Sat.Jun 12, 2021

In the News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

You might not realize it but the failure of the European Super League in soccer, the pros and cons of vaccine passports, and a brand that took a political stand and paid the price for it all have something in common.

The Best Time To Send A Survey In 2021 (And Beyond!)


Susan was having a very hassled Friday afternoon. She opened her laptop and discovered a pile of work to be finished before the weekend hit, and she was drowning.

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How SMEs Solved These 4 Challenges Through Back Office Service Solutions?

Magellan Solutions

SMEs found an answer with their problems using back office service solutions. It is not easy to run a start-up business. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions.

The only survey checklist you will need in 2021


The other day, I went to the grocery store to buy some milk and eggs. At the store, I found so much more that was interesting. They had a new cereal brand and even a chocolate spread that looked tempting. I decided to spend a while there, and when I came back, guess what?

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Outsource Product Animation And Its Process

Magellan Solutions

3d animation outsourcing. 3D designers are critical to the entertainment industry. Namely in film, animation, and gaming. They’re also used extensively in other non-creative industries. These are digital marketing, science, engineering, architecture , and interior design.

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5 Key Principle on How to Win in Omnichannel Outsourcing

Magellan Solutions

Omnichannel outsourcing allows SMEs to maximize the visibility of their product on many platforms. It is not enough that you have a cold calling service when you want to reach the full potential of your business. That’s why SMEs use omnichannel outsourcing to provide various platforms for customers.

Account Manager Vs Success Manager – What is the difference between them?


Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). To an untrained eye, they may look like competing roles. However, both are essential and it’s important to appreciate the nuances first.

How Speech Analytics Improve Offshore Call Center Services

Magellan Solutions

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Offshore call center services are often called IT-enabled BPO services. Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. .

Segmenting Customers- What is the best way?


A lot of us believe that all customers are equal. Let’s accept that not all customers are equal. We want to segment customers so that we can work with each one of those segments in respective ways, but on what criteria do we actually segment customers? How to segment customers?

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.