Sun.Sep 03, 2017

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Mattress Mack Stands Up to Harvey With Purpose

Experience Matters

First of all, I send my prayers and best wishes to all of the people effected by Hurricane Harvey. In the wake of Harvey, there are many, many families who will need help and assistance. We’ve donated to the Rebuild Texas Fund, and I hope that you consider giving to one of the many charities that will be supporting the people of Texas. Mixed in with the vast pain and suffering, were many stories of ordinary people reaching out to help others.

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Creating Belonging and Trust in Service Encounters: Customer Experience and Guitar Shopping

Middlesex Consulting

This post has been written by my friend Gary David. A brief biography is at the end of the post. It can be difficult to differentiate between customer satisfaction and customer experience. Such a close relationship can exist between the two that it is easy to think of them as the same. However, certain sales encounters can show us the distinction relatively clearly.