Do You Need a CX Vision?
Heart of the Customer
APRIL 7, 2022
“One of the first things you do when you stand up a CX program is to create a CX vision.” It’s said so often that it’s pretty much a cliché. It just seems to make sense. It also aligns with John Kotter’s 8-step change management program. I wrote about this a few years ago, and […]. The post Do You Need a CX Vision? appeared first on Heart of the Customer.
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