ProProfs Chat

JUNE 22, 2018

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations , customer experience is viewed as a great competitive differentiator. The takeaway? Customer service experience matters significantly for the organizations as well as their customers.

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

ReviewTrackers

JUNE 22, 2018

Getting customers to say loyal to your business takes dedication. There’s always going to be competition. There’s always going to be another option for the consumer. Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. As you build your customer retention strategy, make sure your social media team is doing these five things: Include online reviews in your social media

Social Media 56

Social Media Customer Retention Consumers Retail 56

QuestionPro Audience

JUNE 22, 2018

The U.S. pet industry has been growing year after year, with overall sales of pet products and services rising 5% in 2017. Pet technology is a category that is growing at a rapid pace, with no signs of slowing down. It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association.

Industry 207

Industry Retail Technology Study 207

AskNicely

JUNE 22, 2018

W ant to amp up your brand’s customer experience, but aren’t sure where to start? Christina Burns, VP of Customer Success at Ruby Receptionists , is here to give us the secret to a truly customer-obsessed company culture: be first and foremost employee-obsessed. Some of the world’s biggest brands would agree; as Virgin Group founder Sir Richard Branson said, “Put your staff first, customers second, and shareholders third.”.

Net Promoter Score 150

Net Promoter Score Video Culture Connections 150

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Beyond Philosophy

JUNE 22, 2018

When I need work done at the house, I always get three quotes. I never go with the highest or the lowest, but instead, I choose the one in the middle. This shortcut, called Extremeness Aversion, helps me make an important decision—and it helps your customers make buying decisions, too. We discussed Extremeness Aversion on our podcast earlier this month.

Customer Expectations 144

Customer Expectations Course Customers Sales 144

SuiteCX

JUNE 22, 2018

SuiteCX brings robust customer journey mapping and strategic scenario planning together for superior customer experience design and execution. By providing customizable journey mapping, customer experience assessments and data driven insights, we help you design, visualize and deliver the optimal customer experience that engages the customer while driving the highest business value.

Customer Journeys 100

Customer Journeys Groups Customer Experience Design Engagement 100

Michelli Experience

JUNE 22, 2018

+ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. ++ Want to receive exclusive content on how you can deliver extraordinary, memorable, and profitable experiences?

Infographics 100

Infographics Consulting Customer Experience Company 100

SuiteCX

JUNE 22, 2018

CX professionals are hearing a lot about Customer Journey Mapping these days, but with each new wave of ideas, there comes confusion surrounding it. As expert practitioners of journey mapping for over 15 years, we aim to clear up some of the confusion with this brief. View Document.

Customer Journeys 100

Customer Journeys Customers Leadership 100

Beyond Philosophy

JUNE 22, 2018

Are your customers indifferent to you? Colin Shaw and Professor Ryan Hamilton discuss what it means if they are…and how can you move them to recommend you. The post Moving Customers From Indifference to Recommendation appeared first on.

Customers 74

Customers 74

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SuiteCX

JUNE 22, 2018

So, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. View Document.

Consulting 100

Consulting Tips Leadership 100

Genroe

JUNE 22, 2018

If you’ve ever written a technical blog post and wondered why no one reads it, don’t be disheartened. Technical blogging help is at hand. I’ve written this post for technical people who really know their stuff but are not sure how to write a blog post that attracts high-value readers. Writing a blog post that […]. The post 7 Simple Steps for Technical Blogging That Ranks appeared first on Genroe.

How To 83

How To B2B Marketing 83

SuiteCX

JUNE 22, 2018

What is networking? What is Karmic Networking? View Document.

Leadership 100

Leadership 100

InnerTrends

JUNE 22, 2018

This was the hypothesis of one of our clients: a complex pricing strategy leads to lack of clarity and thus to fewer sign-ups. They immediately assumed this was the cause of a lot of visitors abandoning the product right after visiting the pricing page. Something needed to change and fast. What was their situation? The client I’m talking about is selling a marketing product for e-commerce sites.

Analysis 75

Analysis Policies Interaction Analytics 75

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Alliance by IFS

JUNE 22, 2018

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more. In the new podcast (below) entitled “ Reimagining Service to Maximize Profitability , ” CIOTalkNetwork talks with Astea Chief Operating Officer David F.

Customer Retention 50

Customer Retention Culture Customer Journeys Technology 50

Provide Support

JUNE 22, 2018

Proactive communication is an important part of customer service. It helps to facilitate the customer journey and inspires customers to stay loyal to the company. CEB Global study found that for every ten customers who have a high-effort service experience, nine will become disloyal and eight will say something negative about your brand to others. What other benefits does proactive communication bring to a business?

Communication 49

Communication Loyalty Customer Service Customer Satisfaction 49

Alliance by IFS

JUNE 22, 2018

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more. In the new podcast entitled “ Reimagining Service to Maximize Profitability , ” CIOTalkNetwork talks with Astea Chief Operating Officer David F.

Customer Retention 50

Customer Retention Culture Customer Journeys Technology 50

Genroe

JUNE 22, 2018

If you’ve ever written a technical blog post and wondered why no one reads it, don’t be disheartened. Helps is at hand. I’ve written this post for technical people who really know their stuff but are not sure how to write a blog post that attracts high-value readers. Writing a blog post that gets you […]. The post The Easy Guide to Technical Blogging for SEO appeared first on Genroe.

How To 45

How To B2B Marketing 45

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Alliance by IFS

JUNE 22, 2018

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more. In the new podcast entitled “ Reimagining Service to Maximize Profitability , ” CIOTalkNetwork talks with Astea Chief Operating Officer David F.

Customer Retention 50

Customer Retention Culture Customer Journeys Technology 50

Confirmit

JUNE 22, 2018

What can Confirmit Active Dashboards do for my Business? With Confirmit Active Dashboards, employees across your business can gain key insights from your Voice of the Customer programs at a glance – from executives to front-line employees. Highly visual reports and configurable widgets can help pinpoint the key drivers of customer satisfaction and highlight areas for improving customer experience.

NPS 40

NPS Analysis Report Customer Satisfaction 40

CSM Magazine

JUNE 22, 2018

Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida. WBR has announced the full agenda and speaker lineup for Field Service Amelia Island, a three-day conference that brings together some the world’s leading cross-industry service, support, and customer care leaders to share insights and best practices for building world-class service and support operations.

Conference 40

Conference Case Study Healthcare Study 40

LiveChat

JUNE 22, 2018

As we move towards a more digitized sphere in terms of marketplaces, competition in business gets stiffer every day. Whether you are a financial advisory firm or an online ecommerce platform, it is imperative that you bring in new tactics to improve the qu­ality of your business. Stats show that almost 79% of the millennial shoppers (the lion’s share of your digital clientele) place high values on the quality of a product as the most crucial factor when stating reasons for choosing a speci

How To 34

How To Ecommerce Financial Resources 34

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Training

ShepHyken

JUNE 22, 2018

This week we feature an article by Oisin Lunny who writes about a key to providing top-notch customer experiences, Rich Communication Services (RCS). – Shep Hyken. Technology is a vital part of our daily lives, but it’s notorious for its impersonality when it comes to business-to-consumer (B2C) communications. This reputation stems from the fact that most customer interactions are still driven by business convenience, not what makes things better for the customer.

Tools 15

Tools Customer Experience B2C Airlines 15

Oracle

JUNE 22, 2018

Having a great customer experience (CX) isn’t just for big brands. When a small- or medium-sized business (SMB) creates a CX roadmap, they differentiate themselves from the competition and win customer loyalty. However, an SMB faces unique challenges and opportunities when designing their CX. “CX is a giant. It’s like the Grand Canyon.

Fashion 71

Fashion Ecommerce Social Media Roadmap 71

TeamSupport

JUNE 22, 2018

Attending an industry conference can sometimes feel overwhelming. Juggling session schedules, facility maps, and EXPO hall navigation isn’t likely something you’re going to master the first time. Add this to what’s likely an already busy workload can lead to long days. And here you thought a few days out of the office would be a nice break! Despite the negatives, attending a conference in the customer service industry in particular can be extremely valuable to the future of your business.

Conference 53

Conference Customer Service Infographics B2B 53

Bold360

JUNE 22, 2018

Without access to the right equipment and a good playbook, even the most accomplished athlete would have a hard time stringing together a series of victories. And the most experienced tradespeople can’t do their work without detailed engineering plans, specialized tools, and quality materials to complete a project. The same can be said for professionals in many industries, and customer service agents are no different.

Omni-Channel 49

Omni-Channel Customer Experience Contact Center Knowledge Base 49

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience