Escalent
MAY 16, 2018
For many global companies, brand evolution is a natural part of running the business. As consumer attitudes and lifestyles change, so must brands if they want to continue to deliver value to their customers.
CX Accelerator
MAY 16, 2018
Ten years is a great deal of time in the life of a mortal. Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 years, this is a really long time. Apparently I’d live eight years longer if I moved to Hawaii? Something to ponder for the future. ?? For now, it’s time to explore the past. This week I’m celebrating 10 years working for the same organization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
MAY 16, 2018
Maintaining a “customer service mentality” in the marketplace has to first begin with leaders and the behaviors that they themselves exhibit. That gives the organization—throughout the organization—the ability to act and model that behavior. And this is not just limited to those on the front lines caring for customers in distress. In our lives, we remember the companies, the people and the times when we were honored…. as a friend, as a partner, as a customer.
C3Centricity
MAY 16, 2018
Why do companies still try to cheat their customers? There have been a lot of articles recently exposing the behaviors of organisations who clearly haven’t adopted a customer first strategy. Companies who still think it’s OK to try to attract customers and entice them to purchase with less than honest promises and behaviour. . I know that this has always been the case in some businesses; trying to convince the customer that what you have to offer is exactly what they need – eve
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Kayako
MAY 16, 2018
My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management. She decided that she also wanted to offer email marketing services, and so she built a landing page and set up LinkedIn Ad, hoping to gain some inbound leads. After a couple of months with no success, she decided to get on the phone with her current clients and offer the same services.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Bliss
MAY 16, 2018
“The experiences start from the beginning; the customer has to start feeling that empathy from the beginning when they are prospects,” says Francis Cordón , the first Chief Customer Officer at Rigor. Like our previous guest, Patricia Pedhom Nono , Francis is a tech guy who made his way into customer service, taking on CX leadership in the company’s newly created role.
Michelli Experience
MAY 16, 2018
__. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. The post 5 Things You Should NOT Do in the Name of Customer Experience [Infographic] appeared first on Joseph Michelli.
Customer Guru
MAY 16, 2018
Why should you be collecting customer feedback? If you would like to see your business grow and prosper, customer satisfaction is not only important but also necessary. Understanding how customers view your products, services and company is invaluable. It is only after you understand their point of view that you know your strengths and weaknesses. Your most unhappy customers are your greatest source of learning.
ShepHyken
MAY 16, 2018
A successful customer experience strategy is a result of the company’s culture. In other words, and I’ve said it many times before, what’s happening on the inside of the company is going to felt on the outside of the company by the customer. So, let’s look at the inside of the company. Let’s look at the EX, which is the Employee Experience. The EX is part of the culture.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Joe Rawlinson
MAY 16, 2018
A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. One of the primary reasons for this wavering loyalty is that although investments in such programs have increased, businesses have not kept pace with understanding their customer’s responsiveness to these initiatives.
natero
MAY 16, 2018
These days, buyers have more choices, are better informed, and expect a superior customer experience. As Customer Success Managers, we have a narrow margin to bring value to a customer, or else we risk losing them. So, it's not surprising that many Customer Success teams spend tremendous energy keeping customers “happy,” or doing whatever they can to conform to customer desires.
Amity
MAY 16, 2018
We’ve been talking about it for a while, but here we are. The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.
Alliance by IFS
MAY 16, 2018
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. As a respected and recognized software vendor for the Field Service industry, the publication looked to the thought leaders at Astea for our take on the “Best-of-Breed” vs. “Stack-Shop” approach to Enterprise Architecture (EA). Astea Chief Operating Officer David F.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Oracle
MAY 16, 2018
I don’t want to a buzz kill, or the bearer of bad news, but if you’re just setting out on a customer experience career journey, understand that it is not for the complacent, nor the satisfied. This is the career for those who must motivate themselves and others to constantly and consistently top what has been done previously. Is that fair?
Eptica
MAY 16, 2018
Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Published on: May 16, 2018. Author: Anne-Claire Bellec When interacting with brands, consumers want the process to be easy , effective and based on an understanding of their emotions and the individual needs. They want a personalized service – and their expectations are continually growing.
Influitive
MAY 16, 2018
In the 1994 film Angels in the Outfield, a disembodied voice talked Kevin Costner into building a baseball field with some of the worst marketing advice of all time: “If you build it, they will come.” Success in advocate marketing takes way more than just launching a program. No team of ghostly heroes will materialize.
ReviewTrackers
MAY 16, 2018
Google recently reintroduced the ability to add business descriptions on Google My Business (GMB). On this blog post, we’ll talk about why your business needs to add a description, how you can do it using your GMB account, and which local businesses have set great examples of descriptions for you to follow. What are business descriptions on Google My Business?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
inSided
MAY 16, 2018
For many companies, the most popular strategy for achieving customer success is focusing on customer value, specifically by aligning the product with customers needs.
Alliance by IFS
MAY 16, 2018
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. As a respected and recognized software vendor for the Field Service industry, the publication looked to the thought leaders at Astea for our take on the “Best-of-Breed” vs. “Stack-Shop” approach to Enterprise Architecture (EA). Astea Chief Operating Officer David F.
Lithium
MAY 16, 2018
We're proud to be launching a complete revamp of the Lithium Community, now known once again as Lithosphere , in late May 2018! We took a user-first approach to the design and functionality by teaming up with many of you who provided valuable insights into what matters when it comes to the value you get out of our community. What's more, we'll be continuously iterating on the new design in the coming months.
iCiDIGITAL
MAY 16, 2018
Most enterprise level companies don’t have just one site in their portfolio they have 2, 5, 10, sometimes even hundreds. They could be scattered across multiple platforms or even worse on a server underneath the IT guys desk. Choosing a platform for your company is key and having one that can handle all the sites in your portfolio is crucial. AEM like many other platforms has a multi-site manager, making it easy to manage and maintain multiple sites on one instance.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Lithium
MAY 16, 2018
We're proud to be launching a complete revamp of the Lithium Community, now known once again as Lithosphere , in late May 2018! We took a user-first approach to the design and functionality by teaming up with many of you who provided valuable insights into what matters when it comes to the value you get out of our community. What's more, we'll be continuously iterating on the new design in the coming months.
Think Customers
MAY 16, 2018
Recent advances in artificial intelligence have had a profound effect on how people interact with technology. In 2017 alone, Amazon and Google sold millions of home assistant devices, while waves of companies introduced chatbot programs into websites and mobile apps. With so much data, input, opinions, and everyday interactions from a global community, what kind of trouble can AI get itself into?
Lithium
MAY 16, 2018
We're proud to be launching a complete revamp of the Lithium Community, now known once again as Lithosphere , in late May 2018! We took a user-first approach to the design and functionality by teaming up with many of you who provided valuable insights into what matters when it comes to the value you get out of our community. What's more, we'll be continuously iterating on the new design in the coming months.
CSM Magazine
MAY 16, 2018
Research has proven that people make their first impressions within seven. seconds. If your potential customers don’t like what they see during those quick. moments, then they won’t walk into your store. And as you know, you don’t. get a second chance at a first impression. Therefore, it’s important that. you do all you can to catch people’s attention as soon as you can.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Playvox
MAY 16, 2018
Establishing a company culture is essentially creating a way of life in the office. It sets the tone for the mindset and energy you want your employees to be in.
Forrester's Customer Insights
MAY 16, 2018
“To survive in a world of ‘killer competition,’ you can either distinguish yourself from your competitors or offer the lowest price.” That’s the opinion of Jack Trout, co-author of Positioning, late president of Trout & Partners, father of the positioning concept In this month’s conversation with Johannesburg-based author Mark Eardley, we discuss why differentiation seriously […].
CXApp
MAY 16, 2018
Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.
Expert insights. Personalized for you.
45 
Let's personalize your content