Optimove

AUGUST 3, 2019

What is a CDP? Pini Yakuel of Optimove explains how his company helps brands and multi-location retailers get the insights they need to better serve their customers. The post Heard on the Street Podcast: CDPs and Israeli Innovation appeared first on Optimove.

Innovation 40

Innovation Retail Brands Company 40

kommunicate

AUGUST 3, 2019

You know that amazing satisfaction when a customer service representative treats you like royalty. Perhaps you’ve struggled with a faulty bike, clothes that looked different online or nightmares when booking overseas hotels. How great does it feel to have a kind, attentive listening ear from somebody who knows the product inside out? Maybe you’ve enjoyed [.].

Customer Service 40

Customer Service Hotels Customer Service Representative Customers 40

Forrester's Customer Insights

AUGUST 3, 2019

Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the future of work to the debate stage. To be fair, the impact of automation on work is a difficult conversation. Conservatives speak to the unemployed at factory gates, coal mines, […].

Analytics 43

Analytics Management Customers 43