Totango
FEBRUARY 26, 2021
This happens to you more often than you’d like to admit. Your sales team lands a new customer with great potential. You work hard at the on-boarding process and hit all of the milestones. Roll-out is on schedule. Over the year(s) of their contract term, you resolve every issue quickly. Then two months before renewal, you get the call: the customer has decided not to renew.
Alida
FEBRUARY 26, 2021
At the La Fleur's Lottery Conclave and Interactive Summit, over 150 lottery organizations, gaming vendors, agencies and research partners gathered for three days to discuss the most pressing issues facing the billion-dollar lottery business. The three-day conference was organized by the trade publication, TLF Publications and attracted some of the leading thinkers in the industry, including May Scheve Reardon, president of North American Association of State and Provincial Lotteries (NASPL) and
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Calabrio
FEBRUARY 26, 2021
2020 was a time of great change for the contact center. Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the forefront. To better meet the challenges stemming from the evolving workplace due to the pandemic, Calabrio quickly pivoted its platform offerings to quickly assist customers struggling in response to C
ShepHyken
FEBRUARY 26, 2021
This week we feature an article from Jyothi Tulasi, Outreach SEO Specialist at SmartKarrot Inc. She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Developing an affiliate marketing strategy comprises multiple aspects. An affiliate marketing strategy needs to be effective, target well and work well for brands and customers.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Sampson Lee
FEBRUARY 26, 2021
When Conventional CX can discern nothing but ‘service’ in brand promises, pleasure peaks and pain points, every CX issue looks like a ‘service’ issue; it solves the wrong problems and creates disasters. Branded Experience vs. De-Branded Experience Customer experience per se does not differentiate brands but only if the experience is distinctive to the brand […].
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
UJET
FEBRUARY 26, 2021
In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% rate UJET with 4-or-5 stars (out of 5). *97% satisfaction rate for Ease of Use. *97% satisfaction rate for Ease of Setup. *97% satisfaction r
SaleMove
FEBRUARY 26, 2021
Companies have been trying to route their customers to the right sales or service representatives forever. That took the form of on-premises assistance from strategically located trained personnel in specific departments and then starting in the 1970s via call centers with IVR (Interactive Voice Response) to help callers self-direct themselves to a waiting representative.
UJET
FEBRUARY 26, 2021
In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% rate UJET with 4-or-5 stars (out of 5). *97% satisfaction rate for Ease of Use. *97% satisfaction rate for Ease of Setup. *97% satisfaction r
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ChurnZero
FEBRUARY 26, 2021
Is your Customer Success team: Butting heads with Sales during onboarding. Operating on a completely different wavelength than Product. Getting bombarded by Marketing for unrestricted customer access. All of the above (and more). Put simply, Customer Success does a lot of things for a lot of people. As the customer liaison within an organization, Customer Success must work with virtually every department – which means navigating their unique working style, culture, processes, and priorities.
UJET
FEBRUARY 26, 2021
In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% rate UJET with 4-or-5 stars (out of 5). *97% satisfaction rate for Ease of Use. *97% satisfaction rate for Ease of Setup. *97% satisfaction r
SaleMove
FEBRUARY 26, 2021
Companies have been trying to route their customers to the right sales or service representatives forever. That took the form of on-premises assistance from strategically located trained personnel in specific departments and then starting in the 1970s via call centers with IVR (Interactive Voice Response) to help callers self-direct themselves to a waiting representative.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Circular Edge
FEBRUARY 26, 2021
Blog Credit: Andy Chase. Revised recently, this list started last year in theory as a Top 10 and grew quickly once we collected inputs from our practice leaders & JDE customers. Whether negotiating your next MSP renewal or exploring on demand support or managed services for the first time, hopefully your team finds some value in this analysis as you look to realize a successful & innovative long-term remote support partnership.
SurveyGizmo
FEBRUARY 26, 2021
Find the best mix to reach multiple groups and increase responses. By Alli Milne and Andrew Sturtz. On February 26, Alchemer University launched a new program on the subject of Distribution. This program includes seven courses to help you identify the best mix of distribution methods to reach multiple groups of respondents, increase response rates, and keep all the data in one project.
MyCustomer
FEBRUARY 26, 2021
Loyalty How to build trust through digital CX.
Forrester's Customer Insights
FEBRUARY 26, 2021
Customer Experience (CX) excellence will be sorely needed in 2021. Pandemic conditions will continue to fluctuate on a local level, affecting consumer sentiment and requiring fast and accurate responses from brands. Our research shows that CX leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer
FEBRUARY 26, 2021
Today, we are pleased to announce the launch of the European Customer Experience Organization 3rd Mar 2021 European Customer Experience Organization launches
SmartKarrot
FEBRUARY 26, 2021
Napoleon Bonaparte said, “Never interrupt your enemy when he is making a mistake.” When your competitors make a mistake, it is easier to learn from it. What if you are the one making the same mistake? You won’t know till you know what your competitors are doing. Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction.
Currency Alliance
FEBRUARY 26, 2021
Most people understand what incentives are and how best to use them, but they don’t understand why the entire industry came about. During the 1970s in most developed countries, the availability of goods and services exceeded demand for the first time. This meant that companies could no longer just put anything on the shelves and expect it to sell. Therefore, all types of marketing and sales disciplines started to evolve to incentivize and influence customer choice in order to drive more revenue.
SmartKarrot
FEBRUARY 26, 2021
Role: VP of Customer Success Location: Remote, Florida, United States Organization: Three Pillars Recruiting As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis. Manage, mentor, and support a team of Customer Success professionals, including but not limited to hiring, onboarding, enabling, career development, performance management, and reward/incentive structure.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SurveySparrow
FEBRUARY 26, 2021
“If I had asked people what they wanted, they would have said faster horses.” . – Henry Ford, the man who revolutionized the automobile industry with the assembly line model for manufacturing cars. . He was one of the greatest business leaders that the world ever saw. Controversial as the above statement might have been, it gives you an idea about his thinking and vision.
Fox Metrics
FEBRUARY 26, 2021
Personalization isn’t an option in today’s market place. It is something customers expect as they interact with a brand. The Epsilon Report shows that over 80% of customers are likely to buy when a company offers a personalized experience. The good news is that you already have most of what you need to personalize customers’ journeys. The online data from sales, social media, and insights from all online touchpoints are a goldmine waiting to be explored.
ProProfs Chat
FEBRUARY 26, 2021
Designing elaborate surveys and receiving less response? Don’t worry, you are not alone. It happens with every organization. When you ask similar multiple questions back to back in a survey, it can bring in redundancy and bore your survey takers. A lengthy survey also implies higher response time. Research suggests that a good survey on an average should not take more than 5 minutes to complete.
Fox Metrics
FEBRUARY 26, 2021
Personalization isn’t an option in today’s market place. It is something customers expect as they interact with a brand. The Epsilon Report shows that over 80% of customers are likely to buy when a company offers a personalized experience. The good news is that you already have most of what you need to personalize customers’ journeys. The online data from sales, social media, and insights from all online touchpoints are a goldmine waiting to be explored.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Expert insights. Personalized for you.
62 
Let's personalize your content