Mon.Sep 14, 2020

Keeping up With the Customer Service Needs of Today

CSM Magazine

Customer service is a constantly evolving area – almost daily, new customer trends and new ways of approaching customer relationships seem to emerge. Technology has increased the opportunities and avenues for customer interaction.

This Is Why You Can’t Fill That Position

Steve DiGioia

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has been vacant for over 6 months and you wonder if they’ll ever find someone.

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Be an Undercover Provider

Wired and Dangerous

We were working with a large quick-service restaurant company who was doubting the power and profitability of their offering a great customer experience. They were convinced that product, price, PR (as in advertising), and the proper restaurant location would always win the day. “As

Is Your Professional Services in Alignment with Your Experience Management? Part I


Professional Services in Alignment with Your Experience Management , customer success. The post Is Your Professional Services in Alignment with Your Experience Management? Part I appeared first on Eglobalis.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

3 Vitals for Creating High-Impact Wearables and Health Trackers


Wearables have quickly become an easy way to enhance health, personal care, and fitness routines and deliver notifications from paired mobile devices. In 2019, the number of wearable shipments jumped over 80% with a new high of 118.9 million units. By 2024, that number is expected to reach 526.8

More Trending

How To Pick The Best Lead Generation Software


Marketing Attribution

How to Add or Embed Youtube Videos to Your Website?


60% of the big brand publishers host Youtube videos on their website, according to a survey done by ezoic. What’s the main reason behind this popularity of YouTube? It’s because it lets people host videos even on corporate websites, free of cost.

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What Are Lead Sources?


Marketing Attribution

Rethinking Energy Efficiency as a Carbon Resource with IEI


The Institute for Electric Innovation’s (IEI) recent report, Rethinking Energy Efficiency as a Carbon Resource, resonates strongly with us at Uplight – it comprehensively articulates the opportunity for power utilities, regulators, and solutions providers to unlock a profound new level of energy resource.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

What is Lead Attribution?


Marketing Attribution

Part 2: The Strategic Role of B2B Customer Support

Team Support

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport.

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Most Effective Customer Churn Strategies in 2020 


For many CSMs, the list of ‘best things about working with clients’ probably doesn’t include dealing with churn. Most of us who love working in customer success do so because we love working with people and want to help customers see maximum value with the products they’ve invested in.

Types of Forecasting: Uses and Benefits of Different Approaches


Forecasting is an important component in business success. While you can build a business without this type of analysis in your decision making, you won't be able to develop a clear strategy with excellent ROI. There are different types of forecasting that can be useful in all areas of business.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

See Point Balance in LightSpeed Retail


We released a new integration for businesses using LightSpeed Retail. The Integration has been enhanced to update a Custom Field in LightSpeed to store and display a customer’s point balance in the LightSpeed interface.



How leading businesses are deciphering customer mindset to understand behaviour and prevent churn. Take a moment to consider how you used to shop. Before our New Normal you may have put some effort into determining whether a certain product was organic, or sustainable.

See Point Balance in LightSpeed Retail



3 Common Customer Experience Mistakes and How CX Center Can Solve Them


As the world around us continues to change, it’s more important than ever that we’re listening to our customers. Collecting customer feedback is a no-brainer—in fact, 95% of businesses today collect customer sentiment in one way or another.

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Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Your free trial has expired: Improving streaming services engagement


Fueled by Disney’s image and impressive content catalogue, Disney+ has made a huge debut. Within 6 months of launch, Disney+ reported 54.5 million subscribers. While the growth can be attributed […].

Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities


Janet Jackson once asked, “What have you done for me lately?” ” Well, from Gainsight’s customer-centric perspective—a lot!

August's Atlas Highlights


Here’s the Atlas content you do not want to miss. Claim Next and Push Next can be powerful tools, but will your team size benefit from it? Join the discussion from on whether it’s right for your team and how else to stay efficient. led the way for this great blog about the new Splunk community.

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4 Tips to Help You Develop Your New Franchise

CSM Magazine

Most people think that as soon as you get a franchise, you will easily get rich and essentially print money. While there is a potential for a lot of money to be made, there is potential for you to lose everything if you are not careful.

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The 5Es of Community: Support Forums and Beyond

Speaker: Angelica Coleman, Community Lead, Snowflake

In order to establish a robust community, you need to have strong community objectives in place that are supported with the proper types of programs; programs that will help your community succeed. But narrowing down on your community objectives can be difficult, let alone knowing how to structure your community programs and offerings in a way that supports them. Join Vanilla Forums on Friday, October 8th at 12 PM ET for a webinar led by Angelica Coleman, the Community Lead at Snowflake, as she walks us through the 5 E's that are essential to establishing your key community objectives: Education, Enable, Expand, Engage and Evangelize.

CRM Hack: Measuring the Right Marketing Campaign KPIs


No marketing team should ever pay the price of generalization when it comes to measuring a marketing campaign’s success. Your team is putting their blood, sweat, and tears to create the right copy, design, template, and offer to send to the right audience at the right time.

Digital Transformation and its impact on Customer Experience


Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money!

Prioritizing Digital-First Transforms the Customer Journey


In the past decade, an enormous amount of communication channels have emerged. Most notably, many, if not most of these new communication channels have become digital, a key indicator of the powerful shift toward an interactive world where businesses must be able to operate and communicate with their customers in this realm.

Markies Monday: 3 Tips on How to Launch a Global Campaign

Smarter CX

We’re proud to present our third article for Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. What works in one city or country may not work in all. A single message often means different things to different people.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!