Fri.Nov 25, 2022

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7 Ways SaaS Companies Can Improve Customer Experience

Zonka Feedback

Customer retention and encouraging brand advocacy are both critical to any SaaS company's growth. Because most SaaS companies rely on recurring subscriptions and referrals to get more clients. However, the two cannot be achieved without exemplary customer experience. Customer Experience

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13 Effective Marketing Tips To Boost Your Cyber Monday Sales


Last Updated on November 26, 2022 Cyber Monday is a time when the majority of all online sales take place. It is known to have the highest sales volume in the ecommerce space today. This has led to it being recognized as the busiest day for shopping in the U.S. What is certain is that [.].


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Guest Post: Transactional vs Relational Customer Service

Shep Hyken

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

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8 Types of Call Centers and Their Purposes


Learn about the purpose of call centers, the different types of call centers and how to use them to help your company serve customers more efficiently. Calling Business Customer Experience

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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What Is Quiet Quitting and Why Is It an Issue in Customer Service?

CSM Magazine

Stephen Holliday, CEO and Founder of Level , looks at the problem of ‘quiet quitting’ and what organizations can do to address it. The world of work is currently going through a really volatile period.

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Top Free Ticketing Tools of 2023! 


Your customer service plays a massive role in your customer’s satisfaction. That’s a no-brainer. Even when the offerings are excellent, it won’t be enough if the service isn’t exemplary.

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Optimize hyperparameters with Amazon SageMaker Automatic Model Tuning

AWS Machine Learning

Machine learning (ML) models are taking the world by storm. Their performance relies on using the right training data and choosing the right model and algorithm. But it doesn’t end here.

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Experience-driven process mining: a new perspective on traditional process mining to achieve process observability

SAP Customer Experience

Two weeks ago, hundreds of SAP Signavio process experts and enthusiasts met onsite in Berlin at our yearly flagship event, the SAP Signavio Business Transformation Forum, where we unveiled our vision around process observability.

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How to create a CES survey in just 5 minutes with SurveySensum?


How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . You’ll be glad, right? Every customer wants their issues to get resolved quickly. That’s where CES comes into the picture.

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.