Kapta Customer Success
MARCH 28, 2022
The key to excellence is communication. Every member of your team benefits from strong internal communication practices , intuitive communication tools, and easier access to information. Your clients also benefit from more structured client-facing communication and fewer internal silos.
InMoment XI
MARCH 28, 2022
The challenges involved in regulatory compliance vary greatly between industries, countries, and companies. But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. That’s where InMoment comes in. Leverage InMoment to Lower Your Regulatory Compliance Costs and Risks.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Think Customers
MARCH 28, 2022
Gig customer experience (gigCX) workers—independent contractors, freelancers, and other temporary workers who provide customer support and other related services—are a natural fit in the contact center space. Individuals who are looking for a remote work environment with flexible hours are increasingly joining customer care, back office, growth services, data annotation, and content moderation teams.
Kapta Customer Success
MARCH 28, 2022
The key to excellence is communication. Every member of your team benefits from strong internal communication practices , intuitive communication tools, and easier access to information. Your clients also benefit from more structured client-facing communication and fewer internal silos.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Perceptive
MARCH 28, 2022
Not sure brand health tracking is for you? If you’re a growing business looking to scale, here are six signs to help you decide if you need a brand tracking programme.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. (Harvard Business Review) Most people believe — and research backs them up — that great customer experience drives revenue growth.
Team Support
MARCH 28, 2022
Everything you need to know about the upcoming sunsetting of SnapEngage. First of all, SnapEngage isn’t going anywhere. TeamSupport’s Messaging and Live Chat product is SnapEngage, but now with a new name and brand, and soon, an updated online presence on the parent TeamSupport website. You may have already noticed that we have been updating the name across channels and moved SnapEngage activity, such as blogs and social media, over to the TeamSupport site.
Happy or Not
MARCH 28, 2022
Part two: Whe n , whe re and how to measure peak-end experiences. And what do you ask? . In part one we discussed the peak-end rule and the importance of triggering positive emotions to drive customer satisfaction and loyalty. We also shared a few examples of how companies create positive peak and end experiences. In this second part, we’ll discuss when, where, how and what to measure, so that you get meaningful insights to improve customer satisfaction. .
CustomerSuccessBox
MARCH 28, 2022
Do you assume everything in this world is equally distributed? Well, we might be wrong in that assumption! In this blog, we talk about how the 80/20 Pareto rule is applicable to customer success. But first, a little backstory. Hear the interesting story: Do you know the man whose head was struck by an apple? I say, it is Isaac Newton and if you recollect, there’s one of the laws of motion on that incident!
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
SurveySparrow
MARCH 28, 2022
What are tenant satisfaction surveys, and how can it help you as a landlord? In this article, we’ll cover: What is tenant satisfaction, and what drives it? 10+ tenant satisfaction survey questions for residential and commercial tenants. Why do you need to have regular tenant surveys? How do you ask a tenant for feedback? What is tenant satisfaction?
Merkle
MARCH 28, 2022
During election season in the US, you can’t watch television without seeing at least one political ad. This pervasive advertising has a significant impact on the media marketplace and can disrupt marketing campaigns if not planned for appropriately. Before you can successfully mitigate the disruption of any outside event, it’s important to understand the cycles and when and where the disruption is most likely to occur.
Zonka Feedback
MARCH 28, 2022
Employee turnover has always been a topic of discussion in every industry. But when it comes to restaurants, the number is as high as 75%. That means almost three-quarters of your employees will not stay for a whole year. Businesses like restaurants and hospitality where they need staff in every part of the work, make it even difficult to sustain. So what is the solution?
CustomerSuccessBox
MARCH 28, 2022
Most SaaS firms see Customer Success as a necessary evil. However, it’s a growth strategy! Customers buy your product to achieve their goals. If they do, you’ll have more revenue in the form of renewals, upsells, etc. It is the responsibility of the customer success team to ensure that a customer makes a repeat purchase. So, customer success is the ‘growth hack’ that your SaaS firm is looking for!
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
MARCH 28, 2022
Does your organization want to create inclusive experiences for your customers? Are you following an inclusive design process? If the answer to both questions is “yes,” great! But if you’re like most companies we speak with, you’re missing an essential component for creating inclusive experiences: an inclusive and diverse design team. Having such a team […].
Forrester's Customer Insights
MARCH 28, 2022
At some point, most tech execs will be asked to explain their organization’s cost structure. What are the macro-level IT and digital spend structures in my industry? How can we justify our IT cost allocation to the business? Are there any areas of opportunity in our IT staffing strategy that we can take advantage of? […].
Adrian Swinscoe
MARCH 28, 2022
Today’s interview is with Tue Søttrup, Chief CX Evangelist & VP CX Excellence at Dixa, a customer service platform that generates value for brands and customers […]. The post The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa first appeared on Adrian Swinscoe.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
MARCH 28, 2022
Will Web3 deliver on its promise of allowing users to control their own data? Learn the three key tenets of the new vision.
SmartKarrot
MARCH 28, 2022
When a customer success manager goes out for an interview, there are always some skills that an interviewer will look out for. A few of the most popular skills are empathy, problem-solving, communication, and relationship management. People from various backgrounds, including economics, arts, and commerce, would love to enter customer success but are unsure whether technical proficiency is an essential qualification.
Forrester's Customer Insights
MARCH 28, 2022
We believe the explosion of technology has been pivotal to making demand smarter and ABM at scale possible. But for the future and the next evolution –what’s beyond convergence, what’s next? And how will Leaders prepare?
SmartKarrot
MARCH 28, 2022
While digital marketing still holds a lot of relevance, several other marketing strategies have emerged. For instance, there is influencer marketing – one of the most popular techniques of marketing today. Customers tend to believe the testimonials of an influencer (much more than the visually appealing ads). This makes influencer marketing a huge hit.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
MARCH 28, 2022
Les leaders de la gestion des risques en Europe et dans le monde sont déjà impactés par la guerre en Ukraine et les sanctions imposées aux acteurs russes et biélorusses. Les analystes de Forrester fournissent leurs conseils dans cet article.
ChurnZero
MARCH 28, 2022
Big news. BIG RYG 2022 is back in D.C. October 12-13. . One of the coolest things I get to do every year as the CEO of ChurnZero is invite you and other incredible Customer Success leaders to attend, share their knowledge, and set the tone for the future of the industry at the best annual Customer Success conference out there: BIG RYG* 2022. . Why is it the best?
Forrester's Customer Insights
MARCH 28, 2022
We’ve all been on the site visit to an Managed Security Services provider’s SOC, where your prospective MSS provider shows you yet another set of screens with big pew pew maps with little dots where they have seen cyber attacks with lines going haywire. These maps are about as useful as an NFT, artistic to […].
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Forrester's Customer Insights
MARCH 28, 2022
L’IT doit se transformer au rythme du business et des directions métiers. Toutes les organisations sont aujourd’hui confrontées à une triple transformation : digitale, client, et durable. Ces trois transformations doivent être menées de front et oblige les leaders technologiques et métiers à travailler ensemble et à renouveler leur approche pour s’adapter.
SmartKarrot
MARCH 28, 2022
Role: Customer Success Director Location: Remote, New York, NY, US Organization: Impact As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.
Forrester's Customer Insights
MARCH 28, 2022
Onze choses que vous pouvez faire maintenant pour réduire vos risques et votre exposition aux cybermenaces liées à la guerre.
Expert insights. Personalized for you.
97 
Let's personalize your content