Fri.Jul 31, 2020

CX Needs Change Management

Heart of the Customer

You probably moved into customer experience (CX) because of a passion for customers. You chose this space because you know that if you can improve customers’ experiences with your company, they will be happier, they’ll stay with you longer, and both the business and your customers will prosper.

Guest Post: Combine Customer Service and Customer Experience to Grow Your Business


This week we feature an article by Ashwini Dave , a digital marketing expert at Acquire. She explains the difference between customer service and customer experience and shares how implementing both into your business creates success.

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Voice of the Customer: The Importance of Feedback Surveys

CSM Magazine

Monitoring the Voice of the Customer (VoC) should be one of the ongoing projects in any service program. One way to achieve this is to perform a customer feedback survey.

Proactive Stakeholder Engagement – Key Strategies During Covid-19 From Lucid and Totango


As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging.

?How to See Value from Your Intelligent Automation Project, Fast


Intelligent Automation isn’t new. Organizations have been using technologies like Digital Process Automation, Robotic Process Automation, and Artificial Intelligence to drive their digital transformation for the last few years.

ROI 67

4 Ways to Speed Up New SaaS User Onboarding


Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer.

More Trending

Increasing Lead Generation with Lead Source Attribution


What is Lead Source Attribution? Digital Transformation Marketing Analytics Search Marketing Marketing Attribution Lead Generation

Create web surveys 40x faster to get more web feedback!


The post Create web surveys 40x faster to get more web feedback! appeared first on Survicate. partnerships-2

3 Ways to Find Content Gaps


Producing quality content is a great way to reach your target audience , but is very time consuming. It is important to ensure the content you are spending valuable time on will help you achieve your goals. But, how do you identify the content gaps your team should focus on?

Webinar recap: Virtual Big Room Planning


How to stay agile in a remote work environment As we continue to social distance, companies find themselves struggling to keep their teams engaged and productive. Big Room Planning (BRP) […]. The post Webinar recap: Virtual Big Room Planning appeared first on PK.

Helpware Leads at GoodFirms by Building Customized Groupsin Client Support and Back Office for Modern Firms


Last Friday flyover: Reviews of COVID websites


Derek Phillips, Director of Content Strategy at PK, and I take a spin through COVID websites as hospitals evolve how they respond to the pandemic. We discuss both their merits […]. The post Last Friday flyover: Reviews of COVID websites appeared first on PK.

Low-Code Development Requires A Security Rethink

Forrester's Customer Insights

Low-code platforms speed delivery of applications, but are they secure? The answer is more complicated than I expected when I started this research project with my colleagues, John Bratincevic and John R. Rymer.

Civil Aviation Authority (CAA) gets new Chairman

Helen Dewdney

But will the UK’s airline regulator now regulate the sector properly? The new Chairman of the Civil Aviation Authority (CAA), Sir Stephen Hillier, starts his role tomorrow, 1 August 2020.

Jul 31 – Customer Success Jobs


Role: Enterprise Account Executive Location: Remote, US Organization: Talkdesk In this role, you will need to develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short and long-term for your coverage model.

Walgreens Captures Consumer Concerns with Care Clinics


Consumers are worried about lots of things – more so than ever before. And Walgreens is listening. It is expanding its offerings to speak to consumer concerns, by opening care clinics across the U.S.

Customer Satisfaction vs Customer Delight


As a customer-facing brand in a highly competitive market, what gives you the cutting edge over others? What does it take for the customers to pick you over the competitions? How to ensure customer delight or how to improve customer satisfaction?

5 On the Fly Customer Experience Tips During a Time of Uncertainty

Smarter CX

Oracle CX Marketing has kicked off season 2 of “On the Fly”—a video series with small, 2-minutes-or-less bites of marketing tips, advice, and training from marketing experts. Kicking off season 2, here are 5 customer experience tips during a time of uncertainty from the marketing pros. To view the full video series, check out the YouTube playlist or the Modern Marketing Blog. Tip #1: Rethink customer questions.

Video 43

What Is Customer Success and What It Is Not


Gone are the days when businesses used to run only for the success of their own. Now the customers have become an integral part of your ecosystem. Your success would not be prolonged if the whole ecosystem around you is not growing.

Brand Move Roundup – July 31, 2020

C Space

The Brand Move Roundup – July 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

People analytics: How to use HR data to drive business results


People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. Today’s CHROs make data-driven decisions that have a ripple impact on the entire organization.