Wed.Feb 24, 2021

What is Reputation Marketing? The Complete Guide for Brands


Reputation marketing is a way of thinking about your reputation in the same way you think about your marketing – the more positive your brand’s reputation, the more growth you can deliver.

Patients as ‘Consumers’ and ‘Customers’: How Can Health Care Meet Their Growing CX Demands

NICE inContact

The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions. In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Storytelling as a management tool


Storytelling has been around as long as humans have. It’s ingrained in all of us. It’s how we pass down tacit knowledge, teach our children values, recapture ‘glory days,’ and inspire the next generations.

Tools 141

Reducing Friction Makes You Money


Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution , I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Audit How You Stack up to the 6 Components of a Customer’s Experience

The DiJulius Group

Tips 97

More Trending

Blueshift Raises $30 Million Series C Funding Round


The Blueshift team has very exciting news to share: we’ve raised a $30 million Series C financing round, led by Fort Ross Ventures, along with Avatar Growth Capital, bringing the total amount raised to. The post Blueshift Raises $30 Million Series C Funding Round appeared first on Blueshift.

Data 74

6 Essentials when Selecting Customer Success Tools


Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some time in selecting the right software. Here are six essential features to look when selecting customer success tools. Easy Integration.

Tools 73

The Customer Success Manager’s Guide to Active Listening


Looking at the foundational or required skills of any CSM, ‘good listener’ is going to be on the list. Customers – especially those working with a SaaS vendor – are known to be extremely vocal about many things, good and bad alike.

034: The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse

The DiJulius Group

The DiJulius Group’s Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

4 Ways to Create a Better Online Customer Service Experience

CSM Magazine

Having an effective online customer service strategy in place is essential to the growth of any business. Your customers are the core of your business and you need to ensure that you look after them well.

How to Create the Perfect On-Site Search Experience?


Many web visitors rely on search to find the information they’re seeking, and a good search experience can make or break a user’s experience.

MetTel Employees Win Stevie Awards for Customer Service Professional of the Year

CSM Magazine

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic.

Direct response call center services

Grupo Noa

Choosing a call center for direct response services keeps costs down while providing an. excellent solution for businesses that want to scale and increase revenue. Grupo Noa International provides 24×7×365 direct response inbound call centers support.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

A Wrap to the MES Conference in Chica… My Home Office


The annual Midwest Energy Solutions (MES) Conference put on by MEEA is normally held in person in Chicago in February. February in Chicago often means cold temps and snow and it was definitely that this year, but this year we were able to enjoy it from the comfort of our own homes.

Angular: A Great Choice for Various Types of Business Solutions

CSM Magazine

As we know, any digital solution requires utilizing specific technologies. Angular is a great framework that can help to build various products. There are many Angular developers on the market, which shows this tool is a rather well-known and widespread one.

Case study: Gainsight’s community-driven product feedback loop


It’s the year 2018. Gainsight has decided to find a new community vendor. This will be the third time since they launched the project in 2014. Yes, you read that right, it’s Gainsight’s third attempt at getting community right. The pressure is on to deliver.

The Important Role of Customer Service in Financial Products

CSM Magazine

Customer service is incredibly important. As the stage of a company which has the most direct contact with the final customer, it is key that customer service staff are properly trained and valued. Customer service has the potential to help customers with many different issues. Give Advice.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Are Distributors The Future Of Distribution?

Forrester's Customer Insights

I made a prediction in January of 2018 that IT distributor disruption would continue. It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry.

How to Create a Successful Business Website

CSM Magazine

If you are looking to build an effective website for your business, here are key tips to help your business website compete effectively in the online marketplace. Only by following certain rules of website creation can you create a good business website.

Why Invest In Customer Experience?

Forrester's Customer Insights

Our research shows that Customer Experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products. You can stop reading now… Still not convinced? We can measure this.

How to boost agent satisfaction & why you should?


How to boost agent satisfaction & why you should? Learning Management Agent Learning LMS

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How B2B CMOs Can Respond To Their CEOs’ Need For Certainty

Forrester's Customer Insights

Now more than ever, B2B marketing leaders need a strategic vision that drives their companies' growth agenda. Learn how to create a clear, actionable strategy — and join us at B2B Summit North America to dive deeper.

B2B 36

Feb 24 – Customer Success Jobs


Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.

Develop a Strategic Communications Plan with CCM


What Is a Strategic Communications Plan? | Creating a Strategic Communications Plan |. How CCM Streamlines Your Strategic Communications Plan. For your business to be successful, you need to be able to get your company’s message out there for current and potential customers to see.

What Is Customer Fit: 5 Types of Customer Fit (with Examples)


“I am unsure if this product will help me.”. This is a response many sales professionals receive while trying to convert a customer over. Sometimes the customer’s needs may not fit the company offerings.

Measuring Up: Choosing the Right Score for Your Community

Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth

On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!