Sun.Jun 09, 2019

CX Tools: Why Few is Better Than Many

GetFeedback

CX tools are dominating the software space. In fact, according to Capterra , there are over 300 different customer experience tools currently on the market. This isn’t surprising, considering customer experience is becoming a more important metric year after year. This is because, within most industries, customers have more than one (sometimes dozens) of similar options to choose from right at their fingertips.

Tools 214

4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden

For three years, my 19-year-old College Daughter has worked for my company as a Studio Tech. Lauren’s the genius behind our studio setup, teleprompter, camera, and audio. She also assembles workbooks and advises me on all things Millennial and Gen Y.

CXU Student Brief 8

CX University

The CXU Student Brief. A monthly newsletter for Upgraded Online Course Subscribers. This Month’s Featured Article featured insights article for ATD! Does Artificial Intelligence Replace Thinking? This article was originally published for the Association for Talent Development (ATD).

Creating Visible Passion through the Lens of a Harley Helmet

Confirmit

This past week brought yet another one of our regional events , this time in Minneapolis, where we were able to bring together CX professionals from a variety of organizations and industries to learn from each other.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.