TechSee
JUNE 19, 2025
AI orchestration is supposed to be the brain of your service stack—connecting bots, workflows, agents, and data streams into one intelligent system. But many enterprises are discovering that their orchestration platforms are operating with a critical blind spot: they don’t know what’s actually happening on the ground. Text entries, CRM tags, and keyword-based workflows offer structure—but not context.
The DiJulius Group
JUNE 19, 2025
Achieving NPS Growth Through Client Engagement Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative ‘Moments Matter’ initiative. They discuss the framework’s three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in.
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Steve DiGioia
JUNE 19, 2025
In 2025, headlines are swirling about “$12,000 stimulus payments” — and while it’s not technically a fourth federal stimulus check, the rumors are based on real money you might be able to claim. Thanks to a combination of tax credits at the federal and state level, many low- to moderate-income families could receive up to $12,000 in refunds. But this isn’t some overnight deposit; it’s a series of stacked benefits—some automatic, some you must file to receive.
PeopleMetrics
JUNE 19, 2025
Gen Z and Millennials are optimistic, ambitious … and quietly exhausted by money stress. On the surface, younger generations look confident. They’re building personal brands, launching side hustles, embracing tech/AI, and pushing for change. But underneath that hustle is a harder truth: They’re carrying more financial anxiety than any generation before them at the same age.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
Steve DiGioia
JUNE 19, 2025
Social media is buzzing with claims that the federal government is sending out new $2,000 stimulus checks in 2025—but before you start refreshing your bank account, here’s the truth: no such check has been approved. Despite what viral posts and videos might suggest, there’s no official legislation, no announcement from the IRS, and no plans in Congress for a fourth federal stimulus payment.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Middlesex Consulting
JUNE 19, 2025
CUSTOMER-CENTERED MARKET DISCOVERY – GENERAL BUSINESS QUESTIONS In a recent post by Kristina Harrington, CEO and Founder of eCommerce software company GenAlpha, Kris wrote: “I’ve lost count of how many times I’ve heard, ‘Our customers don’t want to buy online.’ But a new article from Manufacturing.net tells a different story. – 74% of B2B buyers are already making purchases online. – 65% […] The post Customer-Centered Market Discovery appeared first on Middlesex Consulting.
CSM Magazine
JUNE 19, 2025
John Tschohl, founder and president of the Service Quality Institute, asserts that customer service should be the top priority for you and your company. Why do customers patronize one company over another? Most of you might say that the quality and price of the products or services are key factors. While they might play into a purchasing decision, they aren’t the most important considerations.
Steve DiGioia
JUNE 19, 2025
Grocery prices are still eating into everyone’s wallet, but there’s good news for millions of Americans: SNAP benefits for June 2025 are being distributed now, and if you’re eligible, you could get up to $292 just for being part of the program. Even better? Families can receive over $1,700 depending on their size. It’s not a new bonus or one-time payment.
Daniel Group
JUNE 19, 2025
Welcome to the July edition of Success Strategies! First, I would like to discuss my latest blog, “ CX, Continuous Improvement, and the Little Big Things, ” where I explore how seemingly minor details—such as signage, phone routing, and after-hours support—can have a significant impact on customer experience (CX). A recent RV repair experience that I had illustrates the importance of continuous improvement in customer experience (CX) and offers simple tips you can use to improve.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
CSM Magazine
JUNE 19, 2025
New Quantum Metric research highlights the importance of balancing human and AI-powered customer support in today’s omnichannel era. According to new research from digital analytics platform, Quantum Metric , quality customer support is more important than ever, as over half (57%) of Brits have abandoned purchases due to poor or non-existent assistance.
Steve DiGioia
JUNE 19, 2025
If you’re a New York taxpayer and your income is under a certain limit, the state has a surprise for you: up to $400 in inflation refund checks are heading out starting this October. No application is required. If you filed your 2023 taxes, you could be one of more than 8 million New Yorkers getting a paper check in the mail. This isn’t a scam or a one-time gimmick—this is part of a massive, approved state budget plan.
DCX AI Today
JUNE 19, 2025
AI news. AI prompts. Real CX progress. For AI-Curious CX Leaders 🗓️ June 19, 2025 ⏱️ Read Time: ~5 minutes 👋 Welcome It’s getting real. The AI-in-CX conversation has officially moved from “experiment” to “infrastructure.” The stories today aren’t about cool tools—they’re about scaling, steering, and making it all stick. 📡 Signal in the Noise We’re seeing transformations that once took years roll out
SurveySensum
JUNE 19, 2025
Do you remember receiving emails from brands that you shopped with, asking you How likely will you recommend the particular product to your friends and colleagues? How likely will you recommend their brand to your friends and colleagues? It’s called Net Promoter Score (NPS). But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising.
Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.
Steve DiGioia
JUNE 19, 2025
If you’ve been holding out hope for extra cash in 2025, here’s some good news: $500 stimulus payments are being sent out this year—but they’re not coming from Washington, D.C. Instead, several states are quietly distributing tax rebates, surplus refunds, and cost-of-living payments to eligible residents. But don’t be fooled—you won’t automatically get this money unless you’ve met the right criteria, and the eligibility rules and deadlines vary by state.
SurveySensum
JUNE 19, 2025
When you don’t have attendee data, no registrations, and zero CRM access – how do you still collect meaningful feedback? We still got 600 responses. Here’s how we made it happen. Thousands of Attendees, Zero Data A while ago, an e-commerce brand from Indonesia reached out with a simple request –they wanted to collect post-event feedback.
Optimove
JUNE 19, 2025
Before diving into agentic AI, it’s helpful to understand the main types of AI marketers encounter: Foundational AI : Underpins most AI systems and models, enabling basic cognitive tasks like data recognition and pattern detection. Predictive AI : Forecasts future behaviors or outcomes based on historical data. Commonly used for churn prediction, LTV modeling, and product recommendations.
AWS Machine Learning
JUNE 19, 2025
The AWS DeepRacer Student Portal will no longer be available starting September 15, 2025. This change comes as part of the broader transition of AWS DeepRacer from a service to an AWS Solution , representing an evolution in how we deliver AI & ML education. Since its launch, the AWS DeepRacer Student Portal has helped thousands of learners begin their AI & ML journey through hands-on reinforcement learning experiences.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
ImprintCX Articles
JUNE 19, 2025
Let’s be honest: if your customer experience is just “fine,” you’re already in trouble. In a market saturated with options and shaped by rising expectations, mediocrity isn’t neutral—it’s a business risk. Forgettable experiences quietly drain profitability, loyalty, and growth. Yet many organizations cling to them. Not intentionally, but unknowingly.
AWS Machine Learning
JUNE 19, 2025
In recent years, the rapid advancement of artificial intelligence and machine learning (AI/ML) technologies has revolutionized various aspects of digital content creation. One particularly exciting development is the emergence of video generation capabilities, which offer unprecedented opportunities for companies across diverse industries. This technology allows for the creation of short video clips that can be seamlessly combined to produce longer, more complex videos.
ImprintCX Articles
JUNE 19, 2025
Skip to content Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Blog Post THE IMPACT GUIDE TO JOURNEY MAPPING: GOING DEEPER – EMOTIONAL GAPS, MOMENTS OF TRUTH, AND ORGANIZATIONAL REALITY Part 4 of a 5-Part Series by Edward Murphy June 19, 2025 “Some moments carry 𝗱𝗶𝘀𝗽𝗿𝗼𝗽𝗼𝗿
Circular Edge
JUNE 19, 2025
Simplify eSignatures: Automate Workflows in JD Edwards with ERPSign Thursday, July 10 | 2pm Eastern Spending too much time managing eSignatures and digital documents in JD Edwards? Discover how ERPSign, a powerful integration between JD Edwards and DocuSign, helps you automate and digitize your document workflows. From Finance and Sales to HR, Legal, and beyond—ERPSign makes it easy to send, sign, track, and manage documents directly within JDE, saving time, reducing risk, and accelerating busin
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
ImprintCX Articles
JUNE 19, 2025
Skip to content Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Blog Post The IMPACT Guide to Journey Mapping: JUMPING INTO PERSONAS TOO EARLY Part 2 of a 5-Part Series by Edward Murphy June 19, 2025 “A solid baseline journey gives everyone—from CX to Ops to IT—𝗮 𝘀𝗵𝗮𝗿𝗲𝗱 𝘃𝗲𝗿𝘀𝗶
Forrester's Customer Insights
JUNE 19, 2025
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ImprintCX Articles
JUNE 19, 2025
Skip to content Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Blog Post THE IMPACT GUIDE TO JOURNEY MAPPING: THE FUTURE OF JOURNEY MAPPING – INTEGRATING CJM AND VALUE STREAM MAPPING Part 5 of a 5-Part Series by Edward Murphy June 19, 2025 “𝗔𝗿𝗲 𝘄𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗶𝐼/p>
Customer Think
JUNE 19, 2025
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
ImprintCX Articles
JUNE 19, 2025
Skip to content Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Blog Post THE IMPACT GUIDE TO JOURNEY MAPPING: MAPPING AS A BUSINESS STRATEGY – NOT A CX EXERCISE Part 3 of a 5-part series by Edward Murphy June 19, 2025 “This is how journey mapping 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝘀 from a worksh
Kapta Customer Success
JUNE 19, 2025
Navigating the New B2B Reality: Expert Insights on Customer Retention and Growth Key takeaways from our fireside chat with Bill Harris founder of High Rock Consulting, Marc Mapes, and Jennifer Pinter on transforming your sales and customer success strategy in today's challenging market. The B2B landscape has fundamentally shifted. With economic headwinds making customer acquisition more expensive than ever, industry leaders are pivoting from a pure growth mindset to a retention first strategy.
ImprintCX Articles
JUNE 19, 2025
Skip to content Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Home Services Ideas Insights Education Leadership About News Articles Blog Posts Case Studies How They Made Their Mark Contact Blog Post Do we really need “HX”? Or do we just need to do CX right? by Edward Murphy June 19, 2025 “So call it CX.
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