Totango
JUNE 15, 2022
Right now, we are on the cusp of an economic downturn. Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions. All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm.
InMoment XI
JUNE 15, 2022
Surveys are a great way to collect information about people’s perceptions, opinions, thoughts, attitudes, etc. But what makes for a good survey or good survey question? The trick is making sure that you’re asking your questions the right way in order to get the data that you need, as well as ensuring that the people who take your survey will all interpret your survey questions the same way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
IntouchInsight
JUNE 15, 2022
Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better.
Comm100
JUNE 15, 2022
If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving customer satisfaction across all aspects of your business is a considerable challenge. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Omnicus
JUNE 15, 2022
As private and public sectors alike push through the uncertainties and optimize operations for 2022 and beyond, take note of these contact center industry trends and incorporate them as permanent aspects of your contact center technology strategy for both the customer experience and the customer contact experience. As businesses and customer lives get back on track, we identified some contact center trends shaping the industry in 2022.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brandwatch CX
JUNE 15, 2022
The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. If you are a social media rookie, this list of the top free social media monitoring tools might come in handy.
Eptica
JUNE 15, 2022
Date: Wednesday, June 15, 2022 Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Published on: June 15, 2022. Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Digital technology offers local councils enormous potential in how they serve their local communities.
Totango
JUNE 15, 2022
What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world is suddenly thrust into an unpredictable and unstable economic downturn? If you’re a Chief Revenue Officer (CRO) today, your initial answer may be to panic. But don’t! While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer bas
kommunicate
JUNE 15, 2022
Last Updated on June 15, 2022 In case you are not aware, collecting and trading sneakers is a big-time hobby in the US and several other parts of the world. It all began in the 1980s when hip-hop and basketball were reigning supreme. The release of Air Jordan in 1985 perhaps led to the mushrooming [.]. The post Top 6 Shopify Bots Conquering the Sneaker Bot Industry [2022] appeared first on Kommunicate Blog.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Totango
JUNE 15, 2022
You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues still arise. When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. This is why having a proper escalation management process in place is essential. .
One Millimeter Mindset
JUNE 15, 2022
You control how you are investing emotional energy on clients (and colleagues). Some clients always seem to demand more time and attention than others. Yet, these clients are not necessarily the ones who bring out your professional best, are they? Eventually, you decide that the emotional hassle factor may not be worth excess time and attention, moving forward.
ShepHyken
JUNE 15, 2022
At a recent conference, I enjoyed an interview with a business owner who shared some of his customer service philosophies. His name is Jake, and he is a very smart guy. He taught several lessons that day, but the one that stood out was how he handles angry customers. Specifically, it was a lesson he called Don’t Smell the Milk. . Early in Jake’s career, he worked at a grocery store.
AWS Machine Learning
JUNE 15, 2022
Unstructured data continues to grow in many organizations, making it a challenge for users to get the information they need. Amazon Kendra is a highly accurate, intelligent search service powered by machine learning (ML). Amazon Kendra uses deep learning and reading comprehension to deliver precise answers, and returns a list of ranked documents that match the search query for you to choose from.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Adrian Swinscoe
JUNE 15, 2022
This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. The impact of the past few years has been wide-reaching and traumatic. Flexible […]. The post Workforce wellbeing – what does it really mean and why does it matter more than ever? first appeared on Adrian Swinscoe.
AWS Machine Learning
JUNE 15, 2022
Amazon SageMaker Data Wrangler is a purpose-built data aggregation and preparation tool for machine learning (ML). It allows you to use a visual interface to access data and perform exploratory data analysis (EDA) and feature engineering. The EDA feature comes with built-in data analysis capabilities for charts (such as scatter plot or histogram) and time-saving model analysis capabilities such as feature importance, target leakage, and model explainability.
Cyara
JUNE 15, 2022
“We are experiencing a high call volume and longer wait times on our phone lines. We appreciate your patience and understand you have questions.”.
My Customer
JUNE 15, 2022
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 15th Jun 2022. By Rhys Fisher Staff Writer.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zonka Feedback
JUNE 15, 2022
Net Promoter Score (NPS) is a global and one of the most popular Customer Satisfaction Metrics that help you understand your business through the eyes of the customers. This popular loyalty metric gauges your business relationship with your customer by measuring their willingness to recommend your company, products, and services to others. Moreover, the Net Promoter Score isn't limited to quantitative feedback.
ClientSuccess
JUNE 15, 2022
As any customer success professional knows, learning and growing in your profession never really ends. The world of SaaS vendors is constantly changing, and keeping up with the new trends, strategies, and ideas isn’t always easy. No matter what industry you’re in, it’s safe to say that you’re continuously furthering your education to keep up with the times.
Gainsight
JUNE 15, 2022
It seems like every week there is a new kind of milk in the grocery store. Apparently, our society has moved on from cow milk, soy milk, and almond milk—make way for oat milk, rice milk, and even hemp milk! And sure, the advertising campaign was clever. But it wasn’t until we tried a free sample of the product that we were convinced that this was a beverage worthy of my hard-earned dollar. .
Education Services Group
JUNE 15, 2022
I’ve talked before about how internal engagement can help promote strong Customer Success. Here at ESG, we believe that employee success is not only helpful to a healthy and thriving Customer Success organization, it’s fundamental. Since the pandemic, employee satisfaction and retention are major focal points for businesses across the board. We expect to see more companies investing in their workforce as The Great Resignation continues.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Merkle
JUNE 15, 2022
Digital sellers and shoppers have a good idea of what to expect on Amazon Prime Day, as this year marks the 8th annual Prime Day in the US. Amazon continues to be tight-lipped on when in July Prime Day will be, though they started preparatory conversations with partners as early as March.
Vanilla Forums
JUNE 15, 2022
Having spent so many years building communities, I sometimes forget that some topics never die. One of those is the fear of detractors. Those not familiar with having an open, authentic and transparent brand as they explore branded communities are sometimes fearful of the prospect of unhappy customers voicing their concerns publicly, or in other words; negative customer feedback.
The DiJulius Group
JUNE 15, 2022
The pandemic of the last couple years has proved how important customer experience is. Organizations and leaders have learned that they won’t survive if they don’t have a solid customer experience in place and train all of their employees to institute it consistently. Jay Juffre, the Executive Vice President of ImageFIRST, learned this firsthand. Jay.
Centercode
JUNE 15, 2022
That meeting could have been an email… Unfortunately this is a sentiment we’ve all had after a meeting that didn't feel particularly effective.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
My Customer
JUNE 15, 2022
WIf a customer doesn’t repeat purchase then they're not really your customer and they belong to someone else. Imagine a world where the. 16th Jun 2022. By Peter R-J Co-Founder.
Keatext
JUNE 15, 2022
The post Report on how review data is changing the retail industry appeared first on Keatext.
Expert insights. Personalized for you.
101 
Let's personalize your content