Wed.May 27, 2020

4 Simple Ways to Reduce Response Times & Delight Customers


It’s no surprise that customer expectations for service are at an all-time high. In fact, according to a recent survey, 88% of customers say the experience a company provides is as important as its products or services. And 76% of customers say it’s easier than ever to take their business elsewhere.

The CX Divide: How to Overcome the Gap between Lip Service and Action to Get Executive Buy-In for CX Investment

Vision Critical

86% of buyers will pay more for a better customer experience. Customer Experience was ranked the most exciting business opportunity in Adobe’s Annual Digital Trends report.

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Your Customer Experience in the New Normal

The DiJulius Group

1. Feature Article Your Customer Experience in the New Normal By Dave Murray, Senior Customer Experience Consultant In these uncertain and unprecedented times, organizations have to figure out how to walk the tightrope of managing cashflow and how to invest in key training that will allow them to pull away from their competition. At the.

Consumers? Online And In-Person Plans As The U.S. Heads Back To Business

Experience Matters

As many part of the U.S. loosen their COVID restrictions, many businesses are heading into the Explore phase, the first of three phases of recovery that I’ve previously defined. To understand consumer mindset entering into this new phase, we asked 10,000 U.S.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Global Customer Community – Popular Discussions and New Features

NICE inContact

People are joining the NICE inContact Customer Community in droves and harnessing the (recently expanded) benefits it offers for managing their contact center. You’ll find over 4,000 articles, news and events, community discussions, help documentation, voting for product ideas and more.

More Trending

Global Customer Community – Popular Discussions and New Features

NICE inContact

People are joining the NICE inContact Customer Community in droves and harnessing the (recently expanded) benefits it offers for managing their contact center. You’ll find over 4,000 articles, news and events, community discussions, help documentation, voting for product ideas and more.

Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept


Amazon has formally introduced its new Amazon GO retail concept on the West Coast. Basically, you can shop without lines and without going through checkout.

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The Incomplete Answer


I recently wrote about the expected experiences gap , where the customers’ expectations—based on the experiences they have with their favorite companies—are higher than what they receive from the company they are currently doing business with.

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Excuses for Not Building Adaptive Enterprises Fading Fast


We’ve been doing business the same way for so many decades; it’s hard to imagine other ways to achieve success. Work hard, make big profits, and always get better at what you do. These are the mantras we’ve all heard – and still share.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

8 Tips For Online Community Moderators

Vanilla Forums

I really like being a moderator. Do you want to learn how to be a moderator? Because we are going to talk about being a great moderator. Welcome to the inner lair, chosen one. Moderators are a special breed, and are some of the most important people in online communities today.

Why the Best Measure of Customer Value is the Value You Provide to Your Customers


It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what can we really do to separate ourselves?”. Do you develop a new product, find a new market, or maybe pour money into advertising?

New Research Spells Big Trouble For Movie Theatres

Brandwatch CX

Covid-19 Media & Entertainment Sector

Here’s Something To Be Proud Of: StoryMiners Blog Made Top 50


Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. It’s not about the most ‘likes’ and ‘shares’.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

005: How to Be the ONLY in Your Industry with Jesse Cole

The DiJulius Group

What makes you stand out from the rest in your industry? It can’t just be the price. It can’t just be the product. Think fans first. Think not just customer experience – but remarkable customer experience. But what kind of experience would make you different?

Telemarketing Lead Generation Industry Best Practices

Magellan Solutions

Companies relied on telemarketing lead generation services before digital marketing came in and opened new possibilities. During the time when there was no concept of digital marketing, telemarketing was the well-known technique for businesses to generate leads.

Why Invest In Employee Experience? Six (Proven) Reasons


Employee and workforce experience (EX for short) matters just as much as customer experience (CX). Unsurprisingly, the two are inextricably linked: Good EX consistently leads to good CX and vice versa.

Is Telemarketing Effective?

Magellan Solutions

If you are trying to discover an effective marketing tool and a certain way to reach consumers to increase sales and build brand equity, telemarketing is one of the best techniques you can find. Skeptics asks “Is telemarketing effective in 2020?”. Simple answer is, heck yeah.

AI & Community: Don't Hammer the Flowers

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

CXNext Podcast Episode 57: Putting the Customer at the Center of Everything You Do


?. Subscribe via iTunes , Spotify and more. We say on our website who we want to be as an organization, but the reality is that like 16% of people believe what’s on a website. Words are cheap.

How Much is the Cost of Telemarketing?

Magellan Solutions

Many businesses up to this day have seen the significant effect of using telemarketing as a technique for lead generation , marketing and sales, and even to do market research. It has many proven benefits. .

The Hardest Question SaaS CEOs and Leaders Have to Face Now


I don’t know about you but life these days is confusing. Every week is full of mixed signals. Case counts are dropping in some places. And they are flaring up in others. Therapies look promising. Until they don’t. The stock market is soaring. Yet unemployment is too.

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Inbound Telemarketing: What Is It and Why You Need It

Magellan Solutions

The success of inbound telemarketing begins before a customer makes a call and continues until you achieve its goals. In every step, you play a role to make the customers’ journey as desirable as possible.

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

3 Ways Gainsight PX Drove In-App Engagements for Pulse Everywhere


Resourcefulness has become a business imperative. As we began planning for Pulse Everywhere , the virtual version of our annual Pulse conference, we knew how important it was that we do our best to capture the feeling of the live experience.

How to Start Your Career as a Client Service Manager in an Advertising Agency

CSM Magazine

Advertising is a very prospective branch of industry, the profit of which shows steady annual growth. It’s no surprise that many young graduates and even experienced employees search for opportunities to make a career here.

Telehealth Services You Can Outsource

Magellan Solutions

Telehealth services have gained overnight popularity as soon as the pandemic took over. As a result, social distancing is imposed and people are encouraged to stay at home.

Home Is Where the Heart of CX Is

CSM Magazine

Antony Jagger, Manager, Customer Solutions, Aptean , looks at some of the challenges associated with mobilising customer services teams in the financial services sector, and asks: is a home working model sustainable in the long term?

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

Tips for Competitive Analysis in the Banking Industry


It’s not enough for banks to have a great mix of products and services for its customers. They must also be able to collect data and achieve a deeper understanding of whom they’re competing against. By conducting competitive analysis, your bank can understand. Research

Citizen Developers Dominate Audience Q&A At A Recent Conference On Low Code

Forrester's Customer Insights

I recently participated in a low-code conference at the invitation of Ninox, a low-code vendor. My colleague John Rymer gave the keynote, and we then had a lively discussion largely focused on citizen developers.

How you can retain more customers and improve customer loyalty

Fox Metrics

Many businesses focus entirely too much on the idea of converting new customers.