Sun.Dec 04, 2016

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Contextualized Customer Communications (Part 1): Customer’s Perspective

Topdown

We’ve been going over Gartner’s recent report, Three Steps to Enrich the Customer Experience with Contextualized Communications , for the past couple of weeks. We have been digging into the ideas they covered a bit more deeply in a series of posts here on our blog. You can read Challenge 1: A Fragmented Approach , Challenge 2: Static Output, Unidirectional Broadcast Model , and Challenge 3: Not Knowing Your Customers first if you like.

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Webinar: Using Customer Feedback To Grow Sales

Genroe

The post Webinar: Using Customer Feedback To Grow Sales appeared first on Genroe.

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7 Killer Tips for your Travel Site and Call Center to Navigate the Busy Holiday Season with Ease

Bold360

The holiday season has this uncanny tendency of creeping up on us, leaving holiday shoppers scrambling to make last minute emergency provisions. As a consumer, you can always take care of the problem by ordering last minute gifts on Amazon and “poof,” problem solved. But as a service provider, the results of inadequately planning for the busiest time of the year can be financially disastrous.