Improve the Colleague Experience to Deliver Good Customer Experience
Innovative CX
JUNE 1, 2021
We do what we do, and we do it together! For a better customer experience. I think we can all agree that the linkage between customer and employee experiences is critical to delivering on your brand’s promise. For years, we’ve said happy employees make happy customers. Unfortunately, I think that statement, while true, minimizes the importance of an engaged workforce delivering better customer experiences.
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