ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. I love this story and I think you will too! – Shep Hyken . There is a principle I want to share from my keynote program: “Kiss Your Customer: Why Sales & Service Are Just Like Dating & Relationships.” It’s a concept called “15 MINUTES OR LESS/15 DOLLARS OR LESS.

Entertainment 112

Entertainment Conference Sales Leadership 112

CustomerGauge

NOVEMBER 11, 2016

Slack—Connecting Colleagues through the Fastest Growing Workplace Software At CustomerGauge, we use Slack on a daily basis to connect with our team. And, we’re not the only ones. Slack is one of the fastest growing workplace softwares at the moment—and that’s thanks in large part to a number of factors, include their use of NPS®. […]. The post Net Promoter News: Slack, ING Groep, Optus, and a Case for NPS appeared first on CustomerGauge.

NPS 84

NPS Software Connections 84

Amity

NOVEMBER 11, 2016

Customer onboarding is a unique window of opportunity for a SaaS business. It’s a time when the customer is truly excited and interested in advice and guidance in a way they likely won’t be later on in their customer journey. They’re ready to make a game plan, and soak up everything they need to learn to be successful. When recurring revenue is at stake, it’s essential to build trust, drive adoption and establish a clear path to value during onboarding.

Training 83

Training Customer Retention Customers System 83

Topdown

NOVEMBER 11, 2016

From time to time, it’s a good idea to stop and evaluate where you are, and where you want to be, in your customer experience (CX) maturity. This helps to assess how your CX strategy is working for your organization and identifies areas where you may need to reallocate resources to get back on track. You should also evaluate your customer communications management (CCM) maturity.

Communication 59

Communication Resources Strategy Customer Experience 59

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Customers

Customer Interactions

NOVEMBER 11, 2016

@Techcrunch @Anthonyha @Twitter @OpiniumResearch @_netimperative_ @briansolis @Progressive @ValaAfshar @Huffingtonpost @nataliehealthcx @Yohaiwest @Forbes

Customer Experience 68

Customer Experience Customers 68

MyCustomer

NOVEMBER 11, 2016

Loyalty. Why your company isn't structured for CX.

Company 71

Company Loyalty Customers 71

Brad Cleveland Blog

NOVEMBER 11, 2016

Sharpen has pulled together research and articles from various sources to summarize opportunities for improvement in customer service. Their conclusions include: The demand for omni-channel is pervasive Initial IVR systems need to be clearer and more efficient Millennials’ intolerance for … Continue reading → The post Summary of Customer Service Research appeared first on Brad Cleveland.

Omni-Channel 26

Omni-Channel Customer Service Customers System 26

MyCustomer

NOVEMBER 11, 2016

Engagement. How to prevent hierarchical silos from harming CX.

Engagement 53

Engagement How To 53

Brad Cleveland Blog

NOVEMBER 11, 2016

Sharpen has pulled together research and articles from various sources to summarize opportunities for improvement in customer service.

Omni-Channel 20

Omni-Channel Customer Service Customers System 20

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Win the Customer

NOVEMBER 11, 2016

Establishing a knowledge base is a very important step for every company out there. A knowledge base provides for a lot of improvement, especially over a longer period of time. The main purpose of the knowledge base is to gather all the important data regarding the work flow and a variety of tasks completed in the company. The more information gets collected, the richer and more helpful the library of information becomes.

Company 89

Company Knowledge Base Self Service Software 89

Brad Cleveland Blog

NOVEMBER 11, 2016

Sharpen has pulled together research and articles from various sources to summarize opportunities for improvement in customer service.

Omni-Channel 20

Omni-Channel Customer Service Customers System 20

Experience Matters

NOVEMBER 11, 2016

Let me start by being totally transparent; I voted for Hillary Clinton. I wasn’t gung-ho for Clinton, but liked her more and more as time went on. Mostly, I didn’t think that Donald Trump had the knowledge, temperament, values, and innate desire to serve others that’s required to be a good president. Having said that, I hope that […].

Customer Experience 310

Customer Experience Customers 310

Experience Matters

NOVEMBER 11, 2016

Let me start by being totally transparent; I voted for Hillary Clinton. I wasn’t gung-ho for Clinton, but liked her more and more as time went on. Mostly, I didn’t think that Donald Trump had the knowledge, temperament, values, and innate desire to serve others that’s required to be a good president. Having said that, I hope that […].

Customer Experience 149

Customer Experience Customers 149

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