InMoment XI
SEPTEMBER 2, 2016
Brand loyalty means sticking with a company regardless of whether there exists a more logical solution to your need. You remain loyal because the company has strengthened their relationship enough with you to justify charging a higher price, building their brick and mortar farther away, or even taking off from the tarmac 20 minutes late. View Article.
ShepHyken
SEPTEMBER 2, 2016
This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. – Shep Hyken. In a previous article I described the difference between customer management and customer leadership. In this article I will explain further about the application of customer leadership and how we can utilize current leadership thinking to take us to the next stage.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
SEPTEMBER 2, 2016
Brand loyalty means sticking with a company regardless of whether there exists a more logical solution to your need. You remain loyal because the company has strengthened their relationship enough with you to justify charging a higher price, building their brick and mortar farther away, or even taking off from the tarmac 20 minutes late.
Tricia Morris
SEPTEMBER 2, 2016
Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses, it looks like those expectations are only set to grow as time goes on and a next generation of customers comes of age. In a survey of 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the US, 64% of consumers ages 18 – 34 said they view social media as an effective channel for custo
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Amity
SEPTEMBER 2, 2016
Your Customer Success dashboard says everything is fine with a key customer. But you’re not so sure. The data looks positive, but your intuition nags at you. Is it time to check in? Should you trust your head or your gut? The vast majority of business leaders espouse data-driven decision making. Looking at the numbers, they assert, keeps employees from making erroneous choices.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
iPerceptions
SEPTEMBER 2, 2016
Although summer technically doesn't end until September 22, you probably think of August as the last month of the season. It's when parents shop for school supplies and professionals wrap up their vacation time.
Avaya
SEPTEMBER 2, 2016
Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze ™. It picks up where my introductory series ended and places a greater emphasis on important, but lesser understood, tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors that might occur in a Breeze Snap-in.
Smith+co CX
SEPTEMBER 2, 2016
Many of the success stories of distinctive customer experiences we use in our speeches and books come from the world of big, glamorous brands with deep pockets - Virgin, Burberry, Ritz-Carlton, Disney, etc. These global business-to-customer giants tend to differentiate around a great customer experience, but usually at a premium price point. But what about a smaller organisation, operating in a price-sensitive market offering the much less glamorous and usually commoditised product of social hou
Avaya
SEPTEMBER 2, 2016
When Ford wanted to reintroduce the Fiesta brand in the U.S. for the first time in more than a decade, executives decided they needed to do something out of the ordinary to make it a success. The idea they hit upon was to give consumers the chance to be chosen as one of 100 digital influencers, allowing them to test-drive a new Fiesta for six months.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Helen Dewdney
SEPTEMBER 2, 2016
You might remember a story about Tesco “fake farms” from March? Tesco launched a series of new “farm” ranges. It was widely reported that people felt duped into thinking that a) they were real farms where the products were coming from and b) that they were buying British. Some of these farms were similar sounding to existing farms too. I mean really similar!
transcosmos Information Systems
SEPTEMBER 2, 2016
Business operations greatly involve processing and managing large amounts of data, which is why server speed and efficiency level significantly affect a business performance. Having a good IT infrastructure ensures business continuity and protection against cyber attacks, which can make or break a business. IT downtime does not just lead to operational nuances, but also to large amounts of money lost.
transcosmos Information Systems
SEPTEMBER 2, 2016
Business operations greatly involve processing and managing large amounts of data, which is why server speed and efficiency level significantly affect a business performance. Having a good IT infrastructure ensures business continuity and protection against cyber attacks, which can make or break a business. IT downtime does not just lead to operational nuances, but also to large amounts of money lost.
Expert insights. Personalized for you.
200 
Let's personalize your content