MyCustomer

FEBRUARY 8, 2023

The bar for customer success has never been higher – when it comes to online shopping, customers expect excellence and fast service. Coveo’.

Customer Expectations 55

Customer Expectations Customer Success Strategy Customers 55

InMoment XI

FEBRUARY 8, 2023

The success of your CX effort is determined not only by where it lives within your organization, but also by who’s heading up the program and driving its goals, actions, and direction within your company. This job isn’t easy and not for the faint-of-heart; frankly, CX leaders often end up working against what is natural for an organization. Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc.

Sports 295

Sports Financial ROI Leadership 295

kommunicate

FEBRUARY 8, 2023

Last Updated on February 9, 2023 The number of virtual patient visits went from 0.84 to 52.7 million in 2020, and 37% of people used telemedicine in 2021. What do these numbers mean for the future of healthcare? The days of patients having no choice but to visit the hospital for every issue are well [.] The post 5 Common Pain Points of Digital Patient Engagement in Hospitals appeared first on Kommunicate Blog.

Hospitality 92

Hospitality Engagement Healthcare 92

One Millimeter Mindset

FEBRUARY 8, 2023

It is time to reset expectations about who you and I are actually meeting with. In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. This observation goes for their experience of me, as well. How about you? Do you work with colleagues and clients who now feel like strangers?

Meeting 91

Meeting Consulting Innovation Leadership 91

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ClientSuccess

FEBRUARY 8, 2023

There are an overwhelming amount of metrics that you can measure to track customer success. So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics. Of course, no physical trophies will be handed out, but we hope this list will help you as you strive for greater customer satisfaction, retention, and growth.

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? It’s an important question to answer, as it can make all the difference in customer retention and long-term success. In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals.

Customer Success 71

Customer Success Sales eBook Resources 71

NobelBiz

FEBRUARY 8, 2023

Know what you believe in Fred Stacey : It only made sense for me to, to focus this portion, which is the open forum and just the open discussion on leadership because I mean, you’re, although I had early mentors in leading contact centers, no one really ever, provided great guidance as far as the, the art side of leadership and how to grow and build scale.

Handbook 52

Handbook Leadership Contact Center Industry 52

Centercode

FEBRUARY 8, 2023

There’s a wide variety of activities your beta testers are more than willing to do to help improve your product. The activities that make the most sense for your test will vary based on your product and objectives, but here are ten of the most common ones (spoiler alert: bug reports are just the tip of the iceberg!).

Engagement 52

Engagement Tips Report 52

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. Recent stats suggest over 90% of SaaS startups fold within three years due to the intensely competitive nature of the market. So, how can SaaS platforms nurture customer loyalty, attract new subscribers, and maintain reliable revenue streams?

Metrics 52

Metrics Net Promoter Score Advertising Customer Success 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Uplight

FEBRUARY 8, 2023

The Smart Energy Consumer Collaborative (SECC) has hosted six years of Best Practices Awards, recognizing leadership from electricity providers in the transition to a smarter, more consumer-focused energy ecosystem. According to SECC, the awards highlight programs, technologies, and strategies that have demonstrated clear benefits for residential or small business utility customers.

Leadership 52

Leadership Consumers Technology Strategy 52

Merkle

FEBRUARY 8, 2023

At the end of January, Merkle brought together experts from across the digital marketing world to create the Transform with Google conference. Thought leaders from Merkle, Google, and top brands shared their inspiring work and discussed the topics top-of-mind as we forge ahead in 2023.

Conference 52

Conference Strategy Brands Marketing 52

CSM Magazine

FEBRUARY 8, 2023

GoSee , which provides car, campervan and RV hire worldwide, has partnered with PCI Pal , the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments and enhanced the payment experience it provides. 8×8, a longstanding global PCI Pal partner, was selected by GoSee to manage an upgrade of its contact centre telephony platform.

Customer Journeys 52

Customer Journeys Loyalty Technology Data 52

The DiJulius Group

FEBRUARY 8, 2023

Complaints to any organization are a gift, especially today since consumers have so many options. Are your teams handling these important interactions consistently well? Are you tracking the issues and outcomes to monitor trends and bigger issues? Many organizations have implemented acronyms to help frontline workers deal with conflict when customers complain about their service.

Trends 52

Trends Groups Consumers Interaction 52

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Optimove

FEBRUARY 8, 2023

The post Forrester: Optimove’s Total Economic Impact appeared first on Optimove.

75

75

ReviewTrackers

FEBRUARY 8, 2023

Strategy 65

Strategy Marketing 65

Forrester's Customer Insights

FEBRUARY 8, 2023

Consumers shared their attitudes towards subscriptions - see key highlights.

Consumers 49

Consumers B2C Retail Loyalty 49

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Increase renewal rates and reduce churn. Expand revenue in accounts through cross-sell and up-sell. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Omni-Channel 19

Omni-Channel Customer Success e-support Customer Satisfaction 19

Advertisement

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

FEBRUARY 8, 2023

In June 2022, the headline inflation in the US reached a 40-year high of 9.1%, spurring multitudes of news articles about the US economy and its impact on the US consumer wallet. The headline inflation number is important, but keep in mind that inflation varies (sometimes significantly) by category.

Consumers 26

Consumers Retail Trends Customers 26

BirdEye

FEBRUARY 8, 2023

As a doctor, your online reputation is everything. It can mean the difference between gaining new patients and falling behind with your business goals. That’s why it’s so important to focus on doctor online reputation management. But if you don’t know where to start, it can seem like an overwhelming task. In this article, we’ll provide tips and strategies that will help take control of your online presence and make sure potential patients have access to accurate information about you and y

Tips 19

Tips Management Social Media Tools 19

CSM Magazine

FEBRUARY 8, 2023

Workplace injuries are a common occurrence. Whether you work in a more dangerous industry like construction or get injured in an office environment, accidents can happen that lead to you missing time at work. This puts your livelihood at risk if you and your family are dependent on that income. It is important to know that you can recover from this situation and secure your future.

Insurance 10

Insurance Financial Exercises Report 10

AWS Machine Learning

FEBRUARY 8, 2023

Machine learning (ML) has become ubiquitous. Our customers are employing ML in every aspect of their business, including the products and services they build, and for drawing insights about their customers. To build an ML-based application, you have to first build the ML model that serves your business requirement. Building ML models involves preparing the data for training, extracting features, and then training and fine-tuning the model using the features.

Policies 80

Policies Metrics System Meeting 80

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

CSM Magazine

FEBRUARY 8, 2023

Are you looking for ways to make some extra money on the side? With so many opportunities available, it can be hard to know where to start. Luckily, plenty of side hustle ideas can help you boost your income fast. From freelancing and tutoring online to participating in focus groups or renting out your home, these top side hustle ideas will help you earn extra cash quickly and conveniently.

Groups 10

Groups Insurance Policies Resources 10

ChurnZero

FEBRUARY 8, 2023

Washington, D.C., February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. In just a few years, ChurnZero’s rapid growth has seen the company go from new entrant status to an industry leader, employer of choice, and acclaimed innovator in the Customer Success category.

Software 98

Software NPS Customer Success Study 98

Gainsight

FEBRUARY 8, 2023

By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. It wasn’t long ago that the notion of tech-powered superintelligence supporting our day-to-day lives was the stuff of sci-fi. But today, we weave in and out of digitally guided journeys and virtual realities just as seamlessly as we navigate real-world experiences.

Customer Success 52

Customer Success Metrics Customers Data 52

CSM Magazine

FEBRUARY 8, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards , on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.

Software 52

Software Customer Service Contact Center Customer Centricity 52

Advertisement

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self Service

NobelBiz

FEBRUARY 8, 2023

Chri sta Heibel : And so I was excited to see you start recently doing a lessons I’ve learned videos series this week is a good example… Understanding Core Values Steve Bederman: We’re doing a show on, core values and how the idea that people and businesses. Very detailed mission statements together and, and try to really broadly encompass all of the things that are important to them.

Omni-Channel 52

Omni-Channel Contact Center Consulting ROI 52