Wed.Sep 28, 2022

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20 Easy Ways To Celebrate CX Day and Customer Service Week

Doing CX Right

What is CX day and Customer Service week all about? Learn The Who, What, Why, and How to celebrate the global event, plus keep the momentum going. The post 20 Easy Ways To Celebrate CX Day and Customer Service Week appeared first on Doing CX Right.

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3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital

InMoment XI

Customer experience (CX) measurement has become a priority for most large organizations. Systematically gathering and analyzing data from online surveys and other sources such as product reviews, customer complaints, etc., is viewed as an imperative. And for good reason. 21st century business is won and lost based on who can deliver the best customer experience.

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Do B2B Better Excerpt #3: Dow

Heart of the Customer

As I mentioned in my last posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. In my new book, Do B2B Better, which comes out next week on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of […]. The post Do B2B Better Excerpt #3: Dow appeared first on Heart of the Customer.

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How to keep a customer insight platform vibrant once the novelty is over

Alida

A customer insights platform can be your business’ most powerful tool if you keep it engaging and cohesive with your organizational goals.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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10 Best Shopping Bots That Can Transform Your Business

kommunicate

Last Updated on September 27, 2022 The mention of shopping bots immediately brings up an image of a humanoid robot going about shopping for you while you wait at home for the “shop droid” to return. Same-day and one-hour deliveries by e-commerce giants such as Amazon, are helping us get closer to the “shop droid!” [.]. The post 10 Best Shopping Bots That Can Transform Your Business appeared first on Kommunicate Blog.

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12 reasons Customer Success teams need training

ChurnZero

This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. It’s quickly growing and best practices are still emerging and changing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.

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Successful Digital Transformation Requires These 2 Strategies

Upstream Works

Most businesses are undergoing some form of digital transformation, which will have a profound impact on contact centers. This provides an on-going opportunity for innovation, and to do so successfully, contact centers should harness the power of their data and embrace technologies like AI. Technology has become central to our everyday lives, and its utility will keep growing as digital transformation continues.

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A Superb Read to Help You Move Your Business Ahead

Middlesex Consulting

If you want to improve quality, cut costs, and get better outcomes, then you should read the book I just read about how to improve patient outcomes, cut medical expenses, and prevent many deaths in the surgery suite and the ICU. The book which changed my outlook on improving business outcomes is The Checklist Manifesto […]. The post A Superb Read to Help You Move Your Business Ahead appeared first on Middlesex Consulting.

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Brand Alignment Score: Reduce the subjectivity

Zeisler Consulting

I participated recently in another one of these awesome forums where CXers gather to chat and share ideas about our profession. The main topic centered on VoC approaches, and at one point someone brought up the challenge of interpreting his company’s NPS results. To paraphrase him, sometimes one Customer may rate an experience as a ‘0’ while another Customer may rate the exact same experience as a ‘10’.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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SAP MaxAttention Innovation Workshop ‘Sustainability within SAP Premium Engagements’ (November 02, 2022)

SAP Customer Experience

Virtual November 02, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Sustainability within SAP Premium Engagements’ taking place virtually on November 02, 2022. Please find the current agenda here. Sustainability is one of the most talked about subject across the globe. Huge.

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Index your Dropbox content using the Dropbox connector for Amazon Kendra

AWS Machine Learning

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. An enterprise search solution should be able to pull together data across several structured and unstructured repositories to index and search on.

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Amazing Business Radio: Mita Bedi

ShepHyken

Customer Delight as a Survival Strategy. How Customer Experience Can Save Businesses in the Current Economy. Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions , a customer experience management platform. She shares how customers are rethinking every relationship and how leaders can make a business valuable enough to remain profitable.

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Reduce the time taken to deploy your models to Amazon SageMaker for testing

AWS Machine Learning

Data scientists often train their models locally and look for a proper hosting service to deploy their models. Unfortunately, there’s no one set mechanism or guide to deploying pre-trained models to the cloud. In this post, we look at deploying trained models to Amazon SageMaker hosting to reduce your deployment time. SageMaker is a fully managed machine learning (ML) service.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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SAP Customer Data Platform for B2B Use Cases

SAP Customer Experience

CDP for B2B provides a unified view of customer contacts, associated accounts, and relationships within these accounts to unlock enriched, real-time insights. Customer data is the foundation that drives organizations. But simply having data about your customers is not enough. You need to have the data about your customer that.

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New features for Amazon SageMaker Pipelines and the Amazon SageMaker SDK

AWS Machine Learning

Amazon SageMaker Pipelines allows data scientists and machine learning (ML) engineers to automate training workflows, which helps you create a repeatable process to orchestrate model development steps for rapid experimentation and model retraining. You can automate the entire model build workflow, including data preparation, feature engineering, model training, model tuning, and model validation, and catalog it in the model registry.

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Email Support: Best Practices for Delivering Top Service

Helpware

For customers with less urgent concerns, email support offers a convenient, etched-in-digital-stone solution. This channel remains a popular choice among consumers despite the introduction of instant messaging and social media. In fact, a 2018 HubSpot research showed that 62% of consumers prefer using email to contact customer service.

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Microsoft disabling Basic Authentication: How private equity can protect their portfolios

West Monroe

Microsoft announced earlier this year that, effective Oct. 1, 2022, Basic Authentication for Outlook, Exchange Web Services, Remote PowerShell, POP, IMAP, and Exchange ActiveSync protocols will be fully disabled. Additionally, SMTP Authentication will also be deactivated if not utilized in the Microsoft 365 tenant. Moving away from basic authentication with have a vast impact on the private equity space.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

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In economic downturn, adopt durable growth for better customer experience

Gainsight

This post originally published on CMSWire. First, the bad news …. The 12-year tech bull market ended with a crash. Inflation is up. Consumer confidence is down. New logo acquisition is likely to fall, putting more pressure on SaaS companies to stay above the line by boosting renewal rates. Growth at any cost is now a thing of the past as investors lose patience with money-losing firms.

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5 Ways Water Utilities Can Prepare for Cyberattacks

West Monroe

This originally appeared in Water & Wastes Digest. Across the country, our more than 148,000 public water systems face rising cybersecurity threats — stemming from our own employees, our supply chain, vulnerable information technology and operational technology, and geopolitical tensions. What’s more, this surge comes at a time when chronic underfunding, labor shortages, and widening skill gaps have left utilities increasingly exposed to threats.

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To build a durable SaaS business, rethink your product roadmap

Gainsight

This was originally published in DevOps. During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. The standard startup playbook—hunker down, cut burn rate and hope the market improves before you run out of runway—isn’t the right path forward for SaaS businesses.

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Psychographic segmentation: what is it, how does it work?

Perceptive

As its name suggests, psychographic segmentation is a form of segmentation that groups consumers and/or customers according to various psychological factors. Unlike demographic, geographic or behavioural segmentation that deal with factors such as age, income, location and buying habits, psychographic segmentation delves into mental and emotional factors that drive consumers’ behaviours and decision-making.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Why simplicity is crucial for SaaS businesses (and how to keep things simple)

Gainsight

This post was originally published on Entrepreneur. The software world is chock-full of models, frameworks, schemas, configs, processes, workflows, journeys, blueprints and so many other business-planning growth strategies that make every business consultant’s mouth water. And yet, the term that I seem to hear most often when it comes to strategy these days — a term so compelling, yet so seemingly beyond the grasp of achievement for one growing company after another — is quite simply ̶

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How to Manage Google Reviews the Easy Way

SurveySparrow

If you’re a business owner, then you know that managing your online reputation is essential to attracting new customers and keeping the ones you have. And one of the most critical aspects of managing your reputation is knowing how to manage Google reviews or any review you get on social platforms. What is Reputation Management? Reputation management is the practice of tracking an individual or organization’s actions and regulating their presence on the internet.

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In Retail? Here’s How to Use Proximity Marketing to Elevate Your Brand

Optimove

Despite the roaring success of the retail app, 50% of consumers still prefer to shop in a physical store, over 70% favor a combination of in-store and online, and almost 60% combine the in-store experience with the retailer’s mobile app. Bottom line? Cultivating a winning brand/consumer relationship means creating a unified customer experience across both the digital and the physical, creating magical micro-moments that customers love.

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What is Product Feedback?

Zonka Feedback

As a product owner, you’re bound to get a lot of incoming feedback. Customers will always have opinions, suggestions, and requests about the product and its features. Streamlining and analyzing incoming feedback is crucial and can be the key to the success of your product. After all, great products are not developed in isolation.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process. When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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The Benefits of Working with a Reliable Staffing Agency

CSM Magazine

When an organization does not have the resources, knowledge, or time to conduct the hiring process on its own, it may employ a staffing agency to handle it on its own. Staffing companies typically have access to both temporary workers and potential applicants for permanent roles in their pool of candidates. Staffing services are beneficial to businesses because they enable them to have access to talented individuals at rates that are competitive and because they assist firms in retaining importa

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How Often Should You Seek Customer Feedback

My Customer

Outstanding customer experience (CX) begins with knowing what customers need and want – as well as their habits, preferences and. 27th Sep 2022. By Francis Beard.

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Weave Storytelling into your UX Presentations

dscout People Nerds

Storytelling is a persuasive tool. Leveraging it in the right way can compel your team to take meaningful action.

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