Unlock Global Customer Experience with Multilingual AI
CSM Magazine
FEBRUARY 4, 2022
Chatbots and virtual assistants are at the epicenter of the customer service revolution. So, what has caused the rapid takeover of chatbots? Aaron Schliem , Director of AI Enablement for Welocalize, explains. Expectations have shifted. Brands need to demonstrate their value and support across the whole buyer journey, focusing more on the experience than the sale.
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