Mon.Jul 04, 2022

4 Keys to Transforming Your CX Program to an ROI-Focused, Revenue Generating Machine

InMoment XI

2022 is being branded as “ The Year of the Squeeze. Challenging economic conditions that are bordering on a recession have forced businesses to either raise prices, cut costs, or a combination of both.

ROI 351

Future Fit Manufacturers Evolve Their Platform Strategies To Scale

Forrester Digital Transformation

The launch announcements for Siemens Xcelerator and Horizon Nexus show how platforms are evolving in the manufacturing sector. Age of the Customer Automation Digital Transformation Europe internet of things (IoT) Metaverse


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Associates Program


Make your first career move a career-defining one. Apply to Optimove’s Associates Program: Why join, and how does it work? Kickstart your journey: The Associates Program is a fantastic stepping-stone if you’re just starting your journey and looking for valuable work and life experiences.

Kommunicate’s Self-Learning AI feature – Our Bots Just Got Smarter!!!


Last Updated on July 4, 2022 “Robots are not going to replace humans; they are going to make their jobs much more humane. Difficult, demeaning, demanding, dangerous, dull – these are the jobs robots will be taking.

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

11 Things to ?Look for in an Influencer Marketing Platform

Brandwatch CX

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5 Top Customer Service Articles of the Week 7-4-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Top AI Trends in Customer Service by Zendesk.

Helen Dewdney talks to Brad Burton

Helen Dewdney

This week I spoke to Brad Burton on The Complaining Cow Consumer Show on East London Radio. Brad Burton is the UK’s #1 Motivational Business Speaker. However, he left school with no qualifications, spent years on benefits before starting his own business in 2006.

The Best Instagram Analytics Tools

Brandwatch CX

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Instagram has been expanding its marketing options for some time, and accordingly the number of brands marketing on Instagram has grown from 11.5% in 2013 to 32.3% in 2015.

Tools 83

Episode #24 – Building Community to Improve the Employee Experience

Russel Lolacher

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry.

Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.

BigChange Elevates Green Ambitions for VM Elevators

CSM Magazine

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software.

Everything as a Service, is it really such an innovation? This is what you need to know

SAP Customer Experience

During my work experience I have read a lot of blogs and I always found useful sources of knowledge within the SAP Community, but I have never invested time in writing my own blog. So, why now? I think part of the reason is because I wanted to step out.

What Is Forum Marketing and How Can It Help Your Business?

CSM Magazine

While social media algorithms are able to bring individuals with similar interests together, businesses could take advantage of this exciting opportunity, using online debates and forums to appeal to users and engage with them with minimal effort.

Outsourcing Quality Assurance

Magellan Solutions

Is Outsourcing Quality Assurance Worth It? Aside from driving revenue, your business is all about giving the best quality to your customers. But you can’t really do that without a good quality assurance team. Quality assurance is one of the most important parts of a business.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Everything You Need to Know About Casino Customer Support

CSM Magazine

Casino customer support is a very important aspect of the life of any casino player. It determines whether you are going to succeed or not.

SAP MaxAttention Innovation Workshop ‘SAP Business Technology Platform - Integrations and Extensions’ (Virtual, July 12-13, 2022)

SAP Customer Experience

Virtual July 12-13, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “SAP Business Technology Platform – Integrations and Extensions” taking place virtually on July 12-13, 2022. Please find the current agenda here. In this workshop, SAP experts will lay. Customer Experience SAPInnovationWorkshop Customer Involvement Support Services

Top 5 Product Adoption Metrics to track for your SaaS business


Your key performance indicator for attaining customer success will be product adoption. In order to decrease churn and boost retention, you must keep track of it constantly. Use product adoption metrics to quantify how much value your clients are getting from your solution.

6 Ways How Knowledge Management Automation Can Improve Customer Service


The post 6 Ways How Knowledge Management Automation Can Improve Customer Service appeared first on Knowmax. KM Software AI knowledge management Knowledge management and Artificial Intelligence

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

Automotive customer journey: Surveys for every stage


What do you do when you want to buy a new car? You would research, right? You ask Google, social media, and your friends and family! . You find the newest car in the market and research its features. Then compare those features with the other cars of similar prices.

Jul 04 – Customer Success Jobs


Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

A guide to 360-degree feedback


Nancy is aspirational and ambitious and wants to understand how well she is performing. She grinds every day to improve her skills and is achieving every milestone. She is continuously receiving feedback on her work from her managers. . But what about her overall performance?

SaaS Customer Churn Analysis: Why Does It Matter and How to Do It Right?


Your customers are truly the most important stakeholders in the SaaS company. Knowing what works for them is great. But it is more important to know what doesn’t work for them. Every SaaS business needs to know why its customers are churning. This is why SaaS customer churn analysis is important.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.