6 Remedies for Unhealthy Customer Symptoms
Amity
FEBRUARY 11, 2018
As a strategist at a content marketing agency, I focused on executing client deliverables. As a CSM at a SaaS company, I focus on delivering a cohesive client experience. The biggest discrepancy between these two roles is that agencies create one-time, ad-hoc contracts which result in “fires” — i.e., something unexpectedly needs to get done immediately.
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