InMoment XI

NOVEMBER 23, 2022

There’s a lot that goes into creating statistically sound research, but few elements are as important as getting the right sample size. This is because the size of your sample can have a direct impact on your findings. If your chosen sample is too small, your results will likely be inconclusive. On the other hand, overly large samples can make minor differences appear statistically significant while also increasing the time and resource demands of collecting and cleaning the data.

Travel 260

Travel Study Airlines Survey 260

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. 1.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

ShepHyken

NOVEMBER 23, 2022

Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. While I’ve thought a lot about this over the years, lately I have been trying to make it even simpler for people to understand. To do that, you must understand the three ways you can be amazing for your customers, including your internal customers, who are the people you work wi

Meeting 71

Meeting Customer Service Training Customer Expectations Customer Service 71

AWS Machine Learning

NOVEMBER 23, 2022

This is a guest post by Stephen Carrad, Vice President at JP Morgan Chase & Co. JPMorgan & Chase Co. started its cloud journey four years ago, building the integrations required to deploy cloud-native applications into the cloud in a resilient and secure manner. In the first year, three applications tentatively dipped their toes into the cloud, and today, we have an ambitious cloud-first agenda.

Entertainment 76

Entertainment Analysis Tools Training 76

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SAP Customer Experience

NOVEMBER 23, 2022

A customer journey map is a good start but not enough. Improving customer experience and how customers engage with business processes often starts with mapping journeys. Mapping a customer or employee journey is a straightforward task that can happen in a workshop or two. Different stakeholders from several departments come.

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Customer Journeys Customer Engagement Engagement Customer Experience 75

Zonka Feedback

NOVEMBER 23, 2022

When you think of creating or developing a product, there are several goals to achieve by you as a Product Manager and your product development team. Keeping these goals in mind, a Product Roadmap is created and implemented. These goals can be attracting new users, resolving users’ issues, fixing up bugs and defects in the product, making innovations and being the first to bring new and advanced features to the market, or creating anyhow a better version of the product.

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Roadmap Feedback Innovation Management 52

Selmo

NOVEMBER 23, 2022

Key Call Center functions and Duties is to generate new sales and revenue while expanding the customer base. Read about the main functions of call centers and how they may bring value to many areas of your business.

Call Center 52

Call Center Sales Customer Base Customers 52

Centercode

NOVEMBER 23, 2022

For our very first episode, we discuss tech optimism, maintaining user delight, and doing more with less when it comes to user testing with David Perry, CEO of Carro and Luke Freiler, CEO of Centercode.

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delighted

NOVEMBER 23, 2022

Employee feedback is an instrumental part of creating a feedback culture, which enables employees to understand exactly what they need to do to thrive in their role. When done right, providing continuous employee feedback can dramatically improve employee engagement – guaranteeing improved productivity and employee success. In this guide, we’ll take a closer look at what employee feedback is, why it’s important, and how to deliver positive, negative, or constructive feedback with examples, so th

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Feedback Examples Strategy Net Promoter Score 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Gainsight

NOVEMBER 23, 2022

With Pulse Europe 2022 in the rearview mirror (we can’t believe it either!), it’s time to reflect on our top moments from the conference. Robin van Lieshout, founder of inSided, and I are already reminiscing about customer conversations and micro piglets, digital-led strategy and Dutch clogs. London’s weather held up and despite the Tube strikes, every attendee went out of their way to get to the venue, no matter the delay.

Self Service 52

Self Service Conference Course B2C 52

Advantage Communications

NOVEMBER 23, 2022

You’ve worked hard growing your business and customer service so that you can provide your clients with an excellent customer experience. But as your business grows, you're probably finding it harder and harder to keep up with the number of tickets.

Customer Service 52

Customer Service Customers Customer Experience Contact Center 52

My Customer

NOVEMBER 23, 2022

It's seven years since Amazon launched its Echo smart speaker, introducing us all to Alexa and taking the virtual assistant mainstream. 23rd Nov 2022. By Stuart Dorman Chief Innovation Officer.

Innovation 52

Innovation 52

Brandwatch CX

NOVEMBER 23, 2022

Marketing 98

Marketing 98

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

NOVEMBER 23, 2022

Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7 trillion dollars on technology globally. But if tech execs think that these […].

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Data Technology Company Customers 48

My Customer

NOVEMBER 23, 2022

Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel ). 23rd Nov 2022. By Colin Shaw Founder & CEO.

Strategy 52

Strategy Customers 52

BirdEye

NOVEMBER 23, 2022

These days, millions of shoppers make most of their purchasing decisions on Instagram. If your business isn’t on the platform already, there’s no better time than the present to create an account. Instagram marketing can help you reach your target audience, grow a following for your business, while also improving your lead generation rates. Instagram is surely a strong marketing tool for businesses of all sizes.

Marketing 98

Marketing Social Media Advertising Video 98

AWS Machine Learning

NOVEMBER 23, 2022

Amazon SageMaker Studio is a fully integrated development environment (IDE) for machine learning (ML) that enables data scientists and developers to perform every step of the ML workflow, from preparing data to building, training, tuning, and deploying models. Studio comes with built-in integration with Amazon EMR so that data scientists can interactively prepare data at petabyte scale using open-source frameworks such as Apache Spark, Hive, and300 Presto right from within Studio notebooks.

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Data Policies Connections Resources 84

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ChurnZero

NOVEMBER 23, 2022

This is a guest article by Stephanie Neale , CEO, Blind Zebra , a sales and client success training company for B2B pros. The holiday season is filled with indulgent food, joyful family time, and cheerful decorations. It truly is the most wonderful time of the year. Except when it comes to customer engagement. There are five weeks between Thanksgiving and New Year’s.

Sales 98

Sales B2B Meeting Tips 98

AWS Machine Learning

NOVEMBER 23, 2022

Cardiovascular diseases (CVDs) are the number one cause of death globally: more people die each year from CVDs than from any other cause. The COVID-19 pandemic made organizations change healthcare delivery to reduce staff contact with sick people and the overall pressure on the healthcare system. This technology enables organizations to deliver telehealth solutions, which monitor and detect conditions that can put patient health at risk.

Technology 78

Technology Data Healthcare Training 78

SurveySparrow

NOVEMBER 23, 2022

If you wish to build a successful product that’s scalable, talk to your customers! It’s the most direct way of figuring out if your concept of a ‘great’ product fits well with those who’ll actually use it. Your team can validate something new before building it by conducting market research and talking to customers. But you can’t always end up badgering customers whenever you have to build something awesome.

Feedback 52

Feedback How To Customer Satisfaction Survey 52

Team Support

NOVEMBER 23, 2022

Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy?

Software 98

Software System Tools Meeting 98

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

SmartKarrot

NOVEMBER 23, 2022

Role: Director, Customer Success Location: Chicago, IL, USA (On-site) Organization: Flock Freight As a Director, Customer Success, you will spearhead the establishment of a group of Account Managers, Customer Success Team Leads, and Customer Success Managers that are well-versed in delivering stellar customer service within the logistics industry.

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Customer Success Hospitality Customer Satisfaction B2B 19

Forrester's Customer Insights

NOVEMBER 23, 2022

This blog piggybacks off of my last post regarding the management evaluations I’ve been working on in 2022. As previously noted, they take a lot of effort but deliver high value — a lot of which can’t be captured in a single report. I already shared my tidbits of advice for the cost management evaluation. […].

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Management Report Trends 26