Wed.Jan 13, 2021

What is the Most Direct Cause of Customer Loyalty?

Zonka Feedback

Successful business have one thing in common, which is, a bunch of loyal customers. These loyal customers not only come back to the business for repurchase or renewal of a membership but also attract other customers. Customer Experience

Customer loyalty survey questions

GetFeedback

20 essential customer loyalty survey questions and surveying best practices. Guides

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An Empowerment Lesson From the Ritz-Carlton

ShepHyken

If you’ve been following my work, you know I’m a huge fan of the Ritz-Carlton. I was recently on a Zoom presentation with Horst Schulze , first president and co-founder of the Ritz-Carlton chain. When Horst speaks, I listen and take lots of notes.

How to Create a Customer Experience Journey that will Produce Amazing Results

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1) Feature Story How to Create your Customer Experience Cycle that will Produce Amazing Results By Dave Murray Nothing will have a bigger impact on elevating your customer service company-wide than developing your Customer Experience Cycle (CEC).

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Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

5 Self-Service Support Options for Every B2B Business

Vanilla Forums

If you follow our blog you'll know that B2B customers want to service themselves. I talk about it a lot simply because it's a fact that not enough businesses take into account. Customers don't simply want self service options, they demand options that actually work.

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How to Scale the Customer Renewal Process Effectively

CSM Practice

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important.

6 New Year’s Resolutions for Great CRM Marketing

Optimove

If you want to nail your New Year’s Resolutions, you gotta set attainable, valuable goals. Things like “make two trips” from your car to your kitchen when bringing home groceries – if you ask Larry David.

All LPOs Must Have ISO 27001:2013

Magellan Solutions

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Legal Process Outsourcing (LPO) frees legal practitioners from routine paperwork. This service can cover a multitude of functions. Not only paperwork, but also research roles. . Outsourced Routine Level Legal Works. Legal Research.

How to Use Employee Net Promoter Score To Drive Culture

SurveySparrow

Like the customer net promoter score, eNPS or employee net promoter score helps gauge employee loyalty and engagement. This straightforward and extremely simple tool is often used as a metric to bring growth to the overall company culture. What’s more?

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

All LPOs Must Have ISO 27001:2013

Magellan Solutions

Legal Process Outsourcing (LPO) frees legal practitioners from routine paperwork. This service can cover a multitude of functions. Not only paperwork, but also research roles. . Outsourced Routine Level Legal Works. Legal Research. Legal Transcription. Intellectual Property Legal Work.

Jan 13 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients.

How to Ensure the Rights of Your Customers Are Protected

CSM Magazine

US legislators have tried to ensure consumer rights and protect them from deceptive, unfair, and fraudulent business practices through various federal and state laws. Consumers have the right to file lawsuits or be penalized if they fail to observe these laws.

How to Turn Your NPS Detractors into Promoters: The Essential Guide

SmartKarrot

Unsatisfied and unhappy customers would not only provide negative, appalling feedback but also go about and share it with their groups. Although it might tarnish your brand reputation, it is equally important to reconsider your customer experience and revamp accordingly.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

032: What it Takes to Be a Revolutionary

The DiJulius Group

Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary. In order to be a Revolutionary, you need to: Never say or accept “I gave my best” Understand the Reality Distortion Field Ask yourself ‘What belief system needs to be changed in your world’?

Three new year's resolutions for those serious about CX improvement

MyCustomer

Engagement New year's resolutions for those serious about CX

Why The Service Mesh Should Fade Out Of Sight

Forrester's Customer Insights

With rising interest in service meshes, many application development and delivery pros’ first encounter with one leaves them wondering how they differ from API gateways. Are service meshes their own product category? Or are they part of broader API management?

How Might We Statements: A Powerful Way to Turn Insights into Opportunities

dscout People Nerds

How Might We statements translate your insights into actionable design solutions. Here’s how to use them.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Prodigal Son Gelsinger Returns As Intel CEO

Forrester's Customer Insights

Early today, Intel announced CEO Bob Swan will be replaced by VMware CEO Pat Gelsinger. Facing stronger competitive challenges, Intel has struggled. As you can see, Intel’s stock (INTC) has languished while its peers grew exceptionally well. In the past 12 months, INTC stock lost 5.3%

How Hitachi Capital UK has empowered and engaged its service staff during COVID

MyCustomer

Voice of the Customer How Hitachi has engaged service staff during COVID

Navigating Your Way Through The Maze Of B2B Marketing Data Providers

Forrester's Customer Insights

We just published a new report on the B2B marketing data providers landscape — Forrester clients can read the “Now Tech: B2B Marketing Data Providers, Q1 2021” here — but I also wanted to share a few additional observations that place this point in time within the context of the market’s ongoing evolution. For this […].

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Curbside Pickup Experiences: A New Normal For Retail

Kitewheel

For retail businesses, experiences traditionally have been delivered in-store and on owned web channels. But the new normal brought about by COVID led to a dramatic increase in curbside pickup experiences.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Frustrated With Findability? Tagging Content Takes Teamwork

Forrester's Customer Insights

Best-in-class organizations pair SMEs with content operations to optimize all aspects of content performance at scale. Content Strategy and Operations SiriusDecisions Research

Brands Bear (Some) Blame For Conditions At Outsourcers

Forrester's Customer Insights

Between really bad press (here and here) and bankruptcy (here), large contact center outsourcers have seen a rough last few months.

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Forrester's Customer Insights

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Forrester's Customer Insights

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Considerations When Building Multilingual Communities

Speaker: Adrian Speyer, Head of Community for Vanilla

Communicating in your native language is very powerful and can make customers feel welcome and heard. However, creating multilingual communities online is not just important - it’s complicated. Successfully supporting customers in their own language goes much further than just translation; there are many things to consider. Join us on March 9th, 2021 at 12:00 PM ET, as Adrian Speyer, Head of Community for Vanilla, shares his years of experience in creating and working with companies looking to create global communities. He will unveil his secrets for your success and the things to watch out for when you decide to dip your toes into creating multilingual communities.