Fri.Jul 16, 2021

Guest Post: How To Keep Your Customers Attention With Great In-Store Experience

Shep Hyken

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. We all know that the retail landscape changed massively in 2020.

#07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle

Michel Falcon Experience

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.… … The post #07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle appeared first on.


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Uplight’s 2nd Anniversary


When Uplight was founded two years ago, our employees, leadership, and customers likely expected to encounter some challenges and growing pains.

Hot off the Press: Vanilla’s Summer 2021 Release

Vanilla Forums

Summer is finally here and we have a bunch of new enhancements to the Vanilla platform that we want to share. Keep reading for details on the new analytics, machine translation, integrations, theming and more…! Product


Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Which department should own your customer community?


Which department should own your customer community? Customer Success

More Trending

Tips for High-Performance Team Leadership: A Team Planning Process

Integrity Solutions

Effective team leadership requires a blend of people focus and goal focus. While it’s rare that someone will have a perfect balance of the two, getting a clear understanding of your natural leadership style will allow you to adjust when necessary to be more flexible to the needs of your team members.

Is There Fintech BPO without the BPO?

Magellan Solutions

What exactly is Fintech BPO ? Fintech is a blend of “financial technology.” It’s a term for any technology that’s used to augment, streamline, digitize or disrupt traditional financial services.

Taking Control Over Your Career

Doing CX Right

Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life. The post Taking Control Over Your Career appeared first on Doing CX Right.

Website Content Planning: 8 Tips For Creating Great Content


Many businesses struggle with knowing what to say on their website and how to make the most of their online presence. With direct navigation to websites being one of the most utilized paths to a business , it is extremely important to have engaging and relevant content throughout your website.

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Anatomy of a High Performing Health Score


Kristi Faltorusso. Designing a Customer Health Score is likely one of the most impactful projects you can take on as a Customer Success Leader. Think about having the ability to foreshadow customer behavior based on certain risk signals and being able to intervene before it’s too late.

7 Critical Factors That Affect Telemarketing Services Prices

Magellan Solutions

Ever wonder what factors affect the final Telemarketing Services Prices ? For small to midsize enterprises, every penny should count. That is why it is important that they know all of the things that affect the final pricing.

Understanding the benefits of moving your contact centre to the cloud


Date: Friday, July 16, 2021 Author: Pauline Ashenden - Demand Generation Manager Understanding the benefits of moving your contact centre to the cloud. Published on: July 16, 2021.

Can Data Entry Best Practices Be Bad Practice?

Magellan Solutions

Turning the bad into data entry best practices. A lot of firms now are prioritizing the most important element collection and accuracy. This is why investing to outsource data entry best practices to companies like Magellan Solutions is the current business trend. .

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Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

ReviewTrackers and Enhance Operations for Senior Living Communities and Home Care Agencies




The Undeniable Link between Customer Experience and Employee Experience


In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout. Insight customer experience Customer-Centric Organization cx CX program CX strategy Employee Engagement employee experience EX

Nick Mehta Joins the 20VC Podcast with Harry Stebbings


Our CEO, Nick Mehta, recently sat down with Harry Stebbings, UK-based venture capitalist and podcaster to discuss all things mental health. In February 2021, Harry stepped away from his role at the firm he founded Stride.VC. Today, Harry is focused on his podcast, “The Twenty Minute VC” and running his micro fund, 20VC. In This Episode with Nick Mehta You Will Learn: When did mental health really become a prominent thought for Nick?

Shopify Bots: What are They and How to Add Them to Your Websites?


Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide.

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

Leverage Advanced Analytics to Uplevel Your CS Strategy


Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to create a level of health they lost during the COVID-19 pandemic shutdown. Be patient with yourself. There may be a little rust on your downward dog or tree pose, and you’re not as flexible as you used to be. With everyone, no matter the sport or training, it takes practice to reach your next level of performance.

Jul 16 – Customer Success Jobs


Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

How to Deliver a Better Client Experience


As businesses evolve, the need to deliver a personalized client experience remains. Digital Customer Service helps companies provide seamless interactions. The post How to Deliver a Better Client Experience appeared first on Glia Blog | Digital Customer Service Explained.

Pricing Objectives: What Are They? Which One Is Right for Your SaaS Business?


Though every SaaS company has different offerings for each of their customer segments, one thing that does not stay so different is the perfect pricing. Missing out on the right pricing objective that suits your product range will not just be detrimental for your business but also uncalled for.

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5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!

Forecasting In Uncertainty: US Tech Market Outlook Improves To 7.4% Growth In 2021

Forrester's Customer Insights

The US tech market outlook has turned more positive. More people in the US have been vaccinated, businesses are starting to welcome employees back into the office, stores and restaurants have fully reopened, and the US economy is now projected to grow by 6% in 2021.

How experiences have changed for the better (plus the 8 we’ll never let go of)


We’ve had to change a lot in the past year, but some of the changes we’ve experienced have been for the better. From remote meetings to streaming workouts, virtual experiences mean more people can be included and involved. Here are some of our favorites that are here to stay.