyone notices you? Some want to blend into the background while others want to stand out, but at the end of the day, everyone wants to matter. It is no different for a customer. From enterprise to smaller organizations, customers want to be visible especially when it matters.

Customer Success 40

Customer Success Customer Centricity Customers Loyalty 40

Integrity Solutions

JUNE 18, 2021

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them? We often associate “coach” with a sports analogy.

Sales 101

Sales Leadership Infographics Culture 101