Fri.Sep 24, 2021

6 Steps to Rock Your Customer Success Software Implementation


6 Steps to Rock Your Customer Success Software Implementation. At some point or another, we’ve all learned the hard lesson that rework is costly – whether it’s at the expense of your time, money, or sanity.

Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

Shep Hyken

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. She writes about how companies can keep their customers happy while looking for opportunities to sell more.

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2021 trends report: Amplifying the voice of the customer


The post 2021 trends report: Amplifying the voice of the customer appeared first on Keatext. Customer Experience

Customer Onboarding Specialist Job Description: Templates and Examples

Help Scout

Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management.

UC, Contact Center Integration Drives Business Value

How extensive is integration, and how are companies leveraging it—both technically and operationally? In this whitepaper, you’ll receive in-depth insights on how companies are utilizing integrated platforms in their day-to-day operations and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

A Guide to Generating Keywords for SEO


Are you new to the world of SEO or just trying to brush up on your SEO skills? No matter your experience level, we’ve got you covered with our guide to generating keywords for SEO. Search Marketing Organic Search Content Marketing

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How to Create an SEO Keyword List: A Simple 5-Step Guide


How do you put together a list of keywords? Creating a keyword list starts with common sense and uses tools to validate and iterate your assumptions with SEO keyword research. Search Marketing Organic Search Content Marketing

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Why we need to think of the contact centre as a revenue engine


Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Published on: September 24, 2021.

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How To Analyze Your Website's Content: A Guide For Content Audits


Imagine you're a newly hired marketing director at a growing company. You're super excited to start the job, but when you come to the office, you realize the company's site is outdated, that there's no SEO content strategy in place, and no processes implemented to keep the site optimized.

What’s the future of the Customer Success tech stack?


This week in our blog series, This is Digital Customer Success , our Head of partnerships, Mile Barnes explores why there isn't a blueprint for the CS tech stack and what the future holds.

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

CRM Solutions For Appointment Setting Services Best Practices

Magellan Solutions

Consumer Change Challenges Appointment Setting Services Callers. In any business industry, you must be aware of the essential role sales engagement plays in the overall sales call process. . The quality of your appointment setting is dependent upon your abilities and the tools you have to work with.

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CX Webinar: Driving Customer Lifetime Value with Effortless Experience

CSM Magazine

CX is the key to creating customer lifetime value, and your experiences are what sets you apart in this hyper-competitive landscape. So how do we create experiences that keep the customer coming back for more? Register now to join live or pre-order the recording!

G2 Crowd Awards Zonka Feedback 11 recognition badges in multiple categories like Survey, Experience Management and Feedback Analytics for Fall 2021

Zonka Feedback

We are super delighted to announce that Zonka Feedback has been given eleven recognitions at once by G2 Crowd in its Grid Reports of Fall 2021. We have won seven badges in the category of Survey, three in the category of Experience Management, and one in the category of Feedback Analytics.

How to Improve Your Customer Service

CSM Magazine

Keeping your customers happy is essential to running a successful business, but many entrepreneurs forget to factor customer service into their day-to-day workload. Falling behind on looking after your customers’ needs and failing to resolve their problems can be really detrimental in the long run.

Remote Agents and Digital Transformation

Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.

SMS Surveys: How to Increase Your Response Rate

Zonka Feedback

SMS is a proven effective way of communication. Companies use SMS as a means of sending useful information and updates to their customers.

Insurance companies are facing a customer loyalty crisis - here's what they should do


Loyalty How insurance firms can survive the loyalty crisis

How to get started with online reputation management if you’re a small business

Reading Time: 7 minutes. A local restaurant has just been flooded with negative reviews. A generous diner decided to leave a $16,000 tip for a waitress after eating his $37 meal of chili dogs and fries. This diner felt their waitress was deserving of their incredible gift.

10 Technologies to Transform Customer Experience in 2021


10 Technologies to Transform Customer Experience in 2021. Customer Experience

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Putting Customers at the Heart of the Process


Many companies are undertaking digital transformation projects. But are they putting the customer first? The post Putting Customers at the Heart of the Process appeared first on Glia Blog | Digital Customer Service Explained.

10 Powerful Strategies for Creating Winning B2B Customer Experience in the Post-COVID-19 Era


The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more.

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Sep 24 – Customer Success Jobs


Role: Customer Success Director Location: Remote, United States Organization: Brightcove As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed.

Top 10 SaaS Subscription Billing Software for 2021


As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision.

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.