Fri.Feb 26, 2021

Three Keys to Increasing Customer Renewals


This happens to you more often than you’d like to admit. Your sales team lands a new customer with great potential. You work hard at the on-boarding process and hit all of the milestones. Roll-out is on schedule. Over the year(s) of their contract term, you resolve every issue quickly.

Feedback loop: How deeper player insights impact the lottery industry


At the La Fleur's Lottery Conclave and Interactive Summit, over 150 lottery organizations, gaming vendors, agencies and research partners gathered for three days to discuss the most pressing issues facing the billion-dollar lottery business.


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Calabrio Wins CUSTOMER Workforce Optimization Innovation Awards for Full WFO Suite and Speech Analytics


2020 was a time of great change for the contact center.

Brandwatch + Cision

Brandwatch CX


Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Guest Post: How to Use the Customer Journey to Create an Engaging Affiliate Marketing Strategy


This week we feature an article from Jyothi Tulasi, Outreach SEO Specialist at SmartKarrot Inc. She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Developing an affiliate marketing strategy comprises multiple aspects.

More Trending

G2 Winter Report: The Users Have Spoken. UJET is Ranked #1 in Satisfaction in Contact Center Operations Three Quarters in a Row!


In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations.

CX Is NOT The Solution; It’s The Problem

Sampson Lee

When Conventional CX can discern nothing but ‘service’ in brand promises, pleasure peaks and pain points, every CX issue looks like a ‘service’ issue; it solves the wrong problems and creates disasters.

6 Key Takeaways From ‘Managing Friction Between Customer Success and Other Company Departments’ Panel


Is your Customer Success team: Butting heads with Sales during onboarding. Operating on a completely different wavelength than Product. Getting bombarded by Marketing for unrestricted customer access. All of the above (and more). Put simply, Customer Success does a lot of things for a lot of people.

G2 Winter Report: The Users Have Spoken. UJET is Ranked #1 in Satisfaction in Contact Center Operations Three Quarters in a Row!


In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% 99% rate UJET with 4-or-5 stars (out of 5). *97% 97% satisfaction rate for Ease of Use. *97% 97% satisfaction rate for Ease of Setup. *97%

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Ultimate Guide To Leadership Assessment


“If I had asked people what they wanted, they would have said faster horses.” ” . – Henry Ford, the man who revolutionized the automobile industry with the assembly line model for manufacturing cars. . He was one of the greatest business leaders that the world ever saw.

Top 21 Reasons to Change JD Edwards MSPs in 2021

Circular Edge

Blog Credit: Andy Chase. Revised recently, this list started last year in theory as a Top 10 and grew quickly once we collected inputs from our practice leaders & JDE customers.

Alchemer University Debuts Distribution Classes


Find the best mix to reach multiple groups and increase responses. By Alli Milne and Andrew Sturtz. On February 26, Alchemer University launched a new program on the subject of Distribution.

Your Ultimate Guide to Write Matrix Survey Questions

ProProfs Chat

Designing elaborate surveys and receiving less response? Don’t worry, you are not alone. It happens with every organization. When you ask similar multiple questions back to back in a survey, it can bring in redundancy and bore your survey takers. A lengthy survey also implies higher response time.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Digital Routing


Companies have been trying to route their customers to the right sales or service representatives forever.

How can businesses build customer trust through digital relationships?


Loyalty How to build trust through digital CX

Customer Experience Strategy Guidelines for an SME


SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal, Source. Insight business customer Customer journey customer strategy customerisking cx CX strategy feedbackly feedbacklycxm roi SME

How To Establish And Grow Your Customer Experience Function In Europe

Forrester's Customer Insights

Customer Experience (CX) excellence will be sorely needed in 2021. Pandemic conditions will continue to fluctuate on a local level, affecting consumer sentiment and requiring fast and accurate responses from brands.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Loyalty + CX: Bridging Customer Engagement Disciplines

Currency Alliance

Most people understand what incentives are and how best to use them, but they don’t understand why the entire industry came about. During the 1970s in most developed countries, the availability of goods and services exceeded demand for the first time.

Digital Routing


Companies have been trying to route their customers to the right sales or service representatives forever.

How to Do SaaS Competitive Analysis: The 2021 Guide


Napoleon Bonaparte said, “Never interrupt your enemy when he is making a mistake.” When your competitors make a mistake, it is easier to learn from it. What if you are the one making the same mistake? You won’t know till you know what your competitors are doing.

10 Ways Online Data Can Be Used To Influence In-person Experiences

Fox Metrics

Personalization isn’t an option in today’s market place. It is something customers expect as they interact with a brand. The Epsilon Report shows that over 80% of customers are likely to buy when a company offers a personalized experience.

Data 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Feb 26 – Customer Success Jobs


Role: VP of Customer Success Location: Remote, Florida, United States Organization: Three Pillars Recruiting As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis.

European Customer Experience Organization launches


Today, we are pleased to announce the launch of the European Customer Experience Organization 3rd Mar 2021 European Customer Experience Organization launches