Tue.Aug 20, 2019

3 Ways to Put Your Customers First

SurveySensum

What makes your customers love you? Why customer experience matters? And how your business can drive customer loyalty? First things first, understand the importance of customer loyalty. Customer loyalty has to be earned instead of just taken for granted.

How Restaurant Brands Can Get Better Guest Feedback

inmoment

Many restaurants are overwhelmed by the impact of online reviews. As of last year, nearly 200 million reviews have been posted to Yelp, and 45% of consumers say they’re likely to read a business’ reviews there before visiting. Meanwhile, nearly two-thirds (64%) of people now Google a business before visiting—and a whopping 94% say a negative review has caused them to avoid a business altogether. Restaurants are losing some guests before they even walk in the door.

4 Tips to Improve Your Contact Center Customer Experience

Comm100

If you’re in the contact center space, chances are you already have a customer experience strategy.

Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! That’s because all technology has a “shelf-life”. For many IT systems this is about seven years. This is also true for call center systems.

The Omnichannel Olympics: Transform to Perform

Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions

We are currently in an age where customers of all ages are always on the go and do not have time to connect with companies over traditional channels. They want companies to provide more channels of communication and solve problems at their moment of need. How do companies continue to add more channels and keep up great customer service?

Get Rid of Opportunistic Fees & Improve Customer Experience

Customer Bliss

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below. A drink of water from a bottle in my hotel room just cost me about 42 cents.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! That’s because all technology has a “shelf-life”. For many IT systems this is about seven years. This is also true for call center systems. Why does technology have an expiration date? Because software and hardware either wears out or becomes functionally obsolete.

How #socialmedia is changing the marketing landscape

QuestionPro Audience

Social networking and social media are no longer in their infancy. As these platforms keep on developing quickly, they become significant bits of the online design and experience that reshape how brands engage with their consumers.

Amazing Business Radio: John Rossman

ShepHyken

Think Like Amazon. Innovation from the World’s Leading Customer-Obsessed Company. Shep Hyken interviews John Rossman. They discuss John’s new book, Think Like Amazon , and how to utilize the key factors that drive Amazon’s success.

How to Measure User Adoption and Increase Your Rates

Totango

Metrics are a means to an end. They are not a goal in and of themselves. Their importance lies in their ability to reveal the customer experience of the product or service so you can add value to that experience and maximize the growth of both the customer and your own enterprise.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Customer Experience Strategy: 3 Things That Your Business Can’t Afford to Ignore

SurveySensum

What makes your customers love you? Why customer experience matters? And how your business can drive customer loyalty? First things first, understand the importance of customer loyalty. Customer loyalty has to be earned instead of just taken for granted.

7 Lessons We’ve Learned from eCommerce Brands on Instagram

NetBase

eCommerce brands on Instagram are experiencing exceptional engagement – and your brand can join their ranks. To help you along, we’re sharing seven lessons we’ve learned from eCommerce brands on Instagram. Odds are, more than a few of them will work for your brand’s promotional efforts too.

Three New Integrations to Streamline Your DevOps Practice

Cyara

Customer experience IT leaders know that a well functioning, complete ecosystem of technology—from IT monitoring, defect tracking, and software development systems to IT ticketing—is key.

Ethics in Government: How to Meet Compliance with Automation

Bizagi

Federal law requires that each US Government agency coordinate and implement an ethics program. This covers many areas including annual financial disclosure reporting, ethics rules training, along with ethics rules advice and counseling.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

How to Operate a Profitable Customer-Facing Business

CSM Magazine

Operating a customer-facing business means understanding your customers’ needs and expectations. In this way you will have the best chance of growing your business, increasing profits and keeping your investors happy. A profitable business will also help you obtain a cash injection if needed.

Immersive Research: How First-Hand Experience Inspires Change

Conifer Research

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Implement a CEM program that provides a holistic picture of the patient experience

SMG CX

As consumers gain more control over their healthcare dollars and decisions, providers recognize the need to deliver patient experiences (PX) that win trust, build loyalty, and bolster their brand.

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Location data 101: A primer for marketers

Gravy Analytics

In our hyper-connected digital world, an omnichannel marketing approach helps brands bridge the gap between online and offline consumer behavior.

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Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Augmented Reality Study Shows Big Business Impact in Customer Experience

Smarter CX

Augmented reality (AR) has been hovering at the periphery of the corporate conversation for a number of years now, and it’s poised to make a major impact in the business world — especially in the realm of customer experience. What exactly are the ripples of the AR splash going to look like?

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AI IRL Podcast Episode 31: Did You Know…That AI is Being Used to Improve Global Food Security?

Bold360

Subscribe via iTunes , Spotify and more. Did you know that each year farmers lose about 35% of their production to pests including insects, weeds, and crop disease?

Build Customer Trust By Avoiding These Mistakes

Answer Dash

(The article Build Customer Trust By Avoiding These Mistakes was first published on ExperienceInvestigators.com. Re-published at AnswerDash by the permission of the original author.) Success Relies Upon Customer Trust When I ask you a question like, “What brand are you loyal to?”

3 Reasons You Should Outsource Your Customer Service to a Call Center in Canada

Advantage Communications

Not long ago offshore contact centers were all the rage. They offered basic customer service solutions at an incredibly competitive rate, meaning companies could ensure their phone lines were answered while saving money at the same time.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

An Improved Customer Service: How Customer Experience Software Benefits Both Parties

Ecrion

Welcome to the modern Digital Age, in which technology and the Internet reign supreme. It seems as though we’re all connected to our smartphones on a regular basis. Businesses in many industries have learned to take advantage of this online marketplace.

PPT Solutions Recognized Again as One of America’s Fastest-Growing Companies by Inc. Magazine

ppt solutions

For a second consecutive year, PPT Solutions appears on the prestigious Inc. 5000 list with 353% three-year revenue growth. TULSA, OKLAHOMA, August 20, 2019 – Inc. magazine announced today that PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, was. The post PPT Solutions Recognized Again as One of America’s Fastest-Growing Companies by Inc. Magazine appeared first on PPT Solutions. Newsroom

Home Services Reviews: How Reviews Can Bring In 3x More Customers

Grade.us

When it comes to residential home services, reviews (e.g., plumbers reviews, electricians reviews, roofers reviews, etc.) hold a significant amount of sway with prospective customers. There are a ton of distinct services, skill sets, and home service professions.

How Human-Centered Design Could Transform Your Most Dreaded Experiences

West Monroe

Think back to some of your most recent unpleasant experiences.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.