InMoment XI
APRIL 21, 2017
In this day and age, spending time with loved ones is precious. There are so many distractions and everything and everyone move so fast. It’s good every once in a while to be able to stop, take stock of your life and enjoy time out with friends and family. Nightmare at the Restaurant My partner. View Article.
Uniphore
APRIL 21, 2017
Once upon a time, price and quality were the essence of buying decisions, but today more and more people are choosing brands based on whether the overall customer experience meets their expectations, and the failure to do is leading customers to look for brands that will. As the Millennial generation has become the largest worldwide, it's now crucial that a brand’s customer service capabilities are ready to meet the needs of these customers and to provide the experience they expect.
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InMoment XI
APRIL 21, 2017
This year’s MaritzCX Auto Summit participants went full throttle at the Las Vegas Motor Speedway. CX leaders from the industry’s top automotive manufacturers went lightning fast down the straight-away’s and tightly hugged corners in some of the fastest, most exciting cars in the world. The event provided great networking opportunities among outstanding auto peers and.
ShepHyken
APRIL 21, 2017
This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. Solving customer problems is expected. The key is to do it in such a way that also restores confidence, even when the customer is difficult. – Shep Hyken. Know-it-alls walk the halls at almost every organization—from the basement to the executive floor.
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InMoment XI
APRIL 21, 2017
This year’s MaritzCX Auto Summit participants went full throttle at the Las Vegas Motor Speedway. CX leaders from the industry’s top automotive manufacturers went lightning fast down the straight-away’s and tightly hugged corners in some of the fastest, most exciting cars in the world. The event provided great networking opportunities among outstanding auto peers and.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
APRIL 21, 2017
In this day and age, spending time with loved ones is precious. There are so many distractions and everything and everyone move so fast. It’s good every once in a while to be able to stop, take stock of your life and enjoy time out with friends and family. Nightmare at the Restaurant My partner.
ForeSee
APRIL 21, 2017
There’s a new demographic shaking up the retail status quo: Generation Z. Also known as post-millennials or the i-generation, this group, born after 1995, comprises more than one-quarter of the U.S. population and contributes over $44 billion to the American economy, according to a recent study. The post Here’s how retailers can meet Gen Z’s CX expectations – CMO.com appeared first on ForeSee.
Talkdesk
APRIL 21, 2017
We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! We have a fantastic lineup of speakers for this year’s summit and we’re thrilled to share the topics that they’ll be covering. This is just a teaser into the content we’ll be discussing at the event, but remember the only way to hear these incredible thought leaders for yourself is to buy a ticket.
ServiceDock
APRIL 21, 2017
Social customer service has changed completely in the last 12 months!
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Brad Cleveland Blog
APRIL 21, 2017
Often I am asked what I look for in leadership. The question is usually something like, “You go into a lot of different organizations and see many different styles; what are your thoughts on what makes an effective leader?” It … Continue reading → The post Traits of the Best Leaders appeared first on Brad Cleveland.
LiveChat
APRIL 21, 2017
In social media world, many individuals are much more popular than brands themselves. They are so recognizable in social media that we might get interested in a company thanks to them, and not the other way around. Gary Vaynerchuck from Vayner Media? Neil Patel from CrazyEgg? Or a polish example, Michal Sadowski, who gets much more buzz in social media than his company, Brand24, itself.
Brad Cleveland Blog
APRIL 21, 2017
Often I am asked what I look for in leadership. The question is usually something like, “You go into a lot of different organizations and see many different styles; what are your thoughts on what makes an effective leader?” It is a great question and a few things come to mind.
Brad Cleveland Blog
APRIL 21, 2017
Often I am asked what I look for in leadership. The question is usually something like, “You go into a lot of different organizations and see many different styles; what are your thoughts on what makes an effective leader?” It is a great question and a few things come to mind.
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