Mon.Jan 17, 2022

80+ Remote Learning Survey Questions for Students, Teachers, and Parents


Are you a school or university that’s transitioned to remote learning (or distance learning) during the Covid-19 pandemic? Looking to measure the effectiveness and experience of remote education? Remote learning surveys can help!

Why Product Teams Need to Prioritize Inclusive Design


When it comes to product design, there’s a preconceived notion that the best thing to do is design for one type of person — the most average consumer. Product Experience DEI


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13 Most Inspiring Marketing Quotes and Questions to Live By in 2022


Are you like most businesses? Do you have a plan you are following that will (hopefully) enable you to reach your goals? In order to meet them, we are often looking to make changes, large or small, in our organisation.

Do You Confirm? How Uncertainty Costs You Money

Steve DiGioia

There are 2 kinds of people. One never asks for directions. One always asks for directions (or at least is not hesitant to ask).

How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

4 Potential CX Themes for 2022 Your Best Year Ever

The DiJulius Group

It is not too late to create your Customer Experience theme for 2022 that you can rally your entire organization around. Here are some excellent suggestions to get you started brainstorming: 1.

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What’s New in Customer Service Trends for 2022?


Contents: It’s not about going digital; it’s now about digitally evolving. 9 Customer Service Trends for 2022.

Jan 17 – Customer Success Jobs


Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

5 Top Customer Service Articles of the Week 1-17-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Skills Every Business Needs by Renee Johnson.

How Data Analytics Helps You Optimize Customer Experience


Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help your brand. Insight cx cx analytics cx data CX program emotional experience emotional value index emotions EVI personalization predictive analytics

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

6 Ideas To Increase Employee Engagement

Doing CX Right

Customer satisfaction is directly linked to employee engagement. Learn & apply best practices to achieve loyalty and retention goals. The post 6 Ideas To Increase Employee Engagement appeared first on Doing CX Right.

Customer Service Feedback: In-Signature Surveys vs. Email Embedded Surveys

Zonka Feedback

96% of consumers across the globe say that customer service is an important factor when it comes to being loyal to a brand. It's no revelation that customer service has taken the center stage in most industries.

The metaverse is trending. Should you care?

West Monroe

A group of science-fiction writers, venture capitalists, software engineers, Fortune 100 CEOs, and video gamers walk into a bar. If you were writing this joke, what would happen next? In the not-so-distant past, you’d be hard-pressed to come up with a punchline that made sense.

How to Calculate Confidence Intervals the Easy Way


I have a hard time with targets. When asked to share a deadline or a target number, I often answer in ranges. This is because I tend to underestimate how long the task will take to finish, an answer that only becomes clearer after I start getting the work done.

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

App Downloads Showcase the Requirement to Continue Delivering Great Customer Service

CSM Magazine

The mobile app industry is booming and with the increasing number of available apps on the market, it’s more important than ever that you do everything possible to stand out.

The 'As the World Churns' Customer Success Podcast is Live


The genesis for our new podcast, "As the World Churns " is two-fold: Saving a customer from the dark depths of churn can feel like melodrama. News & Announcements

5 Proven Steps to Scale Your Business

CSM Magazine

Scaling your business is an exciting challenge for any company. This concept is frequently used interchangeably with growing a business, but you need to understand that these are two distinct concepts – and they need to be treated as such.

Manual Billing Entry Automation using Orchestrator

Circular Edge

Manual Billing Entry Automation using Orchestrator. Manual Billing Entry in E1 is a simple process that is also very manual, which presented a perfect opportunity to automate this function harnessing the power of the JDE Orchestrator.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

The Secret About Goal-Setting for Customer Service

CSM Magazine

Are you ready to improve your goal setting for customer service? Sometimes it feels as if we are out at sea and we need some support, steering, and guidance.

E1 Tools 9.2.5.x What’s New

Circular Edge

Channelize Equipment Rental & Maximize Revenue in 2022 & Beyond. With all of the new & exciting features in the latest Tools Releases 9.2.5

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Top Trends in the Customer Service Industry for 2022

CSM Magazine

As a customer service manager, you’ve got to be on top of your game to deliver solid results. Sometimes, that’s not always easy because there are so many demands on your time and attention.

An #IA40 recognized app that is focusing on making agents experts on day one – Interview with Brittany Bell of Cresta

Adrian Swinscoe

Today’s interview is with Brittany Bell, a Customer Success Manager at Cresta AI, which provides contact center agents real-time suggestions and coaching, whether in an individual call […]. The post An #IA40 recognized app that is focusing on making agents experts on day one – Interview with Brittany Bell of Cresta first appeared on Adrian Swinscoe

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

Five Items to Improve Your Business’ Location

CSM Magazine

When you are in charge of a business, you are likely always thinking of new ways to improve your location all the time. Depending on what kind of business you are in, keeping your customers content and comfortable is pivotal.


SAP Customer Experience

The SAP Download Manager is a free tool that allows you to download multiple files simultaneously, or to schedule downloads to run at a later point in time. You can download the SAP products that are associated with your S-user ID.

Starting a New Job in 2022? Four Things to Think About

CSM Magazine

It would be something of an understatement if we were to say that finding new employment is challenging. No matter what has led to you landing in this position, finding a new job takes a great deal of time and effort and can feel downright deflating at times.

When should you fire a customer - and how do you do it?


Loyalty How do you fire a customer

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!