What to Say to the Customer Who Asks to Speak to a Supervisor
Myra Golden
AUGUST 27, 2016
Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers.
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