Sat.Nov 04, 2017

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Meditation on Customer Relationships & Experiences

Maz Iqbal

One might think by now that we would have figured out what makes for great customer relationships & experiences. Ask yourself have we figured this out? Really, lets stop and really sit with this question. What comes up for you? Here’s what comes up for me: One does not create/build, nor manage customer relationships That’s … Continue reading "Meditation on Customer Relationships & Experiences".

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Can You Rationally Explain Customer Loyalty?

Strativity

If you have a satisfied customer, you must have done something well and surprised your customer in some way. But how long will that satisfaction last? How long until another company, possibly in an entirely different industry, grabs their attention? To drive profitability and growth, companies need to focus on ensuring customers are both satisfied and loyal.

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