Fri.Jul 03, 2020

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5 Best Online Video Conferencing Apps to Amp up your Meetings in 2020!

SurveySparrow

In light of the present circumstances, video conferencing apps ought to be made an integral part of businesses. It is a no-brainer. Gone are the days, when you would run into your meeting rooms with a board marker in hand to address your team who would be doing their bit in thrusting chairs into the hall to accommodate everybody. Today, with powerful video conferencing software in place, you can host and participate in meetings in the comfort of your home.

Video 98
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Bittersweet June: The Return of Online Sports Betting

Optimove

COVID-19 impacted the entire online sports betting industry – from cancellations to postponements – perhaps more than almost any other space out there. At the peak of the lockdown, player activity dropped by 70% compared to the weeks before the virus erupted. (link to corona-pulse). But since the end of May, the tides had begun shifting, when major European football leagues returned to complete the 2019/20 seasons and national cups.

Sports 98
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How to Create a WhatsApp Chatbot for your Business

Inbenta

How does WhatsApp Business work? As per the original application, WhatsApp Business is a free downloadable app available for Android and iOS smartphones. However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication.

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Will July 4th Brand Marketing Fizzle Out?

NetBase

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Will 4th of July marketing fizzle out this year? Should brands leave it alone or attempt to make a go of it? Let’s explore how it could look. We’ll share insight around: The one constant that remains – and is expanded this year – fireworks.

Brands 95
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The best security standards to keep your contact center up and running

Talkdesk

Business continuity has become a crucial topic for organizations in 2020. As the COVID-19 pandemic struck the globe, businesses were forced to migrate to a remote work scenario, many of them relying on cloud-based or cloud-native solutions to do so. As the transition was done at a fast pace to ensure that businesses did not miss a beat, some structural aspects might not have received the attention they should, such as security.

More Trending

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Don’t get stung by your kids’ in-app spending

Helen Dewdney

Don’t get gamed by in-app purchases. Children and young people are on their phones, tablets and PCs more than ever before. And as much as we would like them to be working, they are also playing more games. and some are making in app purchases. These allow the player or app user to get further in a game or switch on special features which are not available in a free version of the app.

Banking 62
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Shining the CX Spotlight on Employers and Suppliers

CSM Magazine

Michael Reiserer, MD EASY Software Germany, highlights findings from a recent UK survey that reveal many companies are making good progress towards employee and supplier experience management but there is still work to be done. Most UK firms are doing a good job of collecting, analysing and enhancing customer experience (CX). And many are now turning their attention to employee and supplier experience, according to a recent report.

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CX professionals need to prepare for a squeeze on budgets

XMplify

There can be little doubt that we are about to enter a recession; the only question is 'how deep?' Unfortunately, the potential impact on customer experience programs, and the professionals who lead them, may be just as.

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Covid-19: The Electrical Goods That Have Seen Unexpected, Unseasonal Consumer Interest During Lockdown

Brandwatch CX

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Interested in Digital De-escalation Training?

Myra Golden

As a certified Master De-escalation Instructor, I have the expertise to guide you through the COVID-19 stressful encounters you’re sure to have with customers. Learn more or schedule time to talk to me about your objectives.

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Three ways to make customer service strategies more resilient to uncertainty

MyCustomer

Engagement How to make CX more resilient to uncertainty.

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Enabling a Supporting Culture

Brad Cleveland Blog

Studies show a strong link between engaged employees and higher levels of productivity and profitability. In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles. What do successful contact centers, those with the most engaged employees, have in common?

Culture 29
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Covid-19: The Electrical Goods That Have Seen Unexpected, Unseasonal Consumer Interest During Lockdown

Brandwatch CX

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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Enabling a Supporting Culture

Brad Cleveland Blog

Studies show a strong link between engaged employees and higher levels of productivity and profitability. In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles. What do successful contact centers, those with the most engaged employees, have in common?

Culture 20
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Top 5 onboarding metrics to track customer onboarding

SmartKarrot

Source. When a new customer begins using your product, they are not completely convinced until they start realizing the value from it. Onboarding is not just about getting your customer familiar with the product. It is also about hand-holding the customer in the initial usage which fits right in their context. They need to start finding value from the product to make sure that their ROI is soon and easily recovered.

Metrics 10
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Guest Post: 9 Best Tips for Maximizing Your E-Commerce Customer Service

ShepHyken

This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers. They also have followers and brand advocates. You can achieve that by providing the best customer service possible.

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Jul 03 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Columbus, OH, US Organization: FloQast As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How to cut down your saas implementation time by over 40%

SmartKarrot

Of much contradiction is the popular perception of SaaS. While the perception claims it is mostly sign-up, subscribe and surf, gone are the days when that was accurate. The entire process of customer onboarding , monitoring, working with stakeholders, and setting up dashboards can consume a considerable amount of time. If you are wondering how to reduce SaaS implementation time by over 40%, fret no more.

How To 10