InMoment XI
FEBRUARY 17, 2017
Customer journey mapping is a tool to help you view what it’s like from the customer viewpoint to experience their journey with your company, in their shoes. This is one of the most talked about aspects in the field of Customer Experience.
transcosmos Information Systems
FEBRUARY 17, 2017
Customer service has always been a topic for people all over the world. It’s either you’ve read a viral excellent customer service you want to experience yourself or a bad customer service you want to avoid. The evaluation of customer service is based on a lot of factors like time of response, duration of the solution, quality of the customer service, and the overall experience with the customer service representative.
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InMoment XI
FEBRUARY 17, 2017
Customer journey mapping is a tool to help you view what it’s like from the customer viewpoint to experience their journey with your company, in their shoes. This is one of the most talked about aspects in the field of Customer Experience. Many companies endeavor to create a map relatively early on in the journey, View Article.
Amity
FEBRUARY 17, 2017
Your Customer Success Team Is Happier. Humans like to do what humans are good at. Delegating tedious and repetitive tasks to machines means a happier and more focused team. Standardized and automated processes take some design and implementation time, but once they’re launched, CSMs can sit back, watch it run , and adjust when needed. This means their brains are more dedicated to human activities: engagement, intuition, value-added, or relationship building.
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LiveChat
FEBRUARY 17, 2017
It has been a long time since the last customer service quotes article. I hope you missed it! After all, what is better than a good dose of knowledge served in a concise way? Let’s focus on the new customer experience quotes I found and what they mean for us, customer service freaks! There are no traffic jams along the extra mile. Roger Staubach. If you’ve ever been to the mountains, you’ve probably noticed that the easiest trails are the most crowded.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ForeSee
FEBRUARY 17, 2017
Some business publications are reporting that Warren Buffett’s recent decision to unload $900 million worth of Walmart stock has signaled the slow death of retail as we know it. This. The post Walmart’s poor overall customer experience made it no great value for Buffett appeared first on ForeSee.
CSM Magazine
FEBRUARY 17, 2017
Being a leader is not the same as being a manager. Let’s consider how to become a better leader—especially for those who are not lucky enough to be born leaders. Being a leader is a way of life, not a job position. Leaders come from all walks of life, in all shapes and sizes and all levels of the organization. A leader will inspire you and encourage you to become better.
ShepHyken
FEBRUARY 17, 2017
This week on our Friends on Friday guest blog post my colleague, Ben Roberts, writes about the link between customer service and online reviews. A negative review, like any complaint, is an opportunity to show how good you are. The difference is that review sites take that opportunity public, which can be good; very good! – Shep Hyken. I’m a huge believer in the power of online reviews.
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