GetFeedback

NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 441

Customer Service How To Customers 441

NICE inContact

NOVEMBER 1, 2020

?In these challenging times your customer’s voice matters more than ever — but this information can get lost among everything else going on. Even if agents are distracted and issues are coming up, contact centers must provide the same level of satisfaction as they would have before. How can you prioritize excellent service no matter what’s going on in the world?

Leadership 156

Leadership Contact Center How To Customers 156

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Published on: October 30, 2020. Author: Pauline Ashenden - Demand Generation Manager Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

CRM 117

CRM System Self Service Customer Service 117

Kate Nasser

NOVEMBER 1, 2020

If you want to awaken your empathy for others, find out what happened before in order to help them now. Kate Nasser The People Skills Coach™. The post What Happened Before Awakens Your Empathy Now | #PeopleSkills #LeadMorale #CX appeared first on KateNasser.com.

Leadership 102

Leadership Customer Service Customers 102

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Customers

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg.

Customer Service 103

Customer Service Self Service Tips Guidelines 103

Doing CX Right

NOVEMBER 1, 2020

What happens when there are four passionate customer experience leaders in one zoom room? The answer: A whole lot of thought-provoking and conversations about CX best practices and how-to tips. Greg Melia, Annette Franz , Mary Drumon and I dive into important CX topics including employee experiences, culture, customer satisfaction measurement, getting into the CX field, and a lot more.

Tips 52

Tips Customer Satisfaction Culture Employee Experience 52

Forrester's Customer Insights

NOVEMBER 1, 2020

We are entering the 11th anniversary of Double 11 (AKA Singles’ Day) the largest shopping festival in the world in 2020. We expect that: It will be the longest and most complex Double 11 ever. Brands and retailers are eager to recover from the impact of COVID-19 and will double down on their investment on […].

Retail 58

Retail Brands B2C Trends 58

SurveySparrow

NOVEMBER 1, 2020

Getting to hear directly from your customer about what they think about your product and every other aspect associated with your business was a privilege to businesses earlier. You will receive a treasure trove of information that can completely alter your business if you work on the feedback. We are living in a time where collecting customer feedback is extremely easy.

Comparison 59

Comparison Survey Net Promoter Score Analysis 59

Optimove

NOVEMBER 1, 2020

“What makes a marketing technology valuable is a question that marketers, analysts, entrepreneurs and enthusiasts grapple with on a regular basis. In most instances, there is no single answer but rather a case-by-case evaluation. But what if some technologies really are more valuable than others?” The post Choosing Martech Solutions by the Data Value They Provide appeared first on Optimove.

Data 40

Data Technology Marketing 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication