Fri.Jul 16, 2021

Guest Post: How To Keep Your Customers Attention With Great In-Store Experience

Shep Hyken

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. We all know that the retail landscape changed massively in 2020.

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#07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle

Michel Falcon Experience

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.… … The post #07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle appeared first on.

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Tips for High-Performance Team Leadership: A Team Planning Process

Integrity Solutions

Effective team leadership requires a blend of people focus and goal focus. While it’s rare that someone will have a perfect balance of the two, getting a clear understanding of your natural leadership style will allow you to adjust when necessary to be more flexible to the needs of your team members.

Shopify Bots: What are They and How to Add Them to Your Websites?

kommunicate

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide.

How to Run a Successful Voice of the Customer Program

The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. Download this guide from GetFeedback to learn how you can launch a successful Voice of the Customer program that drives return on investment!

Hot off the Press: Vanilla’s Summer 2021 Release

Vanilla Forums

Summer is finally here and we have a bunch of new enhancements to the Vanilla platform that we want to share. Keep reading for details on the new analytics, machine translation, integrations, theming and more…! Product

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More Trending

3 Ways Cloud Contact Center Solutions Enable Innovation

Upstream Works

It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center.

Understanding the benefits of moving your contact centre to the cloud

Eptica

Date: Friday, July 16, 2021 Author: Pauline Ashenden - Demand Generation Manager Understanding the benefits of moving your contact centre to the cloud. Published on: July 16, 2021.

Trends 105

Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies

ChurnZero

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings.

Uplight’s 2nd Anniversary

Uplight

When Uplight was founded two years ago, our employees, leadership, and customers likely expected to encounter some challenges and growing pains.

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

The Undeniable Link between Customer Experience and Employee Experience

Feedbackly

In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout. Insight customer experience Customer-Centric Organization cx CX program CX strategy Employee Engagement employee experience EX

Which department should own your customer community?

inSided

Which department should own your customer community? Customer Success

Shopify Chatbots: What are They and How to Add Bots to Your Websites?

kommunicate

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide.

Is There Fintech BPO without the BPO?

Magellan Solutions

What exactly is Fintech BPO ? Fintech is a blend of “financial technology.” It’s a term for any technology that’s used to augment, streamline, digitize or disrupt traditional financial services.

5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

Taking Control Over Your Career

Doing CX Right

Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life. The post Taking Control Over Your Career appeared first on Doing CX Right.

Anatomy of a High Performing Health Score

ClientSuccess

Kristi Faltorusso. Designing a Customer Health Score is likely one of the most impactful projects you can take on as a Customer Success Leader. Think about having the ability to foreshadow customer behavior based on certain risk signals and being able to intervene before it’s too late.

7 Critical Factors That Affect Telemarketing Services Prices

Magellan Solutions

Ever wonder what factors affect the final Telemarketing Services Prices ? For small to midsize enterprises, every penny should count. That is why it is important that they know all of the things that affect the final pricing.

ReviewTrackers and Caring.com Enhance Operations for Senior Living Communities and Home Care Agencies

ReviewTrackers

ReviewTrackers

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Can Data Entry Best Practices Be Bad Practice?

Magellan Solutions

Turning the bad into data entry best practices. A lot of firms now are prioritizing the most important element collection and accuracy. This is why investing to outsource data entry best practices to companies like Magellan Solutions is the current business trend. .

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Nick Mehta Joins the 20VC Podcast with Harry Stebbings

Gainsight

Our CEO, Nick Mehta, recently sat down with Harry Stebbings, UK-based venture capitalist and podcaster to discuss all things mental health. In February 2021, Harry stepped away from his role at the firm he founded Stride.VC. Today, Harry is focused on his podcast, “The Twenty Minute VC” and running his micro fund, 20VC. In This Episode with Nick Mehta You Will Learn: When did mental health really become a prominent thought for Nick?

A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Adrian Swinscoe

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]. The post A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable first appeared on Adrian Swinscoe

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Leverage Advanced Analytics to Uplevel Your CS Strategy

Gainsight

Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to create a level of health they lost during the COVID-19 pandemic shutdown. Be patient with yourself. There may be a little rust on your downward dog or tree pose, and you’re not as flexible as you used to be. With everyone, no matter the sport or training, it takes practice to reach your next level of performance.

How woom bikes Takes an Employee-First Approach to Grow Its Customer Base

Are your employees an untapped source of customer feedback? Watch this on-demand webinar featuring woom bikes to learn how their team improves employee and customer experiences in tandem.

How to Deliver a Better Client Experience

SaleMove

As businesses evolve, the need to deliver a personalized client experience remains. Digital Customer Service helps companies provide seamless interactions. The post How to Deliver a Better Client Experience appeared first on Glia Blog | Digital Customer Service Explained.

Forecasting In Uncertainty: US Tech Market Outlook Improves To 7.4% Growth In 2021

Forrester's Customer Insights

The US tech market outlook has turned more positive. More people in the US have been vaccinated, businesses are starting to welcome employees back into the office, stores and restaurants have fully reopened, and the US economy is now projected to grow by 6% in 2021.

How to Deliver a Better Client Experience

SaleMove

As businesses evolve, the need to deliver a personalized client experience remains. Digital Customer Service helps companies provide seamless interactions. The post How to Deliver a Better Client Experience appeared first on Glia Blog | Digital Customer Service Explained.

How experiences have changed for the better (plus the 8 we’ll never let go of)

Qualtrics

We’ve had to change a lot in the past year, but some of the changes we’ve experienced have been for the better. From remote meetings to streaming workouts, virtual experiences mean more people can be included and involved. Here are some of our favorites that are here to stay.

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.