BlueOcean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.” We rejoiced when our favorite coffee shops re-opened, and we got all dressed up again when the commute to work once again involved more than a walk down the hall … and yes, that RFP was finally back on your plate.

Contact Center 156

Contact Center Customer Care Comparison Culture 156

Adrian Swinscoe

JANUARY 20, 2023

For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year. For each article, I […] The post 7 Customer experience related predictions for 2023 first appeared on Adrian Swinscoe.

Customer Experience 98

Customer Experience Customers 98

Upstream Works

JANUARY 20, 2023

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades. Everyone has been more cautious about spending, and many sectors are seeing wave after wave of layoffs. These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact

Trends 78

Trends Contact Center Consumers Technology 78

SaleMove

JANUARY 20, 2023

Glia once again finds itself looking towards a brand new year: Here’s what some Glianeers’ aspirations, goals, and hopes are for the year ahead. The post Glia Voices: Looking Ahead at the New Year appeared first on Glia Blog | Digital Customer Service Explained.

Brands 83

Brands Customer Service Customers Culture 83

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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Gainsight

JANUARY 20, 2023

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle. Building upon that strong foundation, you can also add digital-led strategies to critical moments such as revenue expansion opportunities and contract renewal.

Customer Success 52

Customer Success Strategy Touchpoint Tips 52

Forrester's Customer Insights

JANUARY 20, 2023

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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Examples Management Technology 49

My Customer

JANUARY 20, 2023

Are Contact Centres Missing Out on Tasty Customer Data? Contact centres are giant candy stores full of rich, tempting data but how do you.

Data 52

Data Customers Customer Experience 52

2020 Research

JANUARY 20, 2023

The post Simplify Your Research Connections with Methodify appeared first on Schlesinger Group.

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Connections Groups 40

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc). Manage complex cases on compliance, payroll, invoicing, account setups, etc.

Customer Success 19

Customer Success Case Study Customer Satisfaction Government 19

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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AWS Machine Learning

JANUARY 20, 2023

This post is co-written by Christopher Diaz, Sam Kinard, Jaime Hidalgo and Daniel Suarez from CCC Intelligent Solutions. In this post, we discuss how CCC Intelligent Solutions (CCC) combined Amazon SageMaker with other AWS services to create a custom solution capable of hosting the types of complex artificial intelligence (AI) models envisioned. CCC is a leading software-as-a-service (SaaS) platform for the multi-trillion-dollar property and casualty insurance economy powering operations for ins

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Insurance System Video Telecommunications 67