Sun.Sep 26, 2021

Behind the scenes: Customer marketing helps our customers shine within their contact center

NICE inContact

A contact center is no longer a place to just handle calls. Today, there is click-to-chat, email, text, callbacks, and all the digital channels customers use. The importance of customer experience and loyalty has become more important than ever, and technology is improving and changing rapidly.

Leveraging Social Media For Customer Service & Competitive Insights

Doing CX Right

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right. DoingCXRight®?

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How to Reply Back to the User with their Name in Dialogflow

kommunicate

Once you start using Dialogflow, you will begin to really acknowledge the power of Google’s AI and How you can get users to the streams and sequences of random messages you receive from your users. Dialogflow provides predefined system entities that can match many common data types.

How to reply back to the user with their name in Dialogflow

kommunicate

Once you start using Dialogflow, you will begin to really acknowledge the power of Google’s AI and How you can get users to the streams and sequences of random messages you receive from your users. Dialogflow provides predefined system entities that can match many common data types.

UC, Contact Center Integration Drives Business Value

How extensive is integration, and how are companies leveraging it—both technically and operationally? In this whitepaper, you’ll receive in-depth insights on how companies are utilizing integrated platforms in their day-to-day operations and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.