Mon.May 25, 2020

Why Technology Won’t Help You Understand Your Customers


Were you surprised to read the title of this post? Do you believe that using technology to understand customers is the only way today? Then let me explain why I believe it’s not quite that simple. .

How Businesses Can Put Their Customers at Ease During Covid-19

Steve DiGioia

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease.

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Ready to Cut Contact Center Costs, But Not Sure Where to Start?

NICE inContact

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs.

Grow your Business Instagram account during COVID-19


[ps2id id=’instagram’ target=”/][ps2id id=’smallbusiness’ target=”/][ps2id id=’smallbusiness’ target=”/]The Covid-19 pandemic has significantly changed the way that business owners engage their public.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Ready to Cut Contact Center Costs, But Not Sure Where to Start?

NICE inContact

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs.

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5 Top Customer Service Articles For the Week of May 25, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to calculate your customer retention rate by Bryce Baer. Zendesk) Churn happens. But a company shouldn’t run from its churn rate. Rather, consider it a key metric to guide and improve customer retention strategy and retention rate.

Video 57

A Guide to Creating the Perfect Survey Invitation Email


Businesses appreciate the impact of surveys and that’s why they love tools like SurveySparrow. They know that surveys increase ROI, improve customer experience, and give you a chance to collect feedback from customers, and so on. The data that you can collect from surveys are invaluable.

Paper Source


The post Paper Source appeared first on Optimove. customers

Pourquoi devrait-on tous s?inspirer des ? r?gles d?or ? du service ?dict?es par Fred Sirieix ?


Date: Monday, Mai 25, 2020 Author: Arnaud Dufrounet - CMO Pourquoi devrait-on tous s’inspirer des « règles d’or » du service édictées par Fred Sirieix ? Publié le: 25 Mai 2020.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Customer Retention Powered by Social Listening


As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts.

Self Service In Telecom Is Now The Top Priority


Self Service In Telecom Is Now The Top Priority. Customer Experience Knowledge Management Picture Guides Self service AHT How to guides

10 Steps To Increase eCommerce Traffic

Fox Metrics

Online shopping is convenient and time-saving medium and comes with amazing discounts. This comfort offered by eCommerce business is the reason why people are rapidly shifting from shopping in the real world to buying everything they need online.

How to Build Coronavirus Chatbot + Free Sample


The ongoing Coronavirus pandemic has brought the world to its knees. All of us are bracing the severe impact of the pandemic on human lives, normalcy, business, and economy. As you may have already heard, we need to start living with the Coronavirus until the cure arrives.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Effective Customer Success Models 2.0


The last decade has witnessed a global boom in the field of customer service. Today’s customer is more vulnerable. He has more options than ever, he has access to more information and the birth of monthly subscriptions has changed the game entirely.No

What Digital Experiences Mean for the Future


What to learn from the era of make-or-break digital experiences . The early part of 2020 has presented an interesting challenge for brands delivering in-person experiences. This is because, other than a few industries , the in-person experience has almost entirely ceased.

Know Your Documents – Part 1 – Batch [Infographic]


For our Know Your Documents infographic series, we’ll introduce you to the three different modes of generating customer communications using our document automation solution.