Best Practices for Developing a Customer Experience (CX) Strategy
PeopleMetrics
JUNE 28, 2021
A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again. In this session, customer experience experts walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more.
Let's personalize your content