Myra Golden

JULY 15, 2018

Eleven years ago I published my first YouTube video. I called it Top 6 Ways to Get An Angry Customer to Back Down. That little video has gotten more than 2.9 million views. (I have this old-school video at the bottom the page if you’d like to take a look.). The style, content, and quality of that video are as far as the east is from the west from my current videos and work.

Video 68

Video Insurance Communication Customers 68

CSM Magazine

JULY 15, 2018

The importance of consistency in building strong customer relationships can’t be overemphasized. Customers want to have confidence that we’ll deliver on our promises every time. Companies like McDonald’s and Starbucks weren’t always big guys. They started out small and grew. And their growth was laid on a foundation of consistency in their market, in terms of the quality of their products and the service they delivered.

Customer relationships 60

Customer relationships Social Media Advertising Consumers 60

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. In her latest book iGen , Dr. Jean Twenge’s suggests that Generation Z and many Millennials are defined as those who’ve spent their most of or their entire adolescence in the age of the smartphone.

Gamification 40

Gamification Social Media Engagement Technology 40

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. by Jack Miller on 16 Jul 2018. Customer Experience. CX. Conferences. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. As more and more customers expect the experiences with businesses to shine, companies that offer the best customer experience (CX) are increasingly the ones that come out on top.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

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Customers

Confirmit

JULY 15, 2018

The complexity of B2B relationships makes it harder to answer the questions commonly asked by those who own the customer experience. How do we. Understand customer expectations? Use metrics to help us manage? Prove the impact of CX on the business? Differentiate in a crowded market? In this webinar, guest speaker Maxie Schmidt-Subramanian, Principal Analyst at Forrester Research, Inc. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot th

B2B 40

B2B Competitive Advantage Customer Experience How To 40

Confirmit

JULY 15, 2018

Building a Customer Experience (CX) program is a huge challenge but the rewards can be high, particularly for the persistent CX practitioner who continuously evolves the program and finds ways to add value to the business. What happens if your program stops evolving and delivering ROI? Disappointment can lead to disillusionment among stakeholders, and a successful CX program needs support from across the business.

ROI 40

ROI Consulting Industry Data 40

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. In her latest book iGen , Dr. Jean Twenge’s suggests that Generation Z and many Millennials are defined as those who’ve spent their most of or their entire adolescence in the age of the smartphone.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The complexity of B2B relationships makes it harder to answer the questions commonly asked by those who own the customer experience. How do we. Understand customer expectations? Use metrics to help us manage? Prove the impact of CX on the business? Differentiate in a crowded market? In this webinar, guest speaker Maxie Schmidt-Subramanian, Principal Analyst at Forrester Research, Inc. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot th

B2B 40

B2B Competitive Advantage Customer Experience How To 40

Confirmit

JULY 15, 2018

Building a Customer Experience (CX) program is a huge challenge but the rewards can be high, particularly for the persistent CX practitioner who continuously evolves the program and finds ways to add value to the business. What happens if your program stops evolving and delivering ROI? Disappointment can lead to disillusionment among stakeholders, and a successful CX program needs support from across the business.

ROI 40

ROI Consulting Industry Data 40

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Communication