Wed.May 18, 2022

Episode 086: How to Create Your Signature eXperience & Remove Employee Roulette

The DiJulius Group

Does your company have a Signature eXperienece? A Signature eXperience is a distinct customer experience your customers can only get from you. Creating this kind of experience for your customers requires consistency.

Interviews Aren’t Dead: How B2B Companies Can Learn More from Their Buyers

InMoment XI

B2B purchasing decisions are complex. They’re financial. They’re political. But more than anything—they’re unpredictable. While B2B firms have more systems in place than ever to predict sales outcomes, they’re still blindsided when prospects choose another vendor. But it doesn’t have to be that way!

B2B 356

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CX Tech Top-ups: Try Our Brand New Hierarchy Comparison Dashboard


At Intouch Insight, we’re constantly working on new features that will help you reach the top of your game. This month we have introduced new features to the Intouch Platform and IntouchSurvey™. Product Updates

How to Eliminate Friction in Your Customer Journey

InMoment XI

What Is Friction in the Customer Journey? When most folks think of friction, they probably think of middle school science class. But if you’re a customer experience professional, “friction” is probably a term you’ve heard whenever your teammates talk about reducing customer churn.

2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Understanding Call Center Occupancy in the Contact Center and How To Optimize It


In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on demand. How can Management ensure their call centers are up to par?

More Trending

Answer the Question the Right Way?

Shep Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Maybe it’s because the employee doesn’t want to take the time to answer the question correctly.

Enthuse Your People to Delight Customers with The Revelation Conversation.

Bill Quiseng

Business leaders are happy because their customers are satisfied. But that’s not good enough. Customers feel that service is good, not better, just average. Nobody raves about average. And satisfied customers will leave once they find something better or less expensive.

Every Product, Every Resource, All Our Expertise, on One Site

Brandwatch CX

The Sales Engagement Landscape And The Case For The Single Pane Of Glass

Forrester Digital Transformation

Sales engagement platforms are playing a leading role in optimizing and improving sales and revenue development, operational efficiency, and outcomes. These platforms and their insights are enabling revenue teams with a single pane of glass to work from.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Why Unhappy Customers are a Gift

Middlesex Consulting

Has the number of unhappy customers calling into your business increased?

Knowledge Hubs for the Digital Transformation of Citizen Service

eGain Blogs

In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints.

How NLP Software Helps Businesses Build Better Strategies



May 18 – Customer Success Jobs


Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Ofcom customer satisfaction survey results 2022

Helen Dewdney

Half full or half empty? Ofcom has revealed the results of customer satisfaction with telecom providers in its yearly research. In 2021 it found that “only half of customers were satisfied with how complaints are handled. Call-waiting times and complaints-handling are areas of particular concern.”.

Stratified Sampling: Definition, Formula, Examples, Types


What if you knew all your potential customers from the entire target market? Won’t that be fantastic? All your marketing and sales efforts can go on this small group, as they have the maximum probability of turning into your customers.

The Future Of Edge Computing: New Opportunities Evolve Along Three Timelines

Forrester Digital Transformation

Edge computing is a family of technologies that distribute application data and services where they can best optimize outcomes in various locations.

15 Ways to Improve Real Estate Customer Service

CSM Magazine

If you’re a real estate agent, then you know that customer service is key. You want your clients to have a positive experience when working with you, so they will come back again in the future.

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

Blue Ocean Promotes Amy Bennet Roach to Vice President, Sales and Marketing

Blue Ocean

Blue Ocean, an award-winning provider of customer care solutions, is delighted to announce the promotion of Amy Bennet Roach to Vice President, Sales and Marketing.

KKR Invests in Alchemer


Investment to accelerate growth of leading customer experience software provider. NEW YORK and LOUISVILLE, Colo. –

70+ eCommerce Survey Questions To Level Up Your Business


With more and more people shopping online, there has never been a better time to start an eCommerce business. Don’t believe us? Wait until you hear the neck-breaking pace at which the global retail landscape is changing-. According to Statista, by 2023, e-commerce will account for more than $6.5

Shape How People Trust You

Forrester Digital Transformation

Our society is coping with unprecedented challenges. Your customers, employees, and partners are all facing growing uncertainties and concerns. Geopolitical tension, income inequality and job insecurity, social unrest, and misinformation and disinformation, you name it!

Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Get the Why Behind the Wow with Online Communities

Engine Insights

Recently, I’ve been taking my two-year-old grocery shopping with me on Saturday mornings, and she has opened my eyes to a new level of excitement I never dreamed possible in a grocery shopping experience.


Leadership Change, Not Change Management

Forrester Digital Transformation

Whether you refer to digital transformation, customer experience transformation or sustainable transformation, the most important success factor is often the same, whatever the industry. It is all about the role leaders play in evolving the culture of their organisation.

MYC'D UP WITH CX LEADERS episode 4: Nick Macfarlane, Cazoo


"CX leaders. don't be the postman!" " Neil Davey. Wednesday, May 18, 2022 - 14:30. Customer experience management. MYC'D UP WITH CX LEADERS episode 4: Nick Macfarlane, Cazoo. There are CX principles that work across any industry. Engagement

The Majority Of Chinese Social Media Users Are Social Savants

Forrester Digital Transformation

Have you thought about whether your audiences use social media to interact with your brand, and in which part of the customer lifecycle they use in social media? Our recent survey found that Chinese social users are super active and show greater acceptance of social media.

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Learn from the leaders at Digital Experience Virtual Summit ‘22, August 17-18. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Lunch is on us when you attend. Save your spot!