Customer Bliss
JUNE 16, 2016
CCO work is really challenging. I call my podcast The Human Duct Tape Show because that’s actually how I view CCO work — we’re the duct tape of organizations. Every senior leadership team and every executive wants a good customer acquisition strategy, a good customer retention strategy, a strong lifetime value per customer, and a good overall customer experience.
Alida
JUNE 16, 2016
If you work in customer experience (CX), you probably already know Jeanne Bliss. A thought leader in CX even before this practice became mainstream , Bliss is an author and a rexpected expert on customer-centric leadership. As we recently announced, Bliss is one of the keynote speakers at the upcoming 2016 Customer Intelligence Summit in Chicago. Her presentation at the Summit, The Five Decisions of Beloved and Prosperous Companies , will reveal actionable tips on how companies can transcend nor
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Calabrio
JUNE 16, 2016
If you are in a product or service-oriented industry, it should come as no surprise that the way you engage with your customers means everything. How well you know them, whether you can provide personalized service, and if you can earn their trust and loyalty can all mean the difference between your customers spending their money with you or with your competitors.
PeopleMetrics
JUNE 16, 2016
As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for collecting feedback—from rudimentary snail-mail surveys to online survey platforms. But it’s uncommon for them to have a system for acting on that feedback. Here's the thing: If you’re not acting on customer feedback, then there’s not much reason in collecting it.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Amity
JUNE 16, 2016
With more than 23,000 paying customers worldwide, Moz provides analytics software to track all of a website's SEO and inbound marketing efforts on one platform. We sat down with Ellie Wilkinson , the Senior Customer Success Team Manager at Moz, to discuss how Customer Success has evolved over the last two years. Can you tell us about your responsibilities at Moz?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ForeSee
JUNE 16, 2016
Quick View was once thought of as a ‘must have’ on retail sites, but in recent years the thinking has changed, and the UX community is now moving towards recommending companies remove it from their sites. Why? Well. The post Is Quick View Effective? Short Answer: It Depends. appeared first on ForeSee.
Natalie Petouhof
JUNE 16, 2016
Tweet There have been quite a few articles written on adopting cloud-based ERP, and whether the technology will be along the lines of its counterparts. Businesses are becoming more aware of the computer industry and the software is improving with each release. Cloud technology is becoming crucial in developing new capabilities to attract customers. Enterprise resource planning (ERP) within the cloud is the engine utilizing data produced on the plant floor to power manufacturers.
MyCustomer
JUNE 16, 2016
Engagement. Brian Solis: How to identify your moments of truth.
Talkdesk
JUNE 16, 2016
Your call center agents play an important role in your organization;they serve as the voice of your business to your customers. Call center agents are charged with the task of keeping customers loyal during times of frustration, which is not an easy feat. For this reason, it’s important to make sure that your call center agents are fully prepared to take on the daily challenge of solving customer problems.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CX Workout - Ideas Blog
JUNE 16, 2016
By Joe Wheeler, President CX Workout. Many companies want to create a journey map, and for varying reasons. Often companies want to truly understand all the (proactive or reactive) steps that occur when a customer engages with their company. There are internal benefits that come from internal groups working across departments to really talk about customer facing journeys and create a draft map.
COPC
JUNE 16, 2016
Today’s consumer expects a consistent and exceptional customer experience. In fact, earning and keeping their business often depends upon it. Recent research from the COPC Inc. CX Survey Series clearly demonstrates the financial impact if retailers do not fulfill their brand promise at every touchpoint in the buying journey. See our infographic to learn more about our initial findings.
CX Workout - Ideas Blog
JUNE 16, 2016
By Joe Wheeler, President CX Workout. Many companies want to create a journey map, and for varying reasons. Often companies want to truly understand all the (proactive or reactive) steps that occur when a customer engages with their company. There are internal benefits that come from internal groups working across departments to really talk about customer facing journeys and create a draft map.
Circular Edge
JUNE 16, 2016
Revenue as Relative? ‘Revenue’, is one of the most critical measurements used by global investors in assessing a company’s yearly performance and growth. But surprisingly, the methods to measure this important aspect differ greatly. US GAAP had complex, detailed, and disparate revenue recognition requirements for specific transactions and industries.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
CX Workout - Ideas Blog
JUNE 16, 2016
Many companies want to create a journey map, and for varying reasons. Often companies want to truly understand all the (proactive or reactive) steps that occur when a customer engages with their company. There are internal benefits that come from internal groups working across departments to really talk about customer facing journeys and create a draft map.
InteractionMetrics
JUNE 16, 2016
Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information. It’s the data that doesn’t fall into neat, easy categories—so the signal often gets lost in the noise.
dscout People Nerds
JUNE 16, 2016
Mobile touches: a study on how humans use technology.
Customer Interactions
JUNE 16, 2016
A Little Bird Told Me: 5 Reasons You Need Twitter
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Comm100
JUNE 16, 2016
Whether you’re planning a training course or using external courses, it’s important to take a break and have some fun in order to keep your team members engaged. The following games may seem trivial, but they do more than simply drive a concept or point home: they help foster a sense of teamwork and shared direction. Planning activities can take a lot of time that your training instructor might not have to spare.
Kayako
JUNE 16, 2016
If you contact Geckoboard for support, your request could be handled from Christchurch (New Zealand), Mumbai (India), London (England), Boston (US), Seattle (US) or Kilauea (Hawai’i, US). In some special cases, your request could be worked on by different team members halfway around the world from one another. But it hasn’t always been like this.
Kayako
JUNE 16, 2016
This is a guest post from Luis Hernandez, VP of Customer Success at Geckoboard. If you contact Geckoboard for support, your request could be handled from Christchurch (New Zealand), Mumbai (India), London (England), Boston (US), Seattle (US) or Kilauea (Hawai’i, US). In some special cases, your request could be worked on by different team members halfway around the world from one another.
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