15 Customer Retention Strategies for Long-Term Customer Loyalty
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But 68% of consumers will not go back to a provider once they’ve left, and 80% of them believe the company could have done more to retain their business in the first place. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
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