QuestionPro Audience

JANUARY 14, 2018

What is a Research Panel? A research panel is a pre-qualified community of individuals with relevant backgrounds who have agreed to participate in quantitative and qualitative research initiatives that will ultimately provide the researcher with insights on various products or services. What is Panel Management Software? Panel management software is a tool that helps companies create a customized portal for their panel.

Software 239

Software Management Analytics Survey 239

natero

JANUARY 14, 2018

Michael Redbord knows a thing or two about helping customers succeed with B2B software. Over the last decade, Michael has helped shape Support, Services, and Customer Success at HubSpot, a global juggernaut on a mission to make the world more inbound. We sat down with Michael to talk about the roles that Customer Success and Customer Support play in today's subscription-based organizations.

Customer Success 74

Customer Success B2B Customers Software 74

Maz Iqbal

JANUARY 14, 2018

Amazon claims to be the Earth’s most customer-centric company. If Amazon were like just about every other company this claim would be just a marketing slogan – deceitful, empty at best. However, Amazon isn’t like just about every other company. It’s exceptional in that the folks at Amazon get what it takes to cultivate, keep, … Continue reading "Hall of Fame: Amazon Delights Cultivating Loyalty From This Customer".

Loyalty 54

Loyalty Customer Centricity Customers Company 54

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Taking place in New York City at the Jacob K. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. We walked the floor, attended sessions, and spoke with experts to bring you the latest in retail for 2018 and beyond.

Retail 49

Retail Customer Experience Innovation Conference 49

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Elevio

JANUARY 14, 2018

This was first published on the Siftery blog, here. Elevio is a Customer Education Platform, that drives up engagement while reducing support loads for sites, by delivering the relevant help they need where and when they need it. Kevin William David interviewed Chris Duell , CEO of Elevio to know more. Can you tell us about what you are working on? What is Elevio?

e-support 40

e-support Knowledge Base Software Roadmap 40